9.5/10
★★★★★
based on 2246 reviews published

Latest customer reviews

1 /5
★☆☆☆☆
I have not received my package. It was supposed to be delivered within 48 hours but it is almost 2 weeks now and still nothing.
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Beatrice M.
purchased on 13/02/2025
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Answer from Cosmé’Chic
Hello,

We’re truly sorry to hear that you haven’t received your package yet. This delay is far from the standard we aim to offer. Please don’t hesitate to contact us directly with your order number so we can investigate the issue and find a solution as quickly as possible.

Thank you for your patience and understanding.
Cosmés'Chic
5 /5
★★★★★
Fast service, top notch
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Isabelle W.
purchased on 07/02/2025
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5 /5
★★★★★
Quick delivery, perfect
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Brigitte P.
purchased on 09/02/2025
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Answer from Cosmé’Chic
Glad that our fast service met your expectations. Thank you very much for your trust!
5 /5
★★★★★
My compact powder has arrived in dust
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Sonia M.
purchased on 07/02/2025
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Answer from Cosmé’Chic
Hello Sonia,

We sincerely thank you for your feedback and are sorry to hear that your compact powder arrived damaged. Please feel free to contact our customer service, who will be happy to assist you in resolving this issue. Your satisfaction is our priority!
5 /5
★★★★★
Very pleasant fragrance too top I recommend Oud wood it's a very attractive scent today at work all the users told me I smelled good thanks to cosmé chic for this enchanting fragrance.
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Aida N.
purchased on 06/02/2025
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Answer from Cosmé’Chic
Dear Aida, thank you for your rave review of our oud wood fragrance. Your satisfaction is our greatest reward and we hope to see you soon on Cosmé'Chic!
5 /5
★★★★★
Perfect
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Olivier B.
purchased on 04/02/2025
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Answer from Cosmé’Chic
Hello Olivier,

We sincerely thank you for your perfect evaluation of our Cosmé'Chic website. Your satisfaction is our priority.
5 /5
★★★★★
Very good experience. I recommend
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Stephanie P.
purchased on 04/02/2025
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Answer from Cosmé’Chic
Hello Stéphanie,

We sincerely thank you for your positive review and your recommendation! We hope to see you soon on
Cosmé'Chic
5 /5
★★★★★
Fine
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Zora C.
purchased on 03/02/2025
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Answer from Cosmé’Chic
Dear Zora,

Thank you very much for your positive review of our Cosmé'Chic website. Please do not hesitate to come back to us for any future questions or needs. See you soon!
3 /5
★★★☆☆
My package arrived open. A jar of mask was broken. Otherwise, the shampoos and masks smell very good.
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Comprido J.
purchased on 02/02/2025
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Answer from Cosmé’Chic
Hello,

We are truly sorry to hear that your package arrived open and that a jar of mask was broken. At Cosme'Chic, we place great importance on the quality of our shipments, and your feedback is taken very seriously. We hope that despite this incident, you appreciate the products. Please do not hesitate to contact us so that we can assist you.

Wishing you a very nice day.
5 /5
★★★★★
👍👍👍
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Dubois D.
purchased on 30/01/2025
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Answer from Cosmé’Chic
Hello Dubois,

Thank you very much for your positive feedback.
Please do not hesitate to come back to us if you have any questions or to discover our new products. See you soon!
5 /5
★★★★★
I am very satisfied
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Florence M.
purchased on 29/01/2025
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Answer from Cosmé’Chic
Dear Florence, we'd like to thank you sincerely for your glowing review and are delighted to hear that our "Cosmé'Chic" site has met your expectations.
We hope to see you soon!
1 /5
★☆☆☆☆
I ordered a hybrid Emma mattress that was in virtual stock but not available in actual stock. Cosme Chic did not respond to the emails and chat I sent them. Fortunately, I went through PayPal for this purchase, which assisted me with the refund for this purchase. I do not recommend this company.
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Joel S.
purchased on 27/01/2025
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1 /5
★☆☆☆☆
I ordered the new EMMA original mattress 2 and received the old one. Now that it is unpacked and fully inflated, I don't know how to return it....
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Christophe M.
purchased on 25/01/2025
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5 /5
★★★★★
Top product and fast delivery
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Sophie B.
purchased on 25/01/2025
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Answer from Cosmé’Chic
Hello Sophie,
We are delighted to hear that you are satisfied with your product and the speed of delivery.
See you soon on Cosmé'Chic!
1 /5
★☆☆☆☆
I ordered from you, and I did not receive my order KAQFQTIZ perfume BAD BOY COBALT carolina Herrera. Please refund my €85.98 as soon as possible. I will not order from you again. invoice fa175195298427 dated 21/01/25
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Ghislaine B.
purchased on 21/01/2025
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5 /5
★★★★★
The item was probably damaged by the deliveryman, so I contacted customer service, who were extremely reactive! The next day the problem was solved, which is rare these days. So in the end, the article was in order and the cosmé chic service was top-notch, thank you!
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Julie B.
purchased on 11/01/2025
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Answer from Cosmé’Chic
Hello Julie,

Thank you very much for your feedback. We are delighted to hear that you have finally received a compliant item.
We look forward to serving you again at Cosmé'Chic!
5 /5
★★★★★
Good reception, very good product. Fast delivery. I will continue to order with pleasure. Best regards.
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Annie C.
purchased on 21/01/2025
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Answer from Cosmé’Chic
Dear Annie,

Thank you very much for your review. We are delighted to hear that you are satisfied with the quality of our products and the speed of delivery. We look forward to your future orders.
5 /5
★★★★★
Everything is ok for me THANK YOU
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Frederic A.
purchased on 20/01/2025
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Answer from Cosmé’Chic
Hello Frédéric,

Thank you so much for your positive feedback!
Don't hesitate to come back to us if you have any questions or future needs.

See you soon!
5 /5
★★★★★
Very good
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Marion L.
purchased on 20/01/2025
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Answer from Cosmé’Chic
Dear Marion,

We sincerely thank you for your positive review.
Please do not hesitate to come back to us if you have any questions or require further information.
5 /5
★★★★★
Unfortunately, the parcel was dropped off quickly at the bottom of the building.
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Michel K.
purchased on 17/01/2025
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Answer from Cosmé’Chic
Dear Michel, we are taking your comment into consideration in order to improve our delivery services. We look forward to serving you even better in the future.
4 /5
★★★★☆
Delivery in 10 days and no news before d-1 of the arrival of the package (not 48h/72h) but otherwise everything is ok!
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Iris M.
purchased on 15/01/2025
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Answer from Cosmé’Chic
Hello Iris,

Thank you for your feedback. We are delighted to hear that you are satisfied with your order. We take note of your comment about the delivery time.
We hope to see you soon on Cosmé'Chic.
5 /5
★★★★★
I am satisfied with my order. The delivery date was respected and the parcel arrived in good condition. Thank you
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Fernandes S.
purchased on 19/01/2025
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Answer from Cosmé’Chic
Hello Fernandes,

Thank you so much for your feedback! We're delighted to hear that the delivery went well. We look forward to seeing you on Cosmé'Chic!
5 /5
★★★★★
CLEAR
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Aline L.
purchased on 17/01/2025
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Answer from Cosmé’Chic
Dear Aline,

We're delighted that your experience on our Cosmé'Chic website has lived up to your expectations. Please come back again soon!
1 /5
★☆☆☆☆
Very disappointed non-compliant mattress as many on the reviews.do not recommend this site for mattresses .maybe a scam. I think they are clearing out the old models but insisted it was the right one!!!!!
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Rene D.
purchased on 19/01/2025
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1 /5
★☆☆☆☆
Not happy
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Jeanine F.
purchased on 16/01/2025
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5 /5
★★★★★
Fine
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Christelle D.
purchased on 14/01/2025
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Answer from Cosmé’Chic
Dear Christelle,
We are delighted that you enjoyed your experience and remain at your disposal for any suggestions or future needs. We look forward to welcoming you back!
1 /5
★☆☆☆☆
Does not match. But it doesn't matter. Bonne continuation
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Osman G.
purchased on 11/01/2025
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Answer from Cosmé’Chic
Hello Osman,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.

Have a great day,
The Cosme'Chic Team
5 /5
★★★★★
Fast, compliant ordering
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Jessica T.
purchased on 14/01/2025
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Answer from Cosmé’Chic
Hello Jessica,

Thank you very much for your feedback regarding the speed of your order on Cosmé'Chic.
We hope to see you soon for your next purchases.

Best regards,
5 /5
★★★★★
Satisfied, fast delivery
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As L.
purchased on 11/01/2025
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Answer from Cosmé’Chic
We would like to thank you sincerely for your review, and hope to welcome you back soon.

Best regards,
The Cosmé'Chic team
5 /5
★★★★★
Fast delivery, good quality.
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Maria P.
purchased on 13/01/2025
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