Customer reviews of Cosmé’Chic

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 639 published reviews
5 2 191 83% 4 265 10% 3 48 2% 2 37 1% 1 98 4%

Summary of reviews

Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.

All reviews

D
Dayt D.
Rating: 5 out of 5
following a purchase from 27/11/2025
the mascara is perfect
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Response from Cosmé’Chic
Hello,
Thank you very much for your feedback! We are delighted that you like the mascara. See you very soon at Cosmés’Chic
V
Valerie E.
Rating: 5 out of 5
following a purchase from 26/11/2025
Very fast delivery, package in good condition, quality items at very interesting prices - I recommend this site
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Response from Cosmé’Chic
Hello,
Thank you very much for your positive feedback! We are delighted that your order has fully satisfied you. Your compliments about our products and service are very pleasing to us. We look forward to seeing you again soon at Cosmés’Chic.
V
Valérie J.
Rating: 1 out of 5
following a purchase from 07/11/2025
Poor quality products. I sent a message that has remained unanswered to this day.
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Response from Cosmé’Chic
Hello,
We are sincerely sorry for this experience and understand your frustration. At Cosmés’Chic, customer satisfaction is our priority. Thank you for contacting us again through our customer service so we can resolve this issue as soon as possible.
P
Picard M.
Rating: 5 out of 5
following a purchase from 23/11/2025
Thank you. Good product. I recommend.
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that you like the product and that you recommend it. Your satisfaction is our priority. We look forward to welcoming you again at Cosmés’Chic for your next beauty desires!
C
Caroline B.
Rating: 5 out of 5
following a purchase from 23/11/2025
Impeccable
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Response from Cosmé’Chic
We are delighted that everything was impeccable. Looking forward to seeing you soon at Cosmés’Chic for your next beauty desires!
D
Denise R.
Rating: 5 out of 5
following a purchase from 23/11/2025
Everything was perfect. Fast delivery. Thank you
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that everything was perfect and that the delivery was quick. Your satisfaction is our priority. See you very soon at Cosmés’Chic for your next beauty desires.
M
Mateo K.
Rating: 5 out of 5
following a purchase from 23/11/2025
Thank u so much all good
F
France A.
Rating: 4 out of 5
following a purchase from 20/11/2025
The order is no problem but received the Victoria's Secret mist opened and responded in the box
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Response from Cosmé’Chic
Hello,

Thank you for taking the time to share your experience. We are truly sorry to hear that your Victoria's Secret mist arrived opened in your package. This is absolutely not in line with our quality standards.

Could you please contact us directly through your Amazon account so we can resolve this quickly? We will offer you an appropriate solution (replacement or refund).

Your satisfaction is our priority and we will do what it takes to make it right.

The Cosme'Chic team
N
Nadjete A.
Rating: 5 out of 5
following a purchase from 19/11/2025
Top of the top
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Response from Cosmé’Chic
We are really pleased to know that everything was perfect for you.
S
Sandrine Et Océane P.
Rating: 1 out of 5
following a purchase from 19/11/2025
Not very disappointed, order arrived late and the item does not match the photo and the description
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry to hear that the item did not match and that it arrived late. We will check this issue to better serve you in the future.
T
Tatiana M.
Rating: 5 out of 5
following a purchase from 18/11/2025
5 stars
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Response from Cosmé’Chic
Thank you for your 5 stars! Your satisfaction is our greatest reward.
S
Sara R.
Rating: 5 out of 5
following a purchase from 19/11/2025
The product as I expected and the delivery too, everything correct.
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S
Sophie G.
Rating: 5 out of 5
following a purchase from 17/11/2025
Delivery time quite long.
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Response from Cosmé’Chic
Thank you for your feedback. We understand your comment and are actively working to reduce our delivery times.
M
Mcc C.
Rating: 5 out of 5
following a purchase from 15/11/2025
Quality price ratio and fast delivery thank you
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that the quality, price, and delivery speed met your expectations. Your satisfaction is our priority at Cosmchic.
C
Caroline P.
Rating: 5 out of 5
following a purchase from 15/11/2025
Very good
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Response from Cosmé’Chic
We are delighted to know that your experience at Cosmchic went very well.
See you very soon for another visit!
F
Fatima E.
Rating: 5 out of 5
following a purchase from 16/11/2025
Fast delivery and quality product
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Response from Cosmé’Chic
A big thank you for your review! We are happy that the quality of the product and the speed of delivery have satisfied you. See you very soon at Cosme9chic!
C
Cecilia F.
Rating: 1 out of 5
following a purchase from 15/11/2025
Two perfumes arrived without the plastic covering the box, they were already used, I made a complaint but received no response
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. Our apologies. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
N
Nicole B.
Rating: 5 out of 5
following a purchase from 13/11/2025
Good site. Lots of choices at good prices.
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Response from Cosmé’Chic
Thank you for your feedback! The entire Cosmétichic team is delighted that our website and our product offerings meet your expectations. See you very soon!
S
Sandra O.
Rating: 5 out of 5
following a purchase from 14/11/2025
I'm super satisfied, I found the shop through Amazon and order my Cooper hair color from Loreal here because I can't get it in our drugstore. Relatively fast delivery from France to Germany, perfect.
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Nathalie T.
Rating: 1 out of 5
following a purchase from 10/11/2025
I did not receive the right product
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Response from Cosmé’Chic
We are truly sorry for this error.
Thank you for informing us. Can you please contact our customer service with your order number? We will take the necessary steps quickly to send you the correct product or find the solution that suits you best.
M
Morvan M.
Rating: 3 out of 5
following a purchase from 10/11/2025
The package arrived very late.
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Response from Cosmé’Chic
We sincerely apologize for this delay.
This is not the experience we wish to offer. Thank you for taking the time to inform us. We will closely monitor the situation to ensure it does not happen again.
Thank you for your patience and your trust in Cosmchic.
L
Ly L.
Rating: 2 out of 5
following a purchase from 13/11/2025
Package arrived in bad condition and product opened
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
P
Pierrette C.
Rating: 5 out of 5
following a purchase from 10/11/2025
Good products.
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Response from Cosmé’Chic
A big thank you for your review! We are happy that you are satisfied with our products. See you soon at Cosméschic!
C
Corinne M.
Rating: 5 out of 5
following a purchase from 11/11/2025
Top
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your experience at Cosmchic was top-notch.
Looking forward to seeing you again soon!
K
Keanai S.
Rating: 5 out of 5
following a purchase from 12/11/2025
Everything went very well.
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Response from Cosmé’Chic
Thank you very much for your positive feedback! Your satisfaction is our priority and we are delighted that everything went well.
F
Faustina S.
Rating: 5 out of 5
following a purchase from 09/11/2025
Brand products at low prices, thank you!
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that you appreciate our brand products at low prices. At Cosme9chic, we do our best to offer you quality and savings.
Looking forward to seeing you again soon!
A
Ahmed K.
Rating: 1 out of 5
following a purchase from 08/11/2025
I am really disappointed with my order. In fact, I received defective items with product leaks and I received a 50% refund instead of 100% saying that I can use these items!!!! Avoid from now on!
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Response from Cosmé’Chic
We truly regret this breakage in transit. Our fragile packages are now prepared with specific protection. Do not hesitate to write to us, our team handles these cases quickly. The Cosmés'Chic team
J
Jean Marie B.
Rating: 5 out of 5
following a purchase from 08/11/2025
good site
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Response from Cosmé’Chic
A big thank you for your review! We are happy that you appreciate our site. See you very soon at Cosméschic!
T
Thomas T.
Rating: 5 out of 5
following a purchase from 09/11/2025
Fast, competitive prices, I will always order there now
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Response from Cosmé’Chic
Thank you very much for your great feedback!
We are delighted that you like the speed and our competitive prices. Your loyalty is precious to us at Cosmchic.
We look forward to serving you again very soon!
M
Melanie C.
Rating: 5 out of 5
following a purchase from 08/11/2025
Happy with the product
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that you like the product. Your satisfaction is our priority at Cosmchic.
Looking forward to seeing you again soon!
B
Brigitte S.
Rating: 5 out of 5
following a purchase from 08/11/2025
Order as expected, unbeatable price, fairly quick delivery.
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your order is satisfactory and that our prices and delivery suit you. At Cosme9chic, your satisfaction is our priority.
We look forward to serving you again!
L
Lakrout M.
Rating: 5 out of 5
following a purchase from 09/11/2025
It was great
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your experience was great. At Cosmchic, your satisfaction is our priority.
Looking forward to seeing you again soon!
S
Sabine F.
Rating: 5 out of 5
following a purchase from 01/11/2025
I order on the site because there are always new items with each order, I am not disappointed and fast shipping
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Response from Cosmé’Chic
Thank you very much for your loyalty and your feedback!
We are delighted that you appreciate our new products and the speed of delivery. At Cosmchic, we always do our best to surprise and satisfy our customers.
We look forward to serving you again very soon!
M
Mylene O.
Rating: 5 out of 5
following a purchase from 06/11/2025
SUPER
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your experience was great. At Cosme'chic, your satisfaction is our priority.
Looking forward to seeing you again soon!
L
Loriane S.
Rating: 5 out of 5
following a purchase from 04/11/2025
Glad to have found the Maroussia perfume in your store, thank you
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Response from Cosmé’Chic
Thank you very much for your feedback! Your satisfaction always pleases us, and we are delighted that the Maroussia fragrance has found its place in your home.
M
Marylene B.
Rating: 1 out of 5
following a purchase from 05/11/2025
I ordered an item that went straight to the trash because it was unusable
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is hard to read. Contact us so we can understand and correct: that's how we progress. The Cosmè'Chic team
M
Manon T.
Rating: 1 out of 5
following a purchase from 06/11/2025
I did not receive the entirety of my order even though I was charged!!! No news from customer service. AVOID
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Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken over by our team. Contact us, we will find a solution. The Cosmés'Chic team
N
Nohera N.
Rating: 5 out of 5
following a purchase from 06/11/2025
Super experience, fast delivery, low price and good product
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your experience, the speed of delivery, our prices, and the quality of the product have satisfied you. At Cosme9chic, your satisfaction is our priority.
We look forward to serving you again!
D
Denis K.
Rating: 5 out of 5
following a purchase from 05/11/2025
Great
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Response from Cosmé’Chic
A big thank you for your feedback! Your satisfaction is our priority at Cosmétichic.
V
Vanessa D.
Rating: 2 out of 5
following a purchase from 03/11/2025
It has been 10 days since I have been waiting for a response from customer service because I ordered an item and in this box there was a completely broken compact powder. I left a review on Trustpilot which they immediately deleted... I find them unprofessional. After that, I sent at least 5 emails with no response... too bad, I will never buy from this site again, I have no trust at all!
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Response from Cosmé’Chic
Thank you for taking the time to share your experience, even if it was far from meeting your expectations — and we are sincerely sorry for that. Your satisfaction is essential to us, and what you describe does not reflect our standards at all.

We would like to clarify two important points:

Our reviews are never deleted by us; they are only moderated by Trustpilot according to their own policy.

Regarding your unanswered emails, this indicates a malfunction that we take very seriously. We apologize for this lack of follow-up; it is not normal.

We wish to resolve your situation as quickly as possible. Could you please write to us directly at the following address: [email protected] mentioning your order number? We will immediately offer you a solution (replacement or refund of the broken product).

Thank you again for your message — it helps us improve our services.

The Cosme'Chic team
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