Customer reviews of Cosmé’Chic

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 663 published reviews
5 2 214 83% 4 265 10% 3 48 2% 2 38 1% 1 98 4%

Summary of reviews

Cosmé'chic consistently delivers well-packaged, conforming products with careful handling and reliable delivery, often accompanied by fast shipping and clear tracking. Customers highlight clear product descriptions and displays matching what they receive, along with broad, varied product ranges and competitive prices that encourage repeat visits. The store is described as professional, helpful, honest, and reliable, with responsive service and a welcoming team that fosters ongoing loyalty. Positive experiences emphasize value for money, quick delivery, and the ability to discover new, quality cosmetics across a wide audience.

All reviews

C
Cecilia F.
Rating: 1 out of 5
following a purchase from 15/11/2025
Two perfumes arrived without the plastic covering the box, they were already used, I made a complaint but received no response
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. Our apologies. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
N
Nicole B.
Rating: 5 out of 5
following a purchase from 13/11/2025
Good site. Lots of choices at good prices.
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Response from Cosmé’Chic
Thank you for your feedback! The entire Cosmétichic team is delighted that our website and our product offerings meet your expectations. See you very soon!
S
Sandra O.
Rating: 5 out of 5
following a purchase from 14/11/2025
I'm super satisfied, I found the shop through Amazon and order my Cooper hair color from Loreal here because I can't get it in our drugstore. Relatively fast delivery from France to Germany, perfect.
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Nathalie T.
Rating: 1 out of 5
following a purchase from 10/11/2025
I did not receive the right product
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Response from Cosmé’Chic
We are truly sorry for this error.
Thank you for informing us. Can you please contact our customer service with your order number? We will take the necessary steps quickly to send you the correct product or find the solution that suits you best.
M
Morvan M.
Rating: 3 out of 5
following a purchase from 10/11/2025
The package arrived very late.
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Response from Cosmé’Chic
We sincerely apologize for this delay.
This is not the experience we wish to offer. Thank you for taking the time to inform us. We will closely monitor the situation to ensure it does not happen again.
Thank you for your patience and your trust in Cosmchic.
L
Ly L.
Rating: 2 out of 5
following a purchase from 13/11/2025
Package arrived in bad condition and product opened
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
P
Pierrette C.
Rating: 5 out of 5
following a purchase from 10/11/2025
Good products.
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Response from Cosmé’Chic
A big thank you for your review! We are happy that you are satisfied with our products. See you soon at Cosméschic!
C
Corinne M.
Rating: 5 out of 5
following a purchase from 11/11/2025
Top
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your experience at Cosmchic was top-notch.
Looking forward to seeing you again soon!
K
Keanai S.
Rating: 5 out of 5
following a purchase from 12/11/2025
Everything went very well.
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Response from Cosmé’Chic
Thank you very much for your positive feedback! Your satisfaction is our priority and we are delighted that everything went well.
F
Faustina S.
Rating: 5 out of 5
following a purchase from 09/11/2025
Brand products at low prices, thank you!
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that you appreciate our brand products at low prices. At Cosme9chic, we do our best to offer you quality and savings.
Looking forward to seeing you again soon!
A
Ahmed K.
Rating: 1 out of 5
following a purchase from 08/11/2025
I am really disappointed with my order. In fact, I received defective items with product leaks and I received a 50% refund instead of 100% saying that I can use these items!!!! Avoid from now on!
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Response from Cosmé’Chic
We truly regret this breakage in transit. Our fragile packages are now prepared with specific protection. Do not hesitate to write to us, our team handles these cases quickly. The Cosmés'Chic team
J
Jean Marie B.
Rating: 5 out of 5
following a purchase from 08/11/2025
good site
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Response from Cosmé’Chic
A big thank you for your review! We are happy that you appreciate our site. See you very soon at Cosméschic!
T
Thomas T.
Rating: 5 out of 5
following a purchase from 09/11/2025
Fast, competitive prices, I will always order there now
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Response from Cosmé’Chic
Thank you very much for your great feedback!
We are delighted that you like the speed and our competitive prices. Your loyalty is precious to us at Cosmchic.
We look forward to serving you again very soon!
M
Melanie C.
Rating: 5 out of 5
following a purchase from 08/11/2025
Happy with the product
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that you like the product. Your satisfaction is our priority at Cosmchic.
Looking forward to seeing you again soon!
B
Brigitte S.
Rating: 5 out of 5
following a purchase from 08/11/2025
Order as expected, unbeatable price, fairly quick delivery.
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your order is satisfactory and that our prices and delivery suit you. At Cosme9chic, your satisfaction is our priority.
We look forward to serving you again!
L
Lakrout M.
Rating: 5 out of 5
following a purchase from 09/11/2025
It was great
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your experience was great. At Cosmchic, your satisfaction is our priority.
Looking forward to seeing you again soon!
S
Sabine F.
Rating: 5 out of 5
following a purchase from 01/11/2025
I order on the site because there are always new items with each order, I am not disappointed and fast shipping
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Response from Cosmé’Chic
Thank you very much for your loyalty and your feedback!
We are delighted that you appreciate our new products and the speed of delivery. At Cosmchic, we always do our best to surprise and satisfy our customers.
We look forward to serving you again very soon!
M
Mylene O.
Rating: 5 out of 5
following a purchase from 06/11/2025
SUPER
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your experience was great. At Cosme'chic, your satisfaction is our priority.
Looking forward to seeing you again soon!
L
Loriane S.
Rating: 5 out of 5
following a purchase from 04/11/2025
Glad to have found the Maroussia perfume in your store, thank you
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Response from Cosmé’Chic
Thank you very much for your feedback! Your satisfaction always pleases us, and we are delighted that the Maroussia fragrance has found its place in your home.
M
Marylene B.
Rating: 1 out of 5
following a purchase from 05/11/2025
I ordered an item that went straight to the trash because it was unusable
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is hard to read. Contact us so we can understand and correct: that's how we progress. The Cosmè'Chic team
M
Manon T.
Rating: 1 out of 5
following a purchase from 06/11/2025
I did not receive the entirety of my order even though I was charged!!! No news from customer service. AVOID
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Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken over by our team. Contact us, we will find a solution. The Cosmés'Chic team
N
Nohera N.
Rating: 5 out of 5
following a purchase from 06/11/2025
Super experience, fast delivery, low price and good product
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your experience, the speed of delivery, our prices, and the quality of the product have satisfied you. At Cosme9chic, your satisfaction is our priority.
We look forward to serving you again!
D
Denis K.
Rating: 5 out of 5
following a purchase from 05/11/2025
Great
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Response from Cosmé’Chic
A big thank you for your feedback! Your satisfaction is our priority at Cosmétichic.
V
Vanessa D.
Rating: 2 out of 5
following a purchase from 03/11/2025
It has been 10 days since I have been waiting for a response from customer service because I ordered an item and in this box there was a completely broken compact powder. I left a review on Trustpilot which they immediately deleted... I find them unprofessional. After that, I sent at least 5 emails with no response... too bad, I will never buy from this site again, I have no trust at all!
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Response from Cosmé’Chic
Thank you for taking the time to share your experience, even if it was far from meeting your expectations — and we are sincerely sorry for that. Your satisfaction is essential to us, and what you describe does not reflect our standards at all.

We would like to clarify two important points:

Our reviews are never deleted by us; they are only moderated by Trustpilot according to their own policy.

Regarding your unanswered emails, this indicates a malfunction that we take very seriously. We apologize for this lack of follow-up; it is not normal.

We wish to resolve your situation as quickly as possible. Could you please write to us directly at the following address: [email protected] mentioning your order number? We will immediately offer you a solution (replacement or refund of the broken product).

Thank you again for your message — it helps us improve our services.

The Cosme'Chic team
C
Christelle A.
Rating: 5 out of 5
following a purchase from 04/11/2025
Fast
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Response from Cosmé’Chic
Thank you for your feedback! We are delighted that the delivery was quick. The entire Cosméschic team thanks you for your trust and hopes to satisfy you again very soon!
F
Fatima R.
Rating: 5 out of 5
following a purchase from 04/11/2025
Products conform. Fast delivery
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Response from Cosmé’Chic
A big thank you for your comment! We are delighted that your order meets your expectations and that the delivery was efficient. The entire Cosmchic team thanks you!
I
Isabelle V.
Rating: 5 out of 5
following a purchase from 01/11/2025
Great, delivered super fast, items available and matching my needs. I recommend.
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Response from Cosmé’Chic
Thank you very much for your wonderful feedback! We are delighted that our products perfectly meet your needs and that the delivery was quick. The entire Cosmétchic team thanks you for your trust and your recommendation, and we hope to please you again very soon!
A
Ariane Z.
Rating: 5 out of 5
following a purchase from 01/11/2025
Product conforms, satisfactory, delivered quickly
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Response from Cosmé’Chic
A big thank you for your positive feedback! We are happy that your order met your expectations and that the delivery was fast. The entire Cosmchic team is delighted to be able to assist you again with your beauty routines!
L
Lanque G.
Rating: 5 out of 5
following a purchase from 03/11/2025
Good value for money
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Response from Cosmé’Chic
Thank you for your feedback! We are delighted that our products bring you satisfaction and good value for money. The entire Cosmchic team thanks you and hopes to see you again soon.
L
Lea F.
Rating: 5 out of 5
following a purchase from 04/11/2025
Great. Fast and careful shipping.
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Response from Cosmé’Chic
Thank you very much for your feedback! Your satisfaction is our priority and we are delighted that the delivery was impeccable. See you very soon at Cosméschic!
A
Aurélie P.
Rating: 5 out of 5
following a purchase from 03/11/2025
Perfect order. Fast delivery.
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Response from Cosmé’Chic
Thank you for your comment! We are delighted that your order was perfect and delivered quickly. Cosmédéchic warmly thanks you for your trust!
A
Awa Menigni G.
Rating: 1 out of 5
following a purchase from 03/11/2025
Niche perfume is useless! The scent doesn't last! As soon as you put it on... it disappears even though it cost me a lot.
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. Our apologies. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
B
Béatrice J.
Rating: 5 out of 5
following a purchase from 02/11/2025
Tb
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Response from Cosmé’Chic
We are delighted that you are satisfied and hope to see you again very soon at Cosmchic.
C
Cynthia S.
Rating: 5 out of 5
following a purchase from 02/11/2025
Perfect
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Response from Cosmé’Chic
The entire team at Cosmétchic warmly thanks you for your trust.
P
Philippe V.
Rating: 5 out of 5
following a purchase from 31/10/2025
Fast shipping time. And order respected. However, be careful with the packaging as carriers are not always careful. I recommend for the price and speed!
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Response from Cosmé’Chic
Your satisfaction is our priority and we are delighted that the speed and price of our products suit you. We take your comment about the packaging into account.
E
Eve S.
Rating: 5 out of 5
following a purchase from 30/10/2025
perfect
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that your experience with Cosmchic was perfect.
R
Regine B.
Rating: 5 out of 5
following a purchase from 28/10/2025
Very fast delivery and well-protected product
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Response from Cosmé’Chic
Your satisfaction motivates us every day, and we are delighted that the delivery and packaging met your expectations.
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- C.
Rating: 5 out of 5
following a purchase from 29/10/2025
Good price
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Response from Cosmé’Chic
Thank you for your positive review! We're glad our pricing has satisfied you. The Cosméchic team truly appreciates your trust!
L
Lafée L.
Rating: 1 out of 5
following a purchase from 29/10/2025
No effect contrary to what is indicated
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Response from Cosmé’Chic
We thank you for your comment and are sorry that the product did not have the expected effect. We take note of your remark to better inform our customers in the future.
B
Bernard C.
Rating: 5 out of 5
following a purchase from 26/10/2025
Nice presentation. Thank you
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Response from Cosmé’Chic
We are happy that the packaging and presentation of your order have pleased you. See you very soon at Cosméschic!
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