The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
All reviews
M
Mathieu V.
Rating: 5 out of 5
following a purchase from 08/03/2025
Order received quickly and the utensils are of good quality. Information is provided for the maintenance of the equipment, thank you!
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Response from DE BUYER
Thank you for your feedback, and we are delighted to hear that you are satisfied with your shopping experience. We look forward to serving you again!
C
Christophe C.
Rating: 4 out of 5
following a purchase from 09/03/2025
Still in testing... but the pans look good 😉
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Response from DE BUYER
Thank you for your feedback. We hope that your pans will fully satisfy you with use. Please feel free to contact our customer service if you would like any advice. Have a very nice day!
J
Jean-Thomas A.
Rating: 5 out of 5
following a purchase from 10/03/2025
Hello, I was just wondering if it would be possible to bring back your packaging on occasion? Have a nice day.
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Response from DE BUYER
Hello, thank you for your approach. We do not have a return system for packaging, but we encourage you to recycle them according to local guidelines. Have a nice day!
P
Philippe R.
Rating: 5 out of 5
following a purchase from 09/03/2025
Tutu
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Response from DE BUYER
Thank you for your feedback. Have a nice day.
S
Sophie M.
Rating: 5 out of 5
following a purchase from 06/03/2025
Great, but an online tutorial on the site wouldn't hurt for starting steel pans for seasoning.
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Response from DE BUYER
Thank you for your feedback. We are delighted that your stove meets your satisfaction. We take your suggestion regarding an online tutorial into account. In the meantime, feel free to contact our customer service if you would like advice on seasoning. Have a great day!
P
Patrick M.
Rating: 5 out of 5
following a purchase from 10/03/2025
Received the package on the scheduled day and time, I recommend the site to my acquaintances, very professional.
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Response from DE BUYER
Thank you for your feedback. We are delighted that your order arrived on time as announced and that you recommend our site. Please feel free to contact our customer service if you would like any advice. Have a great day!
E
Evgeniya I.
Rating: 5 out of 5
following a purchase from 10/03/2025
The frying pan is perfect, exactly what I expected! Very good quality. I am delighted and satisfied with my purchase!
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Response from DE BUYER
Thank you for your feedback. We are delighted to read your satisfaction and that your stove meets your expectations. Have a great day!
E
Eric J.
Rating: 5 out of 5
following a purchase from 09/03/2025
Very good and fast
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Response from DE BUYER
We are delighted that your shopping experience brings you complete satisfaction. See you soon!
S
Stephane W.
Rating: 5 out of 5
following a purchase from 10/03/2025
Very good (a few days after receiving the purchase)
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Response from DE BUYER
Thank you for your feedback. We are delighted that your shopping experience brings you complete satisfaction. Please feel free to contact our customer service if you would like advice. Have a great day!
A
AGNES F.
Rating: 5 out of 5
following a purchase from 10/03/2025
5 stars. I recommend this brand. Great care in the preparation of the package.
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Response from DE BUYER
Thank you for your feedback. We are delighted to read your satisfaction and that you recommend our brand. See you soon!
O
Oceane M.
Rating: 5 out of 5
following a purchase from 09/03/2025
Very good quality pots. Fast and careful shipping.
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Response from DE BUYER
Thank you for your feedback. We are delighted that the quality of our pots and the delivery have met your satisfaction. We look forward to seeing you again!
V
valerie D.
Rating: 5 out of 5
following a purchase from 08/03/2025
Perfect, we are very satisfied
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Response from DE BUYER
Thank you for your feedback. We are delighted that your shopping experience has brought you complete satisfaction. Have a great day!
C
Chrystèle C.
Rating: 5 out of 5
following a purchase from 10/03/2025
Top
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Response from DE BUYER
Thank you for your feedback. See you soon!
S
STEPHANE C.
Rating: 5 out of 5
following a purchase from 07/03/2025
Package received quickly, very high quality pan, I will reorder for sure...
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Response from DE BUYER
Thank you for your feedback. We are delighted that your stove is bringing you complete satisfaction. We look forward to seeing you again for your next order. Have a great day!
C
Catherine P.
Rating: 5 out of 5
following a purchase from 08/03/2025
Fast shipping, perfect packaging.
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Response from DE BUYER
Thank you for your feedback. We are delighted to hear your satisfaction regarding the shipping and packaging. We look forward to seeing you again!
G
Guy M.
Rating: 5 out of 5
following a purchase from 08/03/2025
Very good service for delivered products (including packaging) and timely shipping.
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Response from DE BUYER
Thank you for your feedback. We are delighted that your shopping experience has brought you complete satisfaction.
F
Farrah O.
Rating: 5 out of 5
following a purchase from 08/03/2025
Very good material!
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Response from DE BUYER
Thank you for your feedback. We are delighted to read your satisfaction. Looking forward to seeing you again!
G
Giovanni P.
Rating: 5 out of 5
following a purchase from 08/03/2025
When I received the package, I loved the document with all the culinary terms.
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Response from DE BUYER
A big thank you for your feedback. Have a nice day!
N
Nadine B.
Rating: 5 out of 5
following a purchase from 09/03/2025
Order processed quickly and package received very quickly as well. The product matches what I wanted.
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Response from DE BUYER
Thank you for your feedback. We are delighted that your shopping experience has fully satisfied you and that the product meets your expectations. We look forward to seeing you again!
D
Dominique S.
Rating: 4 out of 5
following a purchase from 07/03/2025
Fast delivery but it's a shame that the shipping costs are higher than the price of the spare part. It doubles the price of the order 😖
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Response from DE BUYER
Thank you for your feedback. We understand your comment regarding shipping costs. We strive to offer suitable shipping rates while ensuring fast and secure delivery service. Your satisfaction is our priority, and we take your opinion into account. Have a great day!
S
Steve L.
Rating: 5 out of 5
following a purchase from 05/03/2025
Everything was perfect and extremely fast, from the order validation to the receipt of the package. The package was particularly well wrapped as the items were really well protected inside the box. Not only are all their products of exceptional quality, but they are also very professional in shipping the packages.
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Response from DE BUYER
Thank you for your feedback. We are delighted that your shopping experience brings you complete satisfaction, both in terms of the quality of our products and the care taken in packaging and shipping. We look forward to seeing you again!
D
Dumenica R.
Rating: 5 out of 5
following a purchase from 28/02/2025
Hello, I am satisfied with my purchase, the molds meet my expectations and the utensils are of good quality. It's a pity there isn't an all stainless steel mold for making baguettes. On the other hand, the products are well packaged, the box is sturdy and well sealed. The order tracking and information about the package's location are excellent. Best regards
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Response from DE BUYER
A big thank you for your feedback. We are delighted to hear that our products have met your expectations. We take note of your suggestion for the all-stainless steel mold. Best regards.
C
Cyrill M.
Rating: 5 out of 5
following a purchase from 02/03/2025
Very good quality pans that do not stick at all. Fast delivery. Really satisfied to have chosen De Buyer to replace my old Teflon pan.
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Response from DE BUYER
Thank you for your feedback. We are delighted to hear that you are satisfied with your choice and that the quality of our products as well as our delivery service met your expectations. Have a great day.
C
cynthia C.
Rating: 5 out of 5
following a purchase from 01/03/2025
everything's fine thanks
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Response from DE BUYER
Thank you for your positive feedback. Have a nice day!
G
GENEVIEVE S.
Rating: 5 out of 5
following a purchase from 04/03/2025
Super
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Response from DE BUYER
Thank you very much for your review! Your satisfaction is our priority. Have a nice day.
J
JACQUELINE F.
Rating: 5 out of 5
following a purchase from 03/03/2025
for the moment, I cannot give my opinion on the practicality of the product, however: packaging and receipt of the parcel: perfect; the frying pan is obviously: of exellent quality; moreover: French product; I am delighted!
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Response from DE BUYER
Thank you for your feedback. We're delighted that you were happy with the packaging and delivery. We hope that your frying pan will accompany you in the kitchen for a long time to come. Have a nice day.
C
Cyril R.
Rating: 5 out of 5
following a purchase from 23/02/2025
Very good quality
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Response from DE BUYER
Thank you very much for your feedback. We are delighted to hear that you appreciate the quality of our products. Your satisfaction is our priority, and we remain at your disposal for any future questions or needs.
P
Peter C.
Rating: 5 out of 5
following a purchase from 04/03/2025
Finally, a professional piece that doesn't warp when heated. And the tart comes out of the mold wonderfully. 5 stars plus.
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C
Carol H.
Rating: 5 out of 5
following a purchase from 02/03/2025
Excellent
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Response from DE BUYER
Thank you very much for your feedback. Your satisfaction is important to us, and we're delighted that your experience lived up to your expectations. Please do not hesitate to contact us if you have any questions. We hope to hear from you soon.
T
Tommy L.
Rating: 5 out of 5
following a purchase from 07/03/2025
Top reception! Perfectly packaged, it's quality!
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Response from DE BUYER
Thank you for your positive feedback! We are delighted to hear that your order was received as you expected and that you appreciate the quality of our products. We hope to hear from you soon.
M
Murielle A.
Rating: 4 out of 5
following a purchase from 03/03/2025
Serious site , fast shipping , good material
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Response from DE BUYER
Thank you for your feedback. I'm glad you enjoyed your purchase and the quality of the equipment. See you soon.
T
Thomas R.
Rating: 5 out of 5
following a purchase from 05/03/2025
Quality is
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Response from DE BUYER
Thank you very much for your feedback! We are delighted that the quality of our products has met your expectations. Your satisfaction is our priority. Have a nice day.
A
Antonietta E.
Rating: 5 out of 5
following a purchase from 06/03/2025
Excellent quality equipment recommended by a top chef. Highly recommended!
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Response from DE BUYER
Many thanks for your feedback! We're delighted to hear that you appreciate the quality of our equipment! Your satisfaction is our priority, and we look forward to accompanying you on your next culinary adventures. We hope to see you soon!
L
Lucie D.
Rating: 5 out of 5
following a purchase from 03/03/2025
Perfect
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Response from DE BUYER
Thank you for your opinion. Have a nice day.
B
Bryan C.
Rating: 4 out of 5
following a purchase from 02/03/2025
The quality of the products is very good, and we're very satisfied! The only downside is that we thought we'd pay less if we ordered directly from the site, but we realized that there was a €7 difference between Biocoop and the site for the pancake pan, which is huge and incomprehensible.
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with the quality of our products. Regarding the price difference, our retailers set their own prices, which may explain these discrepancies. We would like to assure you that we do our best to maintain competitive prices on our online site.
It is important to note that prices may vary from one reseller to another due to various factors, such as distribution costs, special promotions, commercial agreements, etc.
Have a nice day.
V
Valérie L.
Rating: 5 out of 5
following a purchase from 05/03/2025
Fast and careful delivery. Excellent quality products as described. I am very satisfied and will not hesitate to order again.
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Response from DE BUYER
Thank you for your feedback. We are delighted that your order has given you complete satisfaction, both for the quality of the products and for the delivery. It will be a pleasure to see you again for a next order. We hope to see you soon.
A
Ana Sofia D.
Rating: 5 out of 5
following a purchase from 05/03/2025
Very good product I already know the brand since I buy from culinarion but I bought these clips and I'm very happy.
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are already familiar with our brand and that you are satisfied with these pliers. Have a nice day.
C
Christian G.
Rating: 5 out of 5
following a purchase from 03/03/2025
Beautiful quality!
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Response from DE BUYER
Thank you for your positive review! We are delighted that you appreciate the quality of our products. Your satisfaction is our priority. Have a nice day.
J
JULIE L.
Rating: 2 out of 5
following a purchase from 04/03/2025
Return shipping costs are the responsibility of the customer. Given the weight of the pans, it's absurd.
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Response from DE BUYER
Thank you for your message and for the trust you place in our brand. As a small business, we must take into account the logistical costs as well as the management of returns and inventory. That is why the costs of withdrawal are the responsibility of the customer, except in the case of an error on our part.
This policy also allows us to ensure fairness among all our customers. We have made sure to make the return process as simple as possible. Best regards.
S
Siou Hoye K.
Rating: 5 out of 5
following a purchase from 05/03/2025
Good product
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Response from DE BUYER
Thank you for your feedback. Have a nice day.
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