Customer reviews of DE BUYER

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 407 published reviews
5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

All reviews

S
SANDRA D.
Rating: 5 out of 5
following a purchase from 19/12/2023
Perfect
Translated reviews
G
Gilbert A.
Rating: 5 out of 5
following a purchase from 20/12/2023
super produit merci
Translated reviews
T
TONI V.
Rating: 3 out of 5
following a purchase from 21/12/2023
.
Translated reviews
Response from DE BUYER
Hello, we've noted that your rating is average.
Have you encountered any problems or concerns with our brand's products? You can contact our customer service department by e-mail at [email protected], or by telephone on 03 29 30 07 93 so that they can answer your questions and provide you with solutions.
Best regards

With kind regards.
J
jean pierre S.
Rating: 5 out of 5
following a purchase from 07/12/2023
Very good no worries
Translated reviews
V
Virginie M.
Rating: 2 out of 5
following a purchase from 13/12/2023
The product was not available at the "reseller" location: the list is therefore not up to date. The delivery time was very long: even if you are warned, it's a shame not to plan for a peak in activity at a key sales period. And what can I say about the packaging? The cardboard box was more than excessively large, and the product packaging far too modest for its price (a simple net)!
Translated reviews
Response from DE BUYER
Hello, we apologize for the inconvenience.
The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience. We have checked your order status and you were delivered within 10 days.
We are sorry to hear that you were not satisfied with the packaging. Your feedback is important to us, so that we can improve.
Best regards.
M
MARY M.
Rating: 5 out of 5
following a purchase from 15/12/2023
perfect
Translated reviews
C
CLAUDINE V.
Rating: 5 out of 5
following a purchase from 18/12/2023
Very very good products
Translated reviews
F
Florence B.
Rating: 5 out of 5
following a purchase from 13/12/2023
Satisfied, fast and serious
Translated reviews
B
BRIGITTE A.
Rating: 5 out of 5
following a purchase from 15/12/2023
Good quality pepper pots, made in France.
Translated reviews
D
DANIEL L.
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good pans, it would just be necessary to specify which models are compatible or not with the lids, in a more direct way at least.
Translated reviews
L
Laure A.
Rating: 3 out of 5
following a purchase from 19/12/2023
I made a mistake in the size of the moulds, which were too small.
Translated reviews
Response from DE BUYER
Hello,
We're very sorry about this. Please do not hesitate to contact us before making a purchase. We will be delighted to advise you on your choice of products. By e-mail: [email protected] or by phone: 0329300793
Best regards.
C
Clémentine P.
Rating: 5 out of 5
following a purchase from 13/12/2023
Perfect, the description conforms, the security of the purchase, the shipping. Thank you
Translated reviews
F
Francine R.
Rating: 5 out of 5
following a purchase from 19/12/2023
Very good quality, nothing to add, perfect!
Translated reviews
K
Kévin B.
Rating: 5 out of 5
following a purchase from 19/12/2023
Super purchase, very good quality stoves, to be recommended.
Translated reviews
C
Cécile F.
Rating: 5 out of 5
following a purchase from 19/12/2023
Very satisfied with the quality of the products.
Translated reviews
I
Inès D.
Rating: 2 out of 5
following a purchase from 08/12/2023
No problem with the pepper mill, but I can't grind salt with the salt mill, making it useless. We've tried several types of salt with no results. Could you suggest a solution?
Translated reviews
Response from DE BUYER

Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
E
ELIANE B.
Rating: 5 out of 5
following a purchase from 18/12/2023
Fast delivery
Translated reviews
P
Pierre F.
Rating: 2 out of 5
following a purchase from 16/12/2023
Stainless-steel graduated measure, whose main function is to pour out the liquid you've just measured...insufficiently shaped pourer, unstable jet, you get it everywhere!!! All this for over 56 Euros. Very disappointed!
Translated reviews
Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
L
Laurence B.
Rating: 5 out of 5
following a purchase from 17/12/2023
I've never been disappointed by De Buyer cooking products, which I've been using for over 5 years. I've just bought the steel frying pan. I've already used it twice and the cooking (scallops and steak) was really successful.
Translated reviews
B
Benoît G.
Rating: 4 out of 5
following a purchase from 15/12/2023
Very good. Except for the packaging, which is a little bulky for the size of the pan.
Translated reviews
F
Franck J.
Rating: 5 out of 5
following a purchase from 18/12/2023
Very good quality products!
Translated reviews
E
Etienne D.
Rating: 5 out of 5
following a purchase from 17/12/2023
Very happy with my purchase and delivery
Translated reviews
S
sarah M.
Rating: 5 out of 5
following a purchase from 18/12/2023
The order was delivered on time - nothing to complain about!
Translated reviews
P
Pascal A.
Rating: 5 out of 5
following a purchase from 17/12/2023
Very good and beautiful products.
Translated reviews
J
Josette K.
Rating: 5 out of 5
following a purchase from 17/12/2023
ITEM AS DESCRIBED. GOOD QUALITY
Translated reviews
E
Erwan G.
Rating: 2 out of 5
following a purchase from 18/12/2023
Shipping times not respected, no updates or information on the progress of the order, it's a shame.
Translated reviews
Response from DE BUYER

Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you were delivered within 11 days. We also apologize for the lack of information. However, please note that several notifications have been sent to you via the Colissimo website.
Thank you for your patience, which I hope has been rewarded by receiving our products.
Best regards.
F
Franck D.
Rating: 5 out of 5
following a purchase from 18/12/2023
A quality product that meets our expectations.
Translated reviews
F
Francis M.
Rating: 5 out of 5
following a purchase from 15/12/2023
Parfait, petite ☺️ sucgestion un emballage plus stylé ! comme certains souliers haut de gamme...avec du texte des Vosges.Poele parfaite .
Translated reviews
S
Sylvain B.
Rating: 5 out of 5
following a purchase from 04/12/2023
As well as learning how to "bottom" a pan, I'm learning to cook food differently. The steel and heat distribution (I'm on a gas fire) is nothing like the classic stoves with stone or other coatings. And the taste... not to mention the taste of the food, which is different and much better in my opinion. Frankly, I don't regret my investment. Bon appétit and happy new year to all SB.
Translated reviews
J
JEAN-PAUL M.
Rating: 5 out of 5
following a purchase from 17/12/2023
Package received correctly. Good communication on delivery times and follow-up.
Translated reviews
P
Philippe O.
Rating: 5 out of 5
following a purchase from 12/12/2023
All very well
Translated reviews
C
Cécile D.
Rating: 5 out of 5
following a purchase from 16/12/2023
Perfect
Translated reviews
M
Mauricette B.
Rating: 5 out of 5
following a purchase from 10/12/2023
Excellent quality and very pleasant to cook.
Translated reviews
C
Cedric T.
Rating: 2 out of 5
following a purchase from 16/12/2023
I had placed an order to have my items for the holidays. I am disappointed to have received the items after the holidays.
Translated reviews
Response from DE BUYER
Hello,
We would like to apologize for the delay in delivery. You placed your order on December 16, and on our website, it was indicated that we could no longer guarantee delivery before Christmas for orders placed since December 13.
We thank you for your understanding and trust.
Yours faithfully
D
Didier C.
Rating: 5 out of 5
following a purchase from 12/12/2023
Shipped on time, item in perfect condition, even over-wrapped ...
Translated reviews
R
richard S.
Rating: 4 out of 5
following a purchase from 10/12/2023
For a first pan, very satisfied, good packaging. I have recommended for. Next gifts
Translated reviews
Y
yann M.
Rating: 5 out of 5
following a purchase from 16/12/2023
Very good material
Translated reviews
O
Olivier D.
Rating: 5 out of 5
following a purchase from 17/12/2023
Stoves are top-notch, provided you follow the instructions for use, tumbling, maintenance, etc. Small constraints for an obvious result.
Translated reviews
A
Annick M.
Rating: 5 out of 5
following a purchase from 17/12/2023
Solid minute account, well designed, I think it will last. Thank you!
Translated reviews
F
Flavie B.
Rating: 5 out of 5
following a purchase from 17/12/2023
Order conformed and well packaged and quality products.
Translated reviews
We use cookies for audience measurement and improving user experience.