Customer reviews of DE BUYER

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 407 published reviews
5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

All reviews

A
Anne-Laure G.
Rating: 5 out of 5
following a purchase from 14/12/2023
Very good
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clement D.
Rating: 5 out of 5
following a purchase from 16/12/2023
Ras
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Monique L.
Rating: 5 out of 5
following a purchase from 16/12/2023
Very good product, good value for money, very satisfied.
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Evelyne G.
Rating: 4 out of 5
following a purchase from 16/12/2023
This is a gift so I can't give you an opinion on the product.
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Corinne B.
Rating: 5 out of 5
following a purchase from 14/12/2023
Order received on December 26, so I couldn't put the sockets under the tree, but that's entirely my fault. It was clearly stated that the delivery guarantee applied to all orders placed before the 13th, just 1 day too late. But apart from that, there's nothing to complain about, my order was exactly what I expected and the price was competitive compared to what I'd paid at resellers.... And fortunately they're also there to help us out in an emergency.
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Marie-claude D.
Rating: 5 out of 5
following a purchase from 15/12/2023
very nice pan
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Sylvie P.
Rating: 5 out of 5
following a purchase from 02/12/2023
Product conforms and fast delivery. A gift that makes someone happy 😉
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Bruno G.
Rating: 5 out of 5
following a purchase from 15/12/2023
Completely in line with my requirements. My copper jam pan is perfect!
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MICHEL F.
Rating: 5 out of 5
following a purchase from 13/12/2023
my mandolin was 15 years old I replaced it
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VINCENT B.
Rating: 5 out of 5
following a purchase from 03/12/2023
Very good product, but I don't understand why it's 25 euros more expensive from the manufacturer than on amazon.
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Laurent C.
Rating: 5 out of 5
following a purchase from 13/12/2023
Super
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Francoise C.
Rating: 5 out of 5
following a purchase from 13/12/2023
High-quality, hard-wearing products. Fast delivery
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Geneviève D.
Rating: 5 out of 5
following a purchase from 16/12/2023
Order received very quickly.
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BERTRAND A.
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good. No complaints
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Sophie D.
Rating: 1 out of 5
following a purchase from 07/12/2023
Hello, my order is not complete and what's more I've had no news about the rest, about the arrival of my missing item. What's more, you're asking me what I think about it as if I'd received absolutely everything, when that's not the case. Will I at least receive my missing item when my payment has gone through? Despite this, yes, the products are magnificent and of high quality.
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Response from DE BUYER
Hello, we're sorry for the inconvenience. Unfortunately, the product is out of stock. As indicated in our email exchanges, we will ship the missing product at the beginning of February, along with a commercial gesture.
Thank you for your understanding and trust.
Yours faithfully
F
Fabienne A.
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good
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Jimmy K.
Rating: 5 out of 5
following a purchase from 12/12/2023
Package received safely, stove beautifully made
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A
agnès V.
Rating: 5 out of 5
following a purchase from 14/12/2023
Quality products
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Dominique B.
Rating: 5 out of 5
following a purchase from 14/12/2023
Very good kitchen equipment I'm considering other purchases
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CLAIRE D.
Rating: 5 out of 5
following a purchase from 14/12/2023
Beautiful, health-friendly products that are highly effective for a variety of cooking methods.
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Stéphane D.
Rating: 5 out of 5
following a purchase from 14/12/2023
Fast delivery, even during the holiday season. Good product
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Jean-Philippe V.
Rating: 5 out of 5
following a purchase from 16/12/2023
Item received earlier than expected, very well packaged and in very good condition.
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Louis G.
Rating: 5 out of 5
following a purchase from 14/12/2023
perfect
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valerie L.
Rating: 5 out of 5
following a purchase from 14/12/2023
Perfect transaction, high-quality products
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Andrea C.
Rating: 3 out of 5
following a purchase from 14/12/2023
the center area of the pan does not heat up the way the outer parts of the pan heat up... so the pancake/crepe sticks and doesn't cook. It may be defective. We are still trying to do more oil treatments and heating the pan to create the solid covering - but no progress with the middle few centimeters of the pan.
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Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
G
Gaelle S.
Rating: 5 out of 5
following a purchase from 13/12/2023
Order arrived before Christmas, albeit a little late.
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Philippe C.
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good
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CHRISTIAN R.
Rating: 5 out of 5
following a purchase from 14/12/2023
Good reception and satisfaction with the products received
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David C.
Rating: 5 out of 5
following a purchase from 12/12/2023
Very good product, very good delivery, arrived for Christmas as expected. Perfect
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Thierry C.
Rating: 5 out of 5
following a purchase from 14/12/2023
Very nice
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Sylvain K.
Rating: 1 out of 5
following a purchase from 14/12/2023
Hello, I had ordered a 28 cm inner diameter pan and I received a 20 cm pan because there is an error in the dimensions of the description of the pans. I hope this error will be corrected. I was able to benefit from a commercial gesture and the error will be repaired. On the other hand, I received a steel crêpe pan and there's a part that won't stick, so the pancakes stick. It's impossible to get the non-stick effect on this pan, which I've prepared several times with oil as recommended on the instructions. On the other hand, steaks cook well in this crêpe pan! So I'm not satisfied with this steel product, which is supposedly anti-adhesive.
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Response from DE BUYER
Hello,
The breeching of your stove will become optimal with use, and it is normal for the breeching not to be uniform immediately.
For further advice on our steel products, please contact our customer service department. We're here to help!
Best regards.
L
Laurence A.
Rating: 5 out of 5
following a purchase from 14/12/2023
I placed my order before the holidays. There was no guarantee of a Christmas delivery and yet it happened! The steel pan with the wooden handle is magnificent. The quality is spot on. Cooking in this pan sublimates the meat. Top quality.
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F
Fabienne D.
Rating: 3 out of 5
following a purchase from 16/12/2023
Delivery a little long, but otherwise smooth
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Response from DE BUYER

Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
D
Dos Santos Amaral J.
Rating: 5 out of 5
following a purchase from 14/12/2023
Ok
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Marie-Anne M.
Rating: 5 out of 5
following a purchase from 12/12/2023
fast delivery, products as requested. not yet tested
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josiane Z.
Rating: 4 out of 5
following a purchase from 14/12/2023
Product conforms to my order. To be seen in use!
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monnin C.
Rating: 5 out of 5
following a purchase from 14/12/2023
delivered on time despite tight pre-Christmas schedule
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JEAN-CLAUDE A.
Rating: 5 out of 5
following a purchase from 13/12/2023
all's well
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Aline W.
Rating: 5 out of 5
following a purchase from 12/12/2023
Very nice product
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Caroline A.
Rating: 5 out of 5
following a purchase from 14/12/2023
Hello, I received a De Buyer beeswax steel frying pan and I'm delighted with it! I haven't yet tested the De Buyer tube, it seems full of promise! Happy new year to all your company 🎉🎉🎉
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