Reviews DE BUYER : Discover customer reviews from debuyer.com (Page 81)

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Patrick D.

Published on 30/12/2023 à 06h32 following a purchase from 11/12/2023

Very good quality product. Excellent

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Alexandre L.

Published on 29/12/2023 à 17h06 following a purchase from 12/12/2023

Very pleasant, efficient stoves (Alchimy inox and Minéral B LOQY).

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Marc C.

Published on 29/12/2023 à 16h08 following a purchase from 09/12/2023

Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.

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Response from DE BUYER Published on 01/02/2024

Hello,
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely

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Maxime M.

Published on 29/12/2023 à 13h15 following a purchase from 07/12/2023

excellent meat cooking

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olivier V.

Published on 29/12/2023 à 11h10 following a purchase from 02/12/2023

Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq

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Response from DE BUYER Published on 01/02/2024

Hello, we're sorry for the inconvenience.
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully

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Corinne H.

Published on 29/12/2023 à 10h36 following a purchase from 10/12/2023

Very good purchase, a pleasure as a Christmas gift.

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Claire D.

Published on 29/12/2023 à 09h39 following a purchase from 13/12/2023

Very satisfied with my purchase and after-sales service.

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PETER F.

Published on 28/12/2023 à 17h13 following a purchase from 12/12/2023

Ras

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Laurent B.

Published on 28/12/2023 à 16h10 following a purchase from 12/12/2023

Hello, I'm very happy with my purchase. Cooking food in a steel frying pan gives us back the taste we used to have a long time ago. I'll be buying an all-stainless steel frying pan next.

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Yannick A.

Published on 28/12/2023 à 15h53 following a purchase from 11/12/2023

Top!

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Séverine A.

Published on 28/12/2023 à 13h28 following a purchase from 12/12/2023

Fast shipping and perfect packaging. Now all you have to do is try out the pan.

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thierry H.

Published on 28/12/2023 à 13h03 following a purchase from 11/12/2023

Top products but delivery times can be improved!

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CEDRIC P.

Published on 28/12/2023 à 12h07 following a purchase from 12/12/2023

Products well packaged, no problems.

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Bernard R.

Published on 28/12/2023 à 11h39 following a purchase from 11/12/2023

Excellent material.

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Rachel M.

Published on 28/12/2023 à 11h11 following a purchase from 11/12/2023

no surprises either on the product: quality to match, or on the service: delivery on the date announced

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Emeline H.

Published on 28/12/2023 à 10h32 following a purchase from 11/12/2023

Carton arrived broken and the handle of my frying pan completely out of the box and obviously it took a shock so I find it a shame to receive a package like that at the price of items. And I contacted the service but no more answer

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Response from DE BUYER Published on 01/02/2024

Hello,
We apologize for the inconvenience. Please be assured that we take great care in the preparation of orders to ensure that products are carefully packaged and protected, so that they arrive in perfect condition. Unfortunately, it is possible that the packaging may be damaged in transit, which is beyond our control. We thank you for reporting this situation, which enables us to pass on this information to the delivery service. We hope you will be completely satisfied with your items.
We look forward to hearing from you.
Best regards.

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Valérie F.

Published on 28/12/2023 à 10h23 following a purchase from 10/12/2023

Very good

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Aurélie T.

Published on 28/12/2023 à 09h53 following a purchase from 11/12/2023

Perfect

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anne M.

Published on 28/12/2023 à 09h49 following a purchase from 10/12/2023

all ok

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Tom B.

Published on 28/12/2023 à 09h43 following a purchase from 10/12/2023

Beautiful products very happy

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Aurelie P.

Published on 28/12/2023 à 09h40 following a purchase from 10/12/2023

very satisfied with the quality of the products

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gisele C.

Published on 28/12/2023 à 09h15 following a purchase from 08/12/2023

frying pan seems to be of good quality, does not stick, to be seen in the long term

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isabelle J.

Published on 28/12/2023 à 07h17 following a purchase from 09/12/2023

Product quality and shipping are always top-notch

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Chantal O.

Published on 27/12/2023 à 17h50 following a purchase from 10/12/2023

Quality that meets expectations and is of a very high standard. My order followed a TV report. I would recommend your brand without hesitation.

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Janine L.

Published on 27/12/2023 à 17h31 following a purchase from 08/12/2023

As ordered and on time.

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Françoise B.

Published on 27/12/2023 à 14h28 following a purchase from 09/12/2023

Product not yet used because offered. I was very surprised by the size of the excessively large box!

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Patrick T.

Published on 27/12/2023 à 11h37 following a purchase from 09/12/2023

Very good product, in keeping with the brand's reputation.

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Martine K.

Published on 27/12/2023 à 11h14 following a purchase from 09/12/2023

Goods conformed, delivery on time and carried out in a very satisfactory manner.

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Gilles M.

Published on 27/12/2023 à 08h28 following a purchase from 07/12/2023

bonjour je suis très contant des établissements de BUYER je les recommandes .merci

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Lionel L.

Published on 27/12/2023 à 07h14 following a purchase from 10/12/2023

Very good product, very good service

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Didier M.

Published on 26/12/2023 à 18h59 following a purchase from 08/12/2023

Very happy to have received my new pans for Christmas

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thiebaud V.

Published on 26/12/2023 à 15h23 following a purchase from 08/12/2023

package conforms to order and very good product quality

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Frédérique C.

Published on 26/12/2023 à 13h08 following a purchase from 29/11/2023

Very nice material not yet tried as Christmas Kdo

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marie-louise T.

Published on 26/12/2023 à 12h48 following a purchase from 07/12/2023

Received very quickly

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Nathalie H.

Published on 26/12/2023 à 11h53 following a purchase from 11/12/2023

Very satisfied with my order. Very good pan.

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Castel G.

Published on 26/12/2023 à 10h59 following a purchase from 09/12/2023

Dear Customer Service, I am writing to express my deep dissatisfaction with a product I recently purchased from you. I used the product for the first time, scrupulously following the instructions provided. Unfortunately, to my great disappointment, I found rust stains after cleaning it with water. This product, which is also very expensive, did not meet my expectations or the quality I usually associate with your brand. I am extremely disappointed and am seriously considering not being your customer in the future. I would therefore ask you to review my situation and take the appropriate steps to resolve this issue. I look forward to a prompt and satisfactory reply. Yours sincerely, Guy Castel

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Response from DE BUYER Published on 26/12/2023

Hello,
We are sorry to hear that you are experiencing a problem with our product. We would like to point out that our stoves are made of raw steel, which makes them extremely robust. Our stoves have no surface treatment to protect them from rust. It is possible for a steel pan to rust.
We can help you and share our tips for using and maintaining the Mineral B pan. Can you send us a message directly so that we can solve the problem together?
Best regards.

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yann Y.

Published on 26/12/2023 à 10h35 following a purchase from 06/12/2023

Delivery conformed, quality product, just missing the jar of honey😉😉

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BOULLIER M.

Published on 26/12/2023 à 09h45 following a purchase from 09/12/2023

Fast delivery. Beautiful pan, the gift was appreciated.

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Nelly F.

Published on 26/12/2023 à 08h31 following a purchase from 08/12/2023

Satisfied with order processing. Very fast.

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Jean-Claude L.

Published on 26/12/2023 à 08h09 following a purchase from 09/12/2023

conforms to my expectations, the professionalism is there.

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Customer reviews of DE BUYER

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