The store consistently delivers fast and reliable service, with several reviews highlighting shipments arriving quickly or even the same day, well-protected packaging, and timely delivery. Customers praise the responsiveness and helpfulness of the team, noting excellent customer service, smooth purchasing processes, and clear communication that supports complex decoration projects. The product experience is described as high quality, beautiful papers, accurate assistance with selecting and calculating rolls, and useful samples that aid decision-making. Overall, the store is portrayed as organized, professional, and dependable, with customers expressing satisfaction and confidence in returning for future purchases.
All reviews
R
Raul M.
Rating: 5 out of 5
following a purchase from 02/05/2024
They have a multitude of wallpapers, murals, and fabrics from a large number of brands and price ranges. If you can't decide, you can always request samples and they discount the cost of them when placing the final order. A 10.
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Response from Deco&you
Dear Raul,
We sincerely thank you for your wonderful comment and for your 5-star rating. We are glad to know that you have found a wide variety of wallpapers, murals, and fabrics at Deco&you that meet your needs. We also appreciate you mentioning our sample service; it is a pleasure to help our customers make the best decision. We hope to see you again soon in our store.
Sincerely,
The Deco&you team.
C
Carmen R.
Rating: 5 out of 5
following a purchase from 30/04/2024
They have helped me with all the questions I raised about my order and provided solutions
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Response from Deco&you
Dear Carmen, we sincerely thank you for your excellent review. We are glad to know that we have been able to assist you with all your inquiries and provide you with suitable solutions. We hope to assist you again in the future.
I
Isabel P.
Rating: 1 out of 5
following a purchase from 22/04/2024
I REQUESTED A SAMPLE OF WALLPAPER FROM BORAS TAPETER AND AFTER A MONTH OF WAITING, AND SENDING A FEW EMAILS, I HAD TO CALL 2 TIMES FOR THEM TO PAY ATTENTION TO ME. AFTER THAT, IN JUST ONE WEEK I RECEIVED IT BECAUSE THEY SENT IT URGENTLY.
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Response from Deco&you
Hello Isabel,
Thank you for sharing your experience with us. We sincerely apologize for the delay in sending your wallpaper sample and understand how frustrating it can be. Your feedback helps us improve our service and ensure that situations like this do not happen again. We are glad to know that you finally received your order. We are here to help you with whatever you need.
Sincerely,
The Deco&you team
C
Catalina S.
Rating: 5 out of 5
following a purchase from 14/04/2024
Perfect
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Response from Deco&you
Thank you very much, Catalina! We are glad to know that your experience at Deco&you was perfect. We appreciate your support and hope to see you again soon. Cheers!
S
Silvia S.
Rating: 5 out of 5
following a purchase from 10/04/2024
Very good attention, very good quality of papers and very fast shipping!!!
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Response from Deco&you
Dear Silvia,
We greatly appreciate your comment and are pleased to know that you are satisfied with the service, the quality of our papers, and the speed of the shipment. Your opinion is very valuable to us and motivates us to keep improving. We hope to serve you again soon!
S
Sandra A.
Rating: 5 out of 5
following a purchase from 09/04/2024
A lot of variety and speed in shipping :)
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Response from Deco&you
Dear Sandra,
We greatly appreciate your very positive review. We are glad to know that you found variety in our products and that you were satisfied with the speed of the shipping. We hope to see you again at Deco&you!
C
Cristina V.
Rating: 5 out of 5
following a purchase from 08/04/2024
Fantastic experience due to professionalism and speed in shipping. Highly recommended! They have also been generous with the measurement of the fabric sent!!
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Response from Deco&you
Dear Cristina,
We sincerely thank you for your feedback and comments. We are pleased to know that you enjoyed your experience with Deco&you and that the quality of our service has exceeded your expectations. We hope to serve you again soon!
H
Helena M.
Rating: 5 out of 5
following a purchase from 08/04/2024
The website is great, but the shipping agency did not leave a note of having been absent during delivery and indicated that they had already left it, which was not true. So if we are not attentive, they return it.
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Response from Deco&you
Hello Helena,
Thank you very much for your 5/5 rating! We apologize for the inconveniences you had with the shipping agency. We appreciate your feedback as it helps us improve our service. If you need further assistance, do not hesitate to contact us.
Best regards,
The Deco&you team.
M
Marilo R.
Rating: 5 out of 5
following a purchase from 07/04/2024
I requested some samples and the fabrics are wonderful, I am waiting to place an order with them.
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Response from Deco&you
Hello Marilo!
Thank you very much for your excellent review and for sharing your positive experience with our fabrics. We are glad to know that you loved the samples. We will be happy to assist you with your order when you are ready. We hope to see you soon at Deco&you!
Best regards,
The Deco&you team
M
Maria D.
Rating: 5 out of 5
following a purchase from 14/03/2024
Very good experience, formal, punctual, professional.
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Response from Deco&you
Dear Maria,
Thank you very much for your excellent review and for sharing your positive experience with us. We are glad to know that you found a formal, punctual, and professional service at Deco&you. Your satisfaction is our priority, and we hope to serve you again in the future.
A
Ana V.
Rating: 5 out of 5
following a purchase from 19/02/2024
Charming and resourceful staff. The order arrived before the expected date. Very happy with the purchase and the service.
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Response from Deco&you
Dear Ana,
We sincerely thank you for your wonderful comment and your 5-star rating. We are glad to know that you are satisfied with your purchase and the service received. Our goal is always to provide exceptional service, and your appreciation motivates us to keep improving. We hope to see you again at Deco&you.
Sincerely,
The Deco&you team
I
Inmaculada C.
Rating: 5 out of 5
following a purchase from 04/02/2024
SPEED AND QUALITY
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Response from Deco&you
Dear Inmaculada,
We sincerely thank you for your feedback. We are glad to know that you have found speed and quality in our service at Deco&you. Your opinion is very important to us and motivates us to keep improving.
M
Marta B.
Rating: 5 out of 5
following a purchase from 18/01/2024
Speed, excellent customer service, I had a doubt and they helped me right away. The mural is a marvel. Totally recommendable
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Response from Deco&you
Dear Marta, we sincerely thank you for your excellent review and for sharing your experience with us. We are pleased to know that you received prompt attention and that you are satisfied with your mural. Your recommendation is very valuable to us and motivates us to continue providing quality service. We hope to see you again at Deco&you!
T
Teresa P.
Rating: 5 out of 5
following a purchase from 16/01/2024
Everything is very good! Thank you
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Response from Deco&you
Dear Teresa,
We sincerely thank you for your positive comment and for taking the time to share your experience with us. We are glad to know that you are satisfied with our products and services. We hope to serve you again in the future.
Best regards,
The Deco&you team
I
Isabel P.
Rating: 5 out of 5
following a purchase from 03/01/2024
Excellent customer service and resolution
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Response from Deco&you
Dear Isabel, we sincerely thank you for your flattering comment. We are glad to know that you have received excellent customer service and a quick resolution to your inquiries. Your satisfaction is our priority and we hope to serve you again soon at Deco&you.
M
Maria J.
Rating: 1 out of 5
following a purchase from 27/12/2023
I received a paper where the seams are not well done and are noticeable. I have made a complaint and am waiting for a response. I have to say in their favor that I made another order of a different paper for another bathroom and it turned out very well. The same painter who installed both told me that if I had bought it in a store they would have refunded and fixed it. Let's see what happens here. Therefore, I am waiting for a solution
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Response from Deco&you
Hello Maria,
We appreciate your comment and regret that you had an unsatisfactory experience with your order. Your satisfaction is our priority, and we are committed to resolving any issues that may have arisen.
We assure you that we are working on your complaint and that we will do everything possible to provide you with an appropriate solution. We are glad to know that your other order was satisfactory and we hope that we can address your situation similarly.
We remain at your disposal for any additional inquiries.
Sincerely,
The Deco&you team
N
Natalia R.
Rating: 5 out of 5
following a purchase from 20/12/2023
Very attentive in the responses I have raised, very fast shipping.
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Response from Deco&you
Dear Natalia, we sincerely thank you for your excellent review and your kind words. We are pleased to know that you found our service attentive and efficient. If you have any other questions or needs, please do not hesitate to contact us.
L
Lucia B.
Rating: 5 out of 5
following a purchase from 19/12/2023
Great customer service. It could be improved by fine-tuning the delivery time. Thank you for everything!
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Response from Deco&you
Dear Lucia,
We sincerely thank you for your evaluation and your comments. We are glad to know that you received good customer service. We will take your suggestion about improving the delivery time into account to continue providing the best possible service. Thank you for trusting Deco&you.
Sincerely,
The Deco&you team
C
Cristina M.
Rating: 5 out of 5
following a purchase from 13/12/2023
The speed of delivery
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Response from Deco&you
Dear Cristina,
We sincerely thank you for your very positive comment. We are pleased to know that you are satisfied with the speed of the delivery. At Deco&you, we strive to provide the best possible service so that our customers have an exceptional experience. We look forward to serving you again soon!
Sincerely,
The Deco&you team
A
Asuncion H.
Rating: 5 out of 5
following a purchase from 14/11/2023
The treatment has been perfect
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Response from Deco&you
Hello Asuncion!
Thank you very much for your comment and for the rating of 5/5. We are glad to know that the service has been perfect. We work hard to provide the best possible experience for our customers. We hope to see you again at Deco&you!
Best regards,
The Deco&you team.
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