English 
M
Rating: 5 out of 5
When the order is out of stock, could you notify otherwise? The rest is fine.
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
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J
Rating: 5 out of 5
It's a shame that free home deliveries are no longer available. As a result, I have to run to several relay points because of bulky packages.
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A
Rating: 5 out of 5
Well received quickly. Thank you
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C
Rating: 5 out of 5
Perfect! Good price, good fast delivery.
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M
Rating: 5 out of 5
Client for several months or even years, I appreciate the price of the products but also their quality. My disabled wife, who has MS, uses these TENA PANTS products and does not want to change.
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M
Rating: 2 out of 5
very unhappy because of too much waiting for the package (proposed dates largely exceeded) and especially zero tracking as soon as the order was placed and zero customer service, because I followed up twice by email to get precise tracking and I never received a response!! In fact, the package stayed with you for days (probably missing products..) because as soon as Chronopost took it over, it took 2 days, so the carrier is not to blame! Moreover, a Molicare form stool protection is absolutely useless, not waterproof at all!! Even the caregiver has never seen that in her career! So I don't think I will buy from you again.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your justified dissatisfaction.
Indeed, we encountered a delivery problem with the products you ordered which caused a delay. We apologize for this inconvenience.
As for the Molicare Stool protection, we are surprised to read your opinion, as we have only received positive feedback regarding this product. Your feedback will nevertheless be forwarded to the manufacturer.
We hope that a potential new order with us will be more positive. We are doing everything we can to ensure our customers' satisfaction.
Best regards,
Europe Incontinence
We are sorry to hear about your justified dissatisfaction.
Indeed, we encountered a delivery problem with the products you ordered which caused a delay. We apologize for this inconvenience.
As for the Molicare Stool protection, we are surprised to read your opinion, as we have only received positive feedback regarding this product. Your feedback will nevertheless be forwarded to the manufacturer.
We hope that a potential new order with us will be more positive. We are doing everything we can to ensure our customers' satisfaction.
Best regards,
Europe Incontinence
M
Rating: 5 out of 5
Very reactive
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J
Rating: 4 out of 5
Really what the product describes
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A
Rating: 5 out of 5
Product conforms, perfect delivery
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N
Rating: 5 out of 5
Serious site and fast order shipping. I have been a customer for over a year, about one order each month. Too bad there are never any discounts or special offers on the products.
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S
Rating: 2 out of 5
There was a lot of delay in the delivery which caused me some difficulties. Indeed, there were delivery failures indicated while I had specifically requested a delivery to a relay point (1 order = 2 packages). I only received one of the 2 packages for a long time, the other one having been returned for an unknown reason.
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Response from Europe Incontinence
Hello,
Thank you for your feedback but we are sorry to hear about your dissatisfaction which we completely understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback but we are sorry to hear about your dissatisfaction which we completely understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
M
Rating: 5 out of 5
Satisfied with the speed of delivery
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H
Rating: 5 out of 5
Excellent services
F
Rating: 5 out of 5
If very good
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A
Rating: 5 out of 5
Very good, cheap and fast delivery
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A
Rating: 5 out of 5
I am satisfied
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M
Rating: 5 out of 5
very satisfied
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J
Rating: 5 out of 5
Products exactly matching the order, solid packaging and efficient delivery, very good communication with Europe Incontinence.
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A
Rating: 5 out of 5
-
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P
Rating: 3 out of 5
Delivery generally in 2 packages in locker but refused this time and longer?
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Response from Europe Incontinence
Hello,
We would like to thank you for your order and your feedback.
Delivery to a locker is normally planned for a maximum of one package. The carrier now requires us to ship orders of more than one package to a pickup point rather than a locker.
Thank you for your understanding.
Best regards,
Europe Incontinence
We would like to thank you for your order and your feedback.
Delivery to a locker is normally planned for a maximum of one package. The carrier now requires us to ship orders of more than one package to a pickup point rather than a locker.
Thank you for your understanding.
Best regards,
Europe Incontinence
J
Rating: 5 out of 5
very competent house
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J
Rating: 5 out of 5
Quick and uncomplicated, thank you.
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C
Rating: 5 out of 5
Fast shipping, competitive prices
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G
Rating: 5 out of 5
Very good, super delivery thank you
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A
Rating: 5 out of 5
Great seller
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S
Rating: 5 out of 5
Good fast delivery
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J
Rating: 5 out of 5
I am satisfied with my orders placed on the site for a family member. Very attractive prices and fast shipping.
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E
Rating: 5 out of 5
Very satisfied on all points.
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F
Rating: 5 out of 5
reactive, good value for money,
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S
Rating: 5 out of 5
Great fast shipping at a good price
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R
Rating: 5 out of 5
very good product I am very satisfied
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H
Rating: 5 out of 5
Reliable Faster delivery, Good quality Best regards H. Altingeyik
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G
Rating: 5 out of 5
Good, however I would like to make more important orders also because I am forced to periodically purchase some products, but the time I did it they made shipping impossible by combining two boxes into one to save on transport. Ordering the same material every 2 months (spending more) I get a good service.
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J
Rating: 2 out of 5
Hello, I did not receive my package at the pickup point and I had to go much further to a filthy garage and my package smelled like diesel, moreover I would have liked it to be in 2 boxes as you usually do.
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Response from Europe Incontinence
Hello,
Thank you for your order and your feedback.
Your order being too large for the lockers of the locker you selected, we were forced to deliver it to the nearest available pickup point.
Indeed, the carrier now requires us to ship orders with as few packages as possible. Therefore, we had to combine your 2 packages into 1 larger package.
Thank you for your understanding.
Best regards,
Europe Incontinence.
Thank you for your order and your feedback.
Your order being too large for the lockers of the locker you selected, we were forced to deliver it to the nearest available pickup point.
Indeed, the carrier now requires us to ship orders with as few packages as possible. Therefore, we had to combine your 2 packages into 1 larger package.
Thank you for your understanding.
Best regards,
Europe Incontinence.
C
Rating: 5 out of 5
Good value for money
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M
Rating: 5 out of 5
Fast, attractive prices, reasonable delivery fees and a wide choice of locations to receive the package at a relay point
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A
Rating: 5 out of 5
Very satisfied, I recommend
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Y
Rating: 5 out of 5
Second order, very satisfied
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C
Rating: 5 out of 5
Attractive price I recommend
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L
Rating: 5 out of 5
Quick delivery