English 
I
Rating: 5 out of 5
speed
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
All reviews
M
Rating: 5 out of 5
Well nothing to say
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C
Rating: 1 out of 5
Package never received, no solution found by Europe incontinence, 50€ lost.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
As explained by email, we have contacted the carrier and now need to wait for their response regarding the location of your order.
If your package is declared lost, we will proceed with a refund or a reshipment, according to your preference.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
We are sorry to hear about your dissatisfaction, which we fully understand.
As explained by email, we have contacted the carrier and now need to wait for their response regarding the location of your order.
If your package is declared lost, we will proceed with a refund or a reshipment, according to your preference.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
F
Rating: 5 out of 5
Perfect.
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C
Rating: 5 out of 5
Fast delivery
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E
Rating: 5 out of 5
Good evening, he deserves their 5 stars, quick and attentive.
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S
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Everything is perfectly fine!
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S
Rating: 5 out of 5
Ultra fast delivery.
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Y
Rating: 5 out of 5
Delivery in accordance with the order
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C
Rating: 5 out of 5
Never disappointed with the products. With an order per month, it would be great to have some discounts.
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M
Rating: 5 out of 5
All good. Ok
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G
Rating: 5 out of 5
Satisfied
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L
Rating: 5 out of 5
I have been a customer for a long time now, for more than 150 euros on each order... when will there be a commercial gesture, discount or gift voucher....
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N
Rating: 5 out of 5
I will no longer order a shipping disaster with Chronopost
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A
Rating: 5 out of 5
Attractive prices fast delivery
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G
Rating: 5 out of 5
Every order is always perfect
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F
Rating: 5 out of 5
Everything went well.
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M
Rating: 5 out of 5
I am very happy with your services and I received the packages quickly, everything is perfect, thank you
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F
Rating: 5 out of 5
Very satisfied.
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I
Rating: 5 out of 5
Impeccable and fast service
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M
Rating: 5 out of 5
I have already bought from them several times, always satisfied and fast, good price
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S
Rating: 5 out of 5
Perfect delivery and protection that perfectly meet the need
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P
Rating: 5 out of 5
Meets my expectations, fast delivery. Serious company. Top
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M
Rating: 5 out of 5
10
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A
Rating: 5 out of 5
Still very satisfied with the products and the service. Order management and delivery ultra fast. I recommend without hesitation.
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S
Rating: 5 out of 5
Fast delivery Competitive prices
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L
Rating: 5 out of 5
good service fast delivery good prices
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U
Rating: 5 out of 5
Fast delivery
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P
Rating: 5 out of 5
Very responsive site, attentive to customers. Good fast and efficient company
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M
Rating: 4 out of 5
Fast delivery time
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J
Rating: 5 out of 5
Always satisfied
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M
Rating: 5 out of 5
Fast service
J
Rating: 4 out of 5
product conforms very good price packaging carton a bit fragile
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C
Rating: 5 out of 5
Very satisfied
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F
Rating: 5 out of 5
I am satisfied with my purchase. The quality is satisfactory.
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G
Rating: 5 out of 5
Excellent product
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C
Rating: 5 out of 5
Perfectly matches the description I recommend
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M
Rating: 1 out of 5
I clarify that this is not a review of the seller EI, it is a criticism of the delivery method and the complications it causes. EI sells medical equipment, so it is assumed that some people who buy it may potentially be disabled, sick, etc. For me, the delivery was delayed for a week for more or less valid reasons, only to end up being delivered in another department. This is simply unacceptable on the part of the provider responsible for delivery for this type of product.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to learn of your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for delivering your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We inform you that if you wish to reorder, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback, but we are sorry to learn of your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for delivering your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We inform you that if you wish to reorder, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Rating: 2 out of 5
Delivery problem at home For the first time, the usual delivery by DPD to the floor following my explicit request was not carried out, replaced, while I was present, by a delivery by Chronopost to the caretaker. This imposes a transfer that is very difficult for me.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, and we sincerely regret the dissatisfaction encountered. We fully understand your discontent.
Your complaint will be forwarded to the carrier responsible for delivering your package. Indeed, since the delivery is handled by an independent provider, we do not have direct control over its execution.
However, please be assured that we remain attentive to this type of situation and are doing everything possible to ensure it does not happen again in the future.
Furthermore, if you wish to place a new order, you will have the option to select another carrier according to your preferences.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback, and we sincerely regret the dissatisfaction encountered. We fully understand your discontent.
Your complaint will be forwarded to the carrier responsible for delivering your package. Indeed, since the delivery is handled by an independent provider, we do not have direct control over its execution.
However, please be assured that we remain attentive to this type of situation and are doing everything possible to ensure it does not happen again in the future.
Furthermore, if you wish to place a new order, you will have the option to select another carrier according to your preferences.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence