France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
All reviews
G
Geraldine R.
Rating: 1 out of 5
following a purchase from 26/05/2020
Delivery time far too long. Ordered at the beginning of June received at the beginning of August.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did everything possible to regularly update these deadlines on our site and to inform you directly by email. We would like to apologize for this inconvenience. The France Trampoline team.
V
Valérie G.
Rating: 5 out of 5
following a purchase from 05/08/2020
I ordered a trampoline over 10 years ago which I was very satisfied with, both in terms of product quality and after-sales service, and I have just renewed the experience to offer one to my children who have now become parents themselves.
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Anthony D.
Rating: 4 out of 5
following a purchase from 01/05/2020
Quality products conforming to the description and received within the announced timeframe. Order received in 2 deliveries due to unavailability of a product but we had to manifest for the 2nd delivery because we were apparently forgotten...
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C
Céline L.
Rating: 5 out of 5
following a purchase from 03/05/2020
Perfect. Completely satisfied with the product.
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Paul M.
Rating: 5 out of 5
following a purchase from 04/08/2020
Very fast delivery
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D
David M.
Rating: 2 out of 5
following a purchase from 31/07/2020
Deadlines not met. Delivery of net attachments with an incompatible size, so a reminder to request a shipment with the correct attachments this time. Reception of the ladder 1 month after the trampoline...
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did everything possible to regularly update these deadlines on our site. However, this product recall does not reflect the usual quality and seriousness of our services. For this reason, we sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
A
Alain G.
Rating: 5 out of 5
following a purchase from 27/07/2020
Order placed as part of the after-sales service which is very efficient and effective, and does not hesitate to satisfy the customer, even for products that have exceeded the warranty.
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T
Tilo P.
Rating: 1 out of 5
following a purchase from 16/04/2020
Not recommended. Poor customer service. I bought an Ovalie 360 trampoline. The quality of the trampoline is average. For example, the various frame parts and the net do not fit very well. Therefore, the assembly took a long time. Particularly frustrating was that the edge of the net is too short. The customer service from Trampolin Technik confirmed that the entire production batch is affected by this error, but did not offer a replacement and also refused to rectify the defect.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
J
Jérôme T.
Rating: 5 out of 5
following a purchase from 04/05/2020
Great
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W
William C.
Rating: 4 out of 5
following a purchase from 12/05/2020
Super trampoline. However, I still haven't received the ladder.
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B
Bastian R.
Rating: 5 out of 5
following a purchase from 02/08/2020
The order was processed very quickly and the material is really very good. Although not very cheap, it is made to last! Our kids have a lot of fun with the cable car.
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C
Celine B.
Rating: 5 out of 5
following a purchase from 01/08/2020
Very satisfied with my order. The product is of very good quality. Fast delivery. I recommend this site.
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Maria Z.
Rating: 5 out of 5
following a purchase from 01/08/2020
Fast delivery, good product
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Margareth W.
Rating: 5 out of 5
following a purchase from 28/07/2020
Fast and efficient delivery, products conforming to everything we have ordered on this site which I recommend.
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C
Christophe R.
Rating: 5 out of 5
following a purchase from 04/08/2020
The springs suit me perfectly. Fast arrival and without issues. Careful packaging.
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K
Karine M.
Rating: 1 out of 5
following a purchase from 06/06/2020
We have not received our order!
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Response from France Trampoline
Hello and thank you for your feedback, your order was indeed shipped at the end of July and then delivered to a relay point, you should have been contacted via email by them as well as by our team. Held for 15 days or more at this relay point and without any complaint from you, the package was automatically returned to our warehouse. We are at your disposal at [email protected] to know if you still wish to receive this order. We apologize for the inconvenience caused, the France Trampoline team.
C
Charlotte L.
Rating: 5 out of 5
following a purchase from 31/07/2020
Very good quality of listening from the people I spoke to online.
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Isabelle R.
Rating: 5 out of 5
following a purchase from 26/07/2020
No issues
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F
Franck S.
Rating: 4 out of 5
following a purchase from 19/04/2020
Good evening, we are satisfied with the trampoline and its quality. We will need to see after 1 year to make an assessment, the old one lasted 8 years (sixbros) France trampoline needs to do better in durability.
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L
Ludovic G.
Rating: 4 out of 5
following a purchase from 12/05/2020
The trampoline allows children to have fun. They are perfectly happy with it. The assembly was more difficult in the part to fix the net underneath. 2 hooks broke and I need to order them. For the cushion above the hooks, I also have 2 hooks that need to be changed because they fell and since I mowed over them, they are damaged. No luck. The cushion has wrinkles and it is not easy to lay it flat. Finally, the strap around the perimeter was difficult to install. Despite these 3 negative points, we are very satisfied with the quality of the trampoline.
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É
Élodie V.
Rating: 5 out of 5
following a purchase from 03/08/2020
Order met my expectations, delivered on time.
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M
Mickaël D.
Rating: 4 out of 5
following a purchase from 02/05/2020
Very good trampoline of great quality; our children are having a blast with it. Only downside: the fixing kit was delivered later than the trampoline which, in the meantime, flew over to the neighbor. Result, 150 euros worth of spare parts to order...
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N
Nadine M.
Rating: 5 out of 5
following a purchase from 03/08/2020
Fast delivery and met my expectations.
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B
Brigitte B.
Rating: 5 out of 5
following a purchase from 31/07/2020
excellent product, conforms to the presentation on the FRANCE TRAMPOLINE site
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F
Franziska M.
Rating: 4 out of 5
following a purchase from 09/04/2020
The delivery took 4 months, also certainly due to Corona. However, communication worked flawlessly and so the parts arrived in very good quality.
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Henri C.
Rating: 5 out of 5
following a purchase from 28/07/2020
Very good product
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Michel C.
Rating: 4 out of 5
following a purchase from 02/07/2020
delivery time a bit long
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Martine V.
Rating: 5 out of 5
following a purchase from 19/05/2020
very good
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L
Laurette P.
Rating: 1 out of 5
following a purchase from 13/06/2020
I had specified at the time of purchase that it was my son's birthday gift 3 weeks later (end of June). As a result, the zip line arrived at the end of August without any message to keep me informed! I let you imagine my son's disappointment.....
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did our best to regularly update these delays on our site. We are sorry that you were affected by these delays and that we could not individually contact all our customers. We would like to apologize and hope that your son can enjoy his zip line in these beautiful days. The France Trampoline team.
O
Olivier P.
Rating: 5 out of 5
following a purchase from 22/07/2020
All good, no issues.
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Cf W.
Rating: 4 out of 5
following a purchase from 28/07/2020
Fast delivery, easy order, product okay
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Natacha P.
Rating: 4 out of 5
following a purchase from 15/07/2020
Product conforms to the description.
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K
Karin C.
Rating: 4 out of 5
following a purchase from 22/04/2020
Good product but delivery time too long.
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M
Maud S.
Rating: 2 out of 5
following a purchase from 03/05/2020
During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***
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Response from France Trampoline
Hello, thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did our best to regularly update these delays on our site. We sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
M
Mathieu L.
Rating: 5 out of 5
following a purchase from 26/07/2020
Fast delivery and quality zip line, no issues.
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P
Philippe M.
Rating: 4 out of 5
following a purchase from 03/06/2020
well packaged, no parts missing. But delivery time was very long (over 2 months). However, I knew this, you told me, so it's fine for me.
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P
Patricia B.
Rating: 4 out of 5
following a purchase from 29/05/2020
satisfied
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T
Thais G.
Rating: 5 out of 5
following a purchase from 26/07/2020
Everything was great, I ordered the protective foam for the bars of the trampoline and they turned out very well, I am very happy!
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D
Didier G.
Rating: 5 out of 5
following a purchase from 26/07/2020
Satisfactory item. To see if it lasts over time. Perfect delivery.
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C
Cedric M.
Rating: 4 out of 5
following a purchase from 16/05/2020
Quality product. Too bad the delivery times are not respected, but especially that we are not kept informed of the extension of this delay.
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