Customer reviews of France Trampoline

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Sandra B.

Rating: 5 out of 5

Published on 02/09/2020 à 10h19 following a purchase from 09/05/2020

Perfect, precise and highly professional. Moreover, remarkable merchandise.

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Cyril P.

Rating: 1 out of 5

Published on 02/09/2020 à 08h51 following a purchase from 05/05/2020

Hello, I received a defective item, I have photos as proof.

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Response from France Trampoline Published on 07/05/2020

Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your delivery. In order for us to open a warranty file and resend you the defective item, could you please send us the photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.

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Gérald W.

Rating: 4 out of 5

Published on 02/09/2020 à 08h24 following a purchase from 26/04/2020

Very good quality material. However, I would have liked more photos of the protective cover that cannot be put on without removing the net, which is therefore much more complicated than I thought.

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Laure R.

Rating: 5 out of 5

Published on 01/09/2020 à 21h23 following a purchase from 20/06/2020

Very good product, quality.

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Julien O.

Rating: 4 out of 5

Published on 01/09/2020 à 20h48 following a purchase from 04/04/2020

Very good material! Only 2 negative points: Very long order but with COVID we can understand. Be careful, delivery to Switzerland is possible but customs fees and taxes are high!!! The rest is all positive: assembly is quite simple and the material is very solid! I recommend this product to everyone! A good compromise between a garden trampoline for all, and a pro trampoline for children who want to progress in tricks! My children are fans and so am I!

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Séverine J.

Rating: 5 out of 5

Published on 01/09/2020 à 20h37 following a purchase from 10/07/2020

Perfect. I do not regret my purchase for the great happiness of my children. Serious and friendly staff.

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Sylvie C.

Rating: 5 out of 5

Published on 01/09/2020 à 20h26 following a purchase from 22/05/2020

Very good

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Emilie B.

Rating: 2 out of 5

Published on 01/09/2020 à 19h25 following a purchase from 14/05/2020

My order in March, certainly due to COVID, but delivery in August... even if the quality of the product seems good. The duration of receipt without news was not correct. And unfortunately, the size is a bit too big, but that is not your fault.

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Response from France Trampoline Published on 17/05/2020

Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team

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William B.

Rating: 5 out of 5

Published on 01/09/2020 à 18h57 following a purchase from 02/05/2020

Very satisfied with the product,

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Timothée D.

Rating: 4 out of 5

Published on 01/09/2020 à 18h52 following a purchase from 19/04/2020

Great products, too bad the delays are so long but it's worth the wait.

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Stephane C.

Rating: 5 out of 5

Published on 01/09/2020 à 18h27 following a purchase from 18/06/2020

The products and services are very satisfactory.

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Chrystele R.

Rating: 4 out of 5

Published on 01/09/2020 à 18h21 following a purchase from 01/05/2020

Long delivery but warned in advance and good follow-up afterwards

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Paul M.

Rating: 5 out of 5

Published on 01/09/2020 à 17h18 following a purchase from 11/06/2020

Great service. They took back the first product I ordered incorrectly to send me the right one, all for free and in a short time.

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Karin H.

Rating: 5 out of 5

Published on 01/09/2020 à 16h18 following a purchase from 08/07/2020

Everything is okay! Always happy to do it again!

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Edith L.

Rating: 2 out of 5

Published on 01/09/2020 à 14h38 following a purchase from 02/06/2020

Delivery time way too long.

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Response from France Trampoline Published on 04/06/2020

Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.

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Olivier U.

Rating: 3 out of 5

Published on 01/09/2020 à 14h19 following a purchase from 20/05/2020

Supply delays were way too long. Had to follow up by phone.

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Response from France Trampoline Published on 20/05/2020

Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.

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Clément F.

Rating: 4 out of 5

Published on 01/09/2020 à 13h38 following a purchase from 27/06/2020

Robust product, meets my expectations. I asked a technical question on the answering machine, I am still waiting for a response. In a month and a half, I think they had time to listen to it. So I solved my issue by myself.

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Pierluigi P.

Rating: 5 out of 5

Published on 01/09/2020 à 13h38 following a purchase from 17/07/2020

Excellent seller. Great item description. Thanks for the next purchase.

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Christiane S.

Rating: 5 out of 5

Published on 01/09/2020 à 12h13 following a purchase from 26/04/2020

Everything is in accordance and one can only be satisfied; Bravo France Trampoline!

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Teddy M.

Rating: 3 out of 5

Published on 01/09/2020 à 11h17 following a purchase from 27/03/2020

Lack of communication when there are delivery delays.

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Response from France Trampoline Published on 30/03/2020

Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.

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Florent M.

Rating: 5 out of 5

Published on 01/09/2020 à 11h16 following a purchase from 06/06/2020

Excellent quality material. Quick and easy installation. Delivery a bit long but acceptable given the circumstances. Personalized follow-up and very appreciated advice.

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Maurice B.

Rating: 3 out of 5

Published on 01/09/2020 à 10h41 following a purchase from 30/04/2020

Delivery time greatly exceeded

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Response from France Trampoline Published on 04/05/2020

Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team

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Cedric C.

Rating: 5 out of 5

Published on 01/09/2020 à 10h32 following a purchase from 28/04/2020

Good quality product!!! 100% trust

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Laura B.

Rating: 5 out of 5

Published on 01/09/2020 à 09h31 following a purchase from 08/06/2020

I am very happy. It fits perfectly to the measurements.

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Jean-pierre M.

Rating: 5 out of 5

Published on 01/09/2020 à 09h11 following a purchase from 20/07/2020

Very good product made in France. A problem-free delivery. A well-documented installation. Bravo!!!

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Thierry L.

Rating: 5 out of 5

Published on 01/09/2020 à 08h58 following a purchase from 24/05/2020

Product conforms and of quality. Good customer relationship, I was informed after the order that the product would be available a month later, with the possibility of getting a refund. An email then informed me of the actual availability and then of the shipment. Serious seller.

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Louis Et Aurélien C.

Rating: 3 out of 5

Published on 01/09/2020 à 08h21 following a purchase from 01/04/2020

Hello, So for the information, super happy, however the delay with COVID was too long... We received the package but it was open and the springs, bolts... were in another box and during assembly, the bolts were missing. We wrote to you to report the damages and losses but to this day we still have not received a response from you.

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Response from France Trampoline Published on 05/04/2020

Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with the condition of your package upon delivery. In order for us to open a warranty file and resend you the missing items, could you please send us some photos of the encountered problem to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team

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Olivier W.

Rating: 2 out of 5

Published on 31/08/2020 à 17h43 following a purchase from 15/06/2020

I couldn't order the right net for my trampoline and FT didn't help me at this stage so I kept this net that I adapted.

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Response from France Trampoline Published on 18/06/2020

Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your safety net. In order for us to assist you with the installation or replacement of your net, could you please send us some photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.

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Isabelle S.

Rating: 4 out of 5

Published on 31/08/2020 à 17h36 following a purchase from 20/07/2020

Very easy to assemble and the kids love to play on it! We are on our second one, the Velcro didn't hold after about 1.5 years of use.

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Bernard R.

Rating: 5 out of 5

Published on 30/08/2020 à 19h31 following a purchase from 20/07/2020

The advisor was very attentive. Ordered on Monday morning, normally 5 to 6 days for delivery and I was leaving at the end of the week... your advisor told me: "send me an urgent message with your order" and I received the package the next day!! Thank you for your responsiveness and the professionalism of your advisors. I can only recommend this site.

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Veronique C.

Rating: 5 out of 5

Published on 30/08/2020 à 16h26 following a purchase from 20/07/2020

Excellent. The person I spoke to on the phone was attentive and very responsive to meet my request.

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Camping Pont Lauguere M.

Rating: 5 out of 5

Published on 30/08/2020 à 14h15 following a purchase from 09/06/2020

Listening staff, available for advice. Quick management of the order and its shipment. Packages always very well prepared.

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Daniel A.

Rating: 5 out of 5

Published on 30/08/2020 à 14h14 following a purchase from 04/05/2020

Competence, welcome, efficiency.

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Emilie B.

Rating: 5 out of 5

Published on 30/08/2020 à 10h28 following a purchase from 31/05/2020

Very good trampoline. A bit long delay, maybe due to COVID. Delivery service in our area is terrible. Impossible to reach them to schedule a delivery, I had to go there myself. Finally, now it is set up and the kids are enjoying it. I recommend France Trampoline without any problem.

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Dominique B.

Rating: 5 out of 5

Published on 30/08/2020 à 09h24 following a purchase from 06/07/2020

I had no issues.

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Celine D.

Rating: 5 out of 5

Published on 30/08/2020 à 08h37 following a purchase from 22/05/2020

very good, nothing to complain about.

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Amandine B.

Rating: 5 out of 5

Published on 30/08/2020 à 08h13 following a purchase from 20/07/2020

Top quality trampoline, nothing to do with a ***! A slight defect on the net, one email and 2 days later I had a new one.

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Nicolas D.

Rating: 5 out of 5

Published on 29/08/2020 à 21h21 following a purchase from 14/07/2020

Very good

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Sabine B.

Rating: 5 out of 5

Published on 29/08/2020 à 08h33 following a purchase from 16/07/2020

very good material

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Delphine M.

Rating: 3 out of 5

Published on 28/08/2020 à 21h21 following a purchase from 17/05/2020

Late delivery in advance and delayed without warning, new information received only after complaint

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Response from France Trampoline Published on 19/05/2020

Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team