Customer reviews of France Trampoline

9,4 /10

Based on 22 175 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

All reviews

Valentine C.

Published on 26/07/2020 à 11h14 following a purchase from 01/06/2020

Always as good. Advice for the purchase. Informed of the delay. Respect for the delivery time impeccable.

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Gesa F.

Published on 26/07/2020 à 10h40 following a purchase from 15/06/2020

Really super fast shipping, inexpensive, good product but high shipping costs.

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Aude P.

Published on 26/07/2020 à 10h26 following a purchase from 24/05/2020

Product delivered on time. In every way compliant with the order. It's perfect. Thank you.

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Florence C.

Published on 26/07/2020 à 10h26 following a purchase from 31/05/2020

Very good quality.

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Christophe B.

Published on 26/07/2020 à 09h51 following a purchase from 11/05/2020

Hello, apart from the delays (COVID...) everything is perfect, very good quality, our teenagers are delighted.

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Eric D.

Published on 25/07/2020 à 14h11 following a purchase from 22/05/2020

In accordance with what was said for delivery and payment methods, the trampoline is of very good quality. Very satisfied. I recommend this site.

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Hazar M.

Published on 24/07/2020 à 20h29 following a purchase from 07/06/2020

correct product, respect of commitments, our full satisfaction to recommend

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Silvana G.

Published on 24/07/2020 à 18h41 following a purchase from 08/06/2020

The manual is not clear enough, fortunately, videos are posted on the internet.

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Alain D.

Published on 23/07/2020 à 18h58 following a purchase from 10/04/2020

very good and attentive

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Thierry G.

Published on 23/07/2020 à 17h49 following a purchase from 01/06/2020

Very good quality

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Stephanie R.

Published on 23/07/2020 à 17h36 following a purchase from 16/04/2020

Delay due to coronavirus: ok. Shipment announced but never confirmed.... Announcement of the hypothetical loss of the package following our request long after the scheduled delivery date... Refund proposed and ultimately not made... Re-request from us for the refund... All this is a lot for us. At the same time, we received quantities of items ordered from other suppliers without any issues. All this seems not very professional to us.

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Response from France Trampoline Published on 16/04/2020

Hello, and first of all thank you for taking the time to leave us a comment. We are indeed sorry for the delivery circumstances of your order: delays in late restocking due to the health crisis, then unfortunately a lost package during delivery. These exceptional situations happen very rarely and we are sincerely sorry for the inconveniences you have suffered. According to our information, however, you were refunded on July 10th, can you confirm this? We remain at your disposal for any questions or additional information. The France Trampoline team

Patrick D.

Published on 23/07/2020 à 15h48 following a purchase from 12/06/2020

Product perfect, compliant, fast shipping and well-packaged parcel.

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Pauline C.

Published on 23/07/2020 à 11h50 following a purchase from 16/05/2020

Good service, quick response from customer service. The assembly instructions are not very clear even though it is quite easy to assemble, but small post scripts on assembly tips would be appreciated. Ex: the direction to thread the net with the rods..etc but the trampoline is of very good quality and for the whole family! The kids aged 17, 5, and 12 are making big jumps!!

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Cornelia W.

Published on 23/07/2020 à 11h37 following a purchase from 27/05/2020

It was a good decision. The quality is very good, the assembly was very easy and the fun is limitless. Thank you, I will definitely recommend it further.

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Sylvie D.

Published on 23/07/2020 à 09h33 following a purchase from 04/05/2020

It was very good

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Annick M.

Published on 22/07/2020 à 21h34 following a purchase from 14/05/2020

The model provided is not identical to the original, but fits perfectly.

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Claire S.

Published on 22/07/2020 à 19h45 following a purchase from 10/06/2020

Super quality trampoline. The kids are thrilled and enjoying it to the fullest. Thanks again for sending the metal attachments to replace the broken plastic ones. Very responsive customer service! I recommend trampoline France to those around me. Well done.

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Bernard F.

Published on 22/07/2020 à 17h32 following a purchase from 10/06/2020

Very good customer service. THANK YOU

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Pull J.

Published on 22/07/2020 à 15h36 following a purchase from 23/04/2020

Delivery time too long

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Bernard B.

Published on 22/07/2020 à 15h20 following a purchase from 12/05/2020

An excellent welcome and thoughtful advice by phone. Scheduled delivery dates respected. Parts received conforming to the order.

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Catherine P.

Published on 22/07/2020 à 12h22 following a purchase from 15/05/2020

Excellent contact, top efficiency!

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Noel L.

Published on 22/07/2020 à 08h43 following a purchase from 07/05/2020

No problem with the provider. Excellent quality product. Our grandchildren appreciate it a lot. Small downside, the person we spoke to on the phone for the delivery day was not very friendly. A smile can be heard over the phone.

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Dominique M.

Published on 21/07/2020 à 21h29 following a purchase from 09/06/2020

Fast delivery. Product as described

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Bettina S.

Published on 21/07/2020 à 19h41 following a purchase from 08/04/2020

Fits great!

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Thorsten M.

Published on 21/07/2020 à 18h56 following a purchase from 11/04/2020

Delivery time was very long, but this was pointed out when ordering. The goods are absolutely recommended. Thank you!

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Stephanie D.

Published on 21/07/2020 à 18h25 following a purchase from 06/06/2020

Delivery to Belgium very serious and fast. Material seems to be of good quality.

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Anja R.

Published on 21/07/2020 à 16h51 following a purchase from 30/05/2020

Super quality and easy to assemble, price justified.

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Jean Pierre F.

Published on 21/07/2020 à 15h19 following a purchase from 10/06/2020

Very good product, delivery respected, we can only recommend this company

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Salomé M.

Published on 21/07/2020 à 13h38 following a purchase from 10/06/2020

My order arrived faster than expected, everything was there and in good condition. Nothing to say.

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Thierry W.

Published on 21/07/2020 à 11h17 following a purchase from 30/04/2020

Long time but due to COVID-19. The order was well respected. Trustworthy person, very good.

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Christian R.

Published on 21/07/2020 à 10h20 following a purchase from 23/05/2020

Super quality, quick advice

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Vladimiro S.

Published on 21/07/2020 à 10h13 following a purchase from 07/05/2020

Excellent

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Rudolf S.

Published on 21/07/2020 à 08h31 following a purchase from 06/05/2020

The procurement of the replacement part 'jumping mat' for my more than 20-year-old trampoline worked flawlessly through trampoline technology and was cost-effective. The specified delivery times were exact and the delivery was to our utmost satisfaction.

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Will N.

Published on 21/07/2020 à 08h29 following a purchase from 28/04/2020

Good product overall...4 stars because one seam slightly off the fabric...Informed so that the quality is perfect...

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Elodie G.

Published on 20/07/2020 à 18h36 following a purchase from 09/04/2020

My 14-year-old son can perform his multiple acrobatics despite his small size. The mat is truly of professional quality. Nothing to compare with our first trampoline purchases.

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Anthony B.

Published on 20/07/2020 à 18h14 following a purchase from 12/04/2020

Rectangular sports trampoline purchased to replace a trampoline of another brand (circular) at the end of its life. Nothing to report for the delivery service. Careful packaging. Easy assembly. A product of very good quality (much better than the previous one) with good finishes. Very good jumping performance. Better than the previous one even though it is smaller. The teenage gymnasts are delighted. I recommend this product.

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Thierry M.

Published on 20/07/2020 à 15h23 following a purchase from 18/05/2020

Perfect...

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Cedric C.

Published on 20/07/2020 à 14h53 following a purchase from 10/05/2020

Ease of ordering, respect for deadlines.

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François C.

Published on 20/07/2020 à 12h55 following a purchase from 21/05/2020

very good telephone reception, good advice and quality product

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Olivier B.

Published on 20/07/2020 à 12h19 following a purchase from 23/05/2020

I had to report a size error on the product. Then, product well received and installed. Now to test the durability of the seams of the jumping mat.

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