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F
Rating: 5 out of 5
Clear and precise site. What is good is that all the details were included (size, number of eyelets, length of springs).
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 175 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
All reviews
A
Rating: 5 out of 5
Very good.
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L
Rating: 5 out of 5
Ultra-fast delivery. Material conforms to my expectations. Thank you!
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A
Rating: 4 out of 5
Nothing to report.
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C
Rating: 5 out of 5
It was more than perfect! On the phone, a gentleman explained to me that the item I wanted was out of stock for the moment but in fact I received my package 3 or 4 days later!
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M
Rating: 5 out of 5
Product perfectly adapted to my request thanks to a well-written technical sheet. Fast delivery.
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J
Rating: 5 out of 5
Conforms to expectations. Works very well.
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K
Rating: 5 out of 5
Very good listening and responsive.
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S
Rating: 5 out of 5
The original delivery contained a faulty part. This circumstance was managed very reliably, generously, and to our satisfaction.
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E
Rating: 4 out of 5
Very fast and serious, I am delighted with this company and I recommend it.
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F
Rating: 5 out of 5
I recommend France trampoline, they are just great. Top-notch after-sales service.
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A
Rating: 5 out of 5
Top-notch both for product quality and after-sales service. I recommend it +++
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D
Rating: 4 out of 5
****
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M
Rating: 5 out of 5
Order ok
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A
Rating: 4 out of 5
Overall good quality and good customer follow-up. However, the small plastic parts of the trampoline are fragile. I had a problem with a part of the ladder and now with the tensioners under the trampoline. It's a shame because we bought French to avoid this kind of inconvenience.
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M
Rating: 4 out of 5
Ordering was easy, despite the announcement of a waiting time, it still went relatively quickly. I had chosen purchase on account, which wasted time because the amount had to arrive first. Otherwise very satisfied and our trampoline roof serves its purpose perfectly.
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A
Rating: 4 out of 5
A few small issues related to the carrier but quickly resolved thanks to a customer service that is easily reachable and responsive. Thank you.
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S
Rating: 4 out of 5
As I ordered without being at home, I relied on the information present on the site, however, the size of your springs has changed for the Ovalie and I ended up with springs that were too short... exchange made without any problem, long delays to my taste but for a health crisis period, probably normal.
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A
Rating: 3 out of 5
Delivery time too long.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays that do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
M
Rating: 5 out of 5
Goods conform to the order. Well guided during my order.
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M
Rating: 5 out of 5
Quality products, competent staff
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T
Rating: 5 out of 5
Very good at all levels
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M
Rating: 5 out of 5
Great site with good quality products. I just bought some small accessories to restore my trampoline. They have a very good customer service as they offered me some products that I needed to replace. Highly recommended.
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E
Rating: 3 out of 5
We went to your office for an order, a delay is expected due to lack of stock, we are waiting!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we are indeed experiencing unusually large delivery delays, which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team
M
Rating: 5 out of 5
Fast shipping and conforms to our expectations. Quality product.
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J
Rating: 4 out of 5
delivery quite fast during the COVID period. Impossible to reach you by phone but that is normal given the period. This led to an error on my part regarding the order. Didn't have time to make a return because too many professional activities. Otherwise, the quality of the products is there.
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N
Rating: 5 out of 5
Delivery always conforms, deadline respected, quality of products
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C
Rating: 4 out of 5
Trustworthy site, serious, well-packaged and fast shipping
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S
Rating: 4 out of 5
Good service satisfied, except regarding the delay (a bit long)
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I
Rating: 5 out of 5
The products are of quality, and it's very convenient to be able to order parts individually.
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M
Rating: 2 out of 5
No reading of the messages sent, so no response. On the phone, when they say they will call me back, it's not true.... even after several reminders.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis, which we had to handle with a reduced team for the same reasons. Our response speed to calls and emails received has indeed been a bit extended over the last few weeks, we apologize for that. We remain at your disposal for any further information. The France Trampoline team
Y
Rating: 5 out of 5
Very good product
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E
Rating: 5 out of 5
Excellent product easy to assemble even though the instructions in Italian were missing.
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M
Rating: 5 out of 5
Purchase advice via email, fast order and delivery, quality product as usual.
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Y
Rating: 4 out of 5
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L
Rating: 4 out of 5
Everything went well
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P
Rating: 5 out of 5
fast, efficient,
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J
Rating: 4 out of 5
Product conforms; very good quality fiberglass. Only the delivery time was too long but it is true that the period was heavily disrupted
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D
Rating: 4 out of 5
Trampoline net OK in all its forms but the time to receive it was endless surely due to COVID
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S
Rating: 4 out of 5
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