English 
Français 
Español 
Italiano 
Deutsch 
C
Rating: 5 out of 5
Order compliant
Translated reviews
Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 229 published reviews
Summary of reviews
France Trampoline receives consistently positive feedback across product quality, delivery, and customer service. Customers highlight sturdy, well-made items such as trampolines, covers, mats, and nets, with many noting that parts fit as described and the materials feel durable and safe. Fast and reliable shipping is repeatedly praised, with on-time arrivals, careful packaging, and responsive after-sales support that helps with assembly, replacements, and guidance on product choices. The overall experience is described as efficient, trustworthy, and satisfying, with several mentions of clear instructions, accurate descriptions, and helpful, attentive staff.
All reviews
A
Rating: 5 out of 5
Compliant and fast
Translated reviews
J
Rating: 5 out of 5
It is a serious company that meets deliveries and cares about everything. Without a doubt, very competent.
Translated reviews
Response from France Trampoline
Thank you very much for your feedback, Jose.
We are very glad to know that you appreciate our seriousness and our commitment to deliveries and customer service. Comments like yours motivate us to continue providing the best possible service.
The France Trampoline team
We are very glad to know that you appreciate our seriousness and our commitment to deliveries and customer service. Comments like yours motivate us to continue providing the best possible service.
The France Trampoline team
C
Rating: 5 out of 5
Package received the day after the order!! Well done
Translated reviews
F
Rating: 5 out of 5
Trampoline delivered quickly Relatively simple assembly, clear instructions Very good quality
Translated reviews
M
Rating: 5 out of 5
VERY GOOD FAST DELIVERY
Translated reviews
G
Rating: 5 out of 5
Very good purchase. Of very good quality and delivered quickly. Thank you
Translated reviews
E
Rating: 5 out of 5
The hammock is perfect for our needs.
Translated reviews
O
Rating: 5 out of 5
I received the order well and was able to install it. I have a question, what are the 4 small elastics with a ball for? Thank you for clarifying, best regards
Translated reviews
Response from France Trampoline
Thank you for your feedback. The elastics with balls are used to secure the cushion to the frame of your trampoline. Just pass them through the eyelets of your cushion using a pin provided with the cushion.
E
Rating: 5 out of 5
Purchase made quickly. Responsive and efficient contact person. I recommend.
Translated reviews
G
Rating: 5 out of 5
Everything worked well
Translated reviews
C
Rating: 5 out of 5
Very good
Translated reviews
M
Rating: 5 out of 5
Fast and serious. Good quality material. I recommend.
Translated reviews
H
Rating: 5 out of 5
Nothing to complain about. Fast and compliant delivery.
Translated reviews
D
Rating: 5 out of 5
I appreciated being delivered very quickly.
Translated reviews
M
Rating: 5 out of 5
Super fast shipping and well packaged
Translated reviews
R
Rating: 1 out of 5
The jumping canvas has defects
Translated reviews
Response from France Trampoline
Hello,
Thank you for your feedback. We have taken your photos into account and have sent you a replacement canvas under warranty.
We apologize for the inconvenience caused.
Thank you for your feedback. We have taken your photos into account and have sent you a replacement canvas under warranty.
We apologize for the inconvenience caused.
V
Rating: 5 out of 5
Very good price and exeptional customer suport.The assembly is very hard it took me about 4 hours with 4 people.
Response from France Trampoline
Hello Vlad,
Thank you for your detailed feedback!
We’re glad you appreciated our pricing and customer support. We also take note of your comment regarding the assembly and understand it can be challenging. Please don’t hesitate to contact us if you need any assistance or advice.
The France Trampoline Team
Thank you for your detailed feedback!
We’re glad you appreciated our pricing and customer support. We also take note of your comment regarding the assembly and understand it can be challenging. Please don’t hesitate to contact us if you need any assistance or advice.
The France Trampoline Team
S
Rating: 5 out of 5
Super fast delivery! I recommend
Translated reviews
H
Rating: 5 out of 5
Super professional and responsive. Following the storm, the straps on my trampoline gave way. Damage limited to one tube of the perimeter. Customer service identified my trampoline from 2012. Delivery the next day. Trampoline repaired immediately.
Translated reviews
H
Rating: 5 out of 5
Delivery on the scheduled date, package well packed
Translated reviews
T
Rating: 5 out of 5
as described ;)
Translated reviews
L
Rating: 5 out of 5
Very good - just a little lack of communication on the exact delivery slot.
Translated reviews
D
Rating: 5 out of 5
Good product
Translated reviews
A
Rating: 5 out of 5
Very good Very fast delivery
Translated reviews
C
Rating: 5 out of 5
Easy order, very fast delivery
Translated reviews
F
Rating: 5 out of 5
Perfect
Translated reviews
E
Rating: 5 out of 5
Good advice, great responsiveness and very fast delivery. Thank you! As for the trampoline, not installed yet.
Translated reviews
A
Rating: 2 out of 5
there is a lack of instruction to tighten the cable
Translated reviews
Response from France Trampoline
Hello,
Thank you for taking the time to share your feedback regarding the 45 m zip line.
We are sincerely sorry if the installation manual was not clear enough. Your feedback is important to us and helps us improve our products and support.
To date, we have not received any other comments on this specific point, but we take your experience very seriously. The manual normally details the different steps for installing the cable, and explanatory videos are also available on our product sheets to assist with the assembly.
We remain at your disposal and thank you again for your contribution to our continuous improvement process.
Best regards, The France Trampoline team.
Thank you for taking the time to share your feedback regarding the 45 m zip line.
We are sincerely sorry if the installation manual was not clear enough. Your feedback is important to us and helps us improve our products and support.
To date, we have not received any other comments on this specific point, but we take your experience very seriously. The manual normally details the different steps for installing the cable, and explanatory videos are also available on our product sheets to assist with the assembly.
We remain at your disposal and thank you again for your contribution to our continuous improvement process.
Best regards, The France Trampoline team.
M
Rating: 5 out of 5
Very fast delivery and product compliant with the description
Translated reviews
M
Rating: 5 out of 5
Package arrived earlier than expected and in good condition.
Translated reviews
M
Rating: 5 out of 5
Very good Good site ergonomics
Translated reviews
E
Rating: 5 out of 5
The order was placed by phone. Friendly, pleasant and good advice staff. The only "hic" is not the responsibility of France Trampoline but of the carrier DPD who never contacted me and left the packages in front of my gate in my absence. Fortunately, I wasn't away for the weekend. I expressed my "surprise" to them.
Translated reviews
A
Rating: 5 out of 5
Very happy. The package arrived very quickly and the zip line is great.
Translated reviews
K
Rating: 4 out of 5
These are not exactly the same springs as the original ones but they are the correct size to replace the broken ones.
Translated reviews
B
Rating: 5 out of 5
Very good
Translated reviews
J
Rating: 5 out of 5
Great accessories for trampoline
Translated reviews
M
Rating: 5 out of 5
Very good quality and fast delivery
Translated reviews
J
Rating: 3 out of 5
Delivery time of 2 to 5 days not respected. The trampoline did not arrive in time for our child's birthday. The delivery took 10 days.
Translated reviews
Response from France Trampoline
Dear Sir or Madam,
We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team
We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team
A
Rating: 1 out of 5
After a month, I am still waiting for my order and customer service is poor and slow
Translated reviews
Response from France Trampoline
Sir, we apologize if your experience with our customer service has not met your expectations. Indeed, your package has been mishandled by the carrier and was delivered to the store later than the shipping date. However, after reviewing our email exchanges, we have tried to resolve the issue as quickly as possible while keeping in touch with you. The carrier is not always responsive, so we cannot relay the information as quickly as we would like. We sincerely apologize for that.