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C
Rating: 5 out of 5
I ordered a protective net for the trampoline to replace the old one that had torn along the zipper even though winter has come.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
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X
Rating: 4 out of 5
good
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S
Rating: 5 out of 5
Delivery time respected and the service well done
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J
Rating: 4 out of 5
Fast delivery and very clean and solid packaging.
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J
Rating: 3 out of 5
Fast and efficient but in case of issues, much less understanding. I ordered the wrong item so that is my fault but the return is unfortunately too cumbersome...
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Response from France Trampoline
Sir, we have taken your message into account; however, our terms and conditions clearly state that a return is at your expense in the case of an order withdrawal. Our product sheets are well detailed, and in case of doubt, we are available by phone or email all year round to assist you. The France Trampoline team.
Y
Rating: 3 out of 5
The set of elastics ordered was intended to replace those that broke quite quickly after the first season of use. This accessory could be more resistant, reflecting the very good quality of the trampoline otherwise. The price is also high - around *** per elastic. Otherwise, fast delivery.
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B
Rating: 5 out of 5
Communication via WhatsApp worked excellently, so I could order the right spare parts. Fast delivery, everything went perfectly
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R
Rating: 5 out of 5
Product compliant and of good quality. Fast delivery
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H
Rating: 5 out of 5
Very good trampoline, sturdy and well thought out. The only small downside is that the instructions could be clearer.
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C
Rating: 5 out of 5
Simply perfect
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B
Rating: 5 out of 5
Very fast and very satisfactory delivery
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R
Rating: 5 out of 5
Top advice and everything went smoothly and perfectly!
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G
Rating: 4 out of 5
Good phone contact and the delivery issue was quickly resolved.
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P
Rating: 5 out of 5
This is the second time I order from France trampoline and I am very satisfied with the ordered product and the quality of the delivery. Thank you
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B
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
No particular comments. Everything went well: the delivery and installation of the climbing dome.
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E
Rating: 5 out of 5
Great seller. He contacted me to ensure he was sending the right item
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F
Rating: 5 out of 5
I called the phone service to replace the net of our trampoline. My contact person checked that the net existed and suggested I get new poles at the same time. She then prepared a basket that I only had to validate.
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N
Rating: 5 out of 5
Satisfactory
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E
Rating: 5 out of 5
Quality very good, expectations fully met
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R
Rating: 5 out of 5
Completely satisfied
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L
Rating: 5 out of 5
Fast and careful shipping, item perfectly compliant, everything is perfect!
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C
Rating: 1 out of 5
Order placed on April 23, no news by May 13. Customer service does not respond.
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Response from France Trampoline
Hello, We apologize for the issue encountered with the carrier. To clarify the situation: You made a first request for tracking your package to customer service on May 6, which is 13 days after your order, and a response was indeed provided to you. According to current procedures, the carrier has a period of 7 working days to conduct their investigations after the opening of the dispute on May 6. We are currently awaiting their response and have followed up with their service. Regarding your message from May 12 at 10 am, our team responded to you the very next day, May 13 at 11 am. Our response times are 24 to 48 working hours, which we strictly adhere to. Your review was submitted only 6 hours after sending your email on 12/05/25 at 10 am. We understand your frustration, but please be assured that our team is actively following your case to ensure a solution is provided as soon as possible. Best regards,
V
Rating: 5 out of 5
I needed accessories for my trampoline because some parts were worn out. It was extremely easy to find the right parts. A small weak point, the delivery that did not happen as planned for the second order, but that is related to human laziness!
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K
Rating: 5 out of 5
Fast delivery, product matches the description and expectations, very satisfied with the entire process as well as the product!
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O
Rating: 5 out of 5
Fast delivery, good material, exactly what I wanted.
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Z
Rating: 5 out of 5
Except for a small delay for which you had to give me your excuse, everything is going well.
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K
Rating: 5 out of 5
All ordered parts are of very high quality. After the order, I was regularly informed about the order and shipping status - much more detailed than with large online retailers.
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J
Rating: 5 out of 5
Superb product.
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S
Rating: 5 out of 5
Fast delivery and very good quality
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S
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Very good quality trampoline. The bounce is really superior to other brands. The assembly instructions are clear. I do not regret my purchase.
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V
Rating: 5 out of 5
Excellent product, I recommend.
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S
Rating: 5 out of 5
Spare parts that allowed us to repair our trampoline. Thank you
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P
Rating: 5 out of 5
Product completely conforms, well packaged and easy to assemble (02)
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D
Rating: 5 out of 5
We bought a trampoline in 2016 we had to change the net this year 2025, impeccable quality trampoline. And this year we acquired a climbing dome with a cabin the children are delighted and the quality is always present. Top team and perfect customer service keep it up.
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P
Rating: 5 out of 5
Very serious
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C
Rating: 4 out of 5
Delivery times a bit long (1 month) but return following a phone call very quick and effective
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C
Rating: 4 out of 5
All good
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M
Rating: 5 out of 5
There was a delay in delivery because the ordered product was out of stock and the announced deadline was postponed by 2 weeks Otherwise everything went well
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