The reviews highlight consistently fast and reliable delivery, with multiple mentions of quick shipping, on-time arrival, and orders arriving as described. Customers praise the product range and clear descriptions, noting a wide selection, thorough packaging, and accurate matching of products to descriptions. Service quality is repeatedly emphasized, including responsive customer support, prompt issue resolution, and the convenience of promotions and good value for money. Overall, shoppers express strong satisfaction with the ordering experience, delivery speed, and dependable product quality.
All reviews
J
James J.
Rating: 5 out of 5
Fast, smooth delivery
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
S
Sophie P.
Rating: 5 out of 5
on-time delivery, a wide range of products sold, not just meals, and competition from those who see themselves as leaders in the outdoor market!!! the only downside is the relatively long lead time for restocking certain brands of freeze-dried meals.
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :) Concerning restocking, some manufacturers have extended their production and delivery times. Don't hesitate to sign up for availability alerts or contact us to be notified of new arrivals or to discover alternatives. We wish you an excellent day. The Lyo Team
L
Lucas R.
Rating: 5 out of 5
Very clear website Easy ordering Fast delivery Everything's OK
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
J
Jean D.
Rating: 5 out of 5
Just perfect!
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
L
Lucas R.
Rating: 5 out of 5
Second order on the site, always top! Although the colissimo tracking was missed by the post office... In the end, the parcel was delivered to the relay point on time. After 1 call to find out where things stood, a person answered without waiting. Very understanding person, who gave me answers within 10 minutes of our telephone conversation. Parcel in good condition, clean packaging, with stuffing to prevent deterioration. Perfect user experience
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for this comprehensive review :)
H
Hugo R.
Rating: 3 out of 5
All products are noted as being in stock. No news for a week, only to receive a message saying that one of the products was out of stock and asking if I'd agree to an exchange. In short, not very responsive customer service overall, but if you're not in a hurry, it's OK.
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Response from Freezedried & Co
Thank you for your feedback and sorry about this incident. We did indeed have a stock error, you could order the reference but it was out of stock. My colleagues made the necessary arrangements. We thank you for your understanding and wish you a pleasant trek. The Lyo team
J
Jean B.
Rating: 5 out of 5
Products available and fast shipping.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
J
Julie D.
Rating: 2 out of 5
The vacuum-packed survival rations arrived pierced, so they won't keep well. Better packaging would be much appreciated! Fast delivery though.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry to hear about this incident. Could you please tell us which part number is damaged? If possible, could you send us a photo so that we can understand the incident. My colleagues will then be able to get back to you with a solution. e-mail address team(at)lyophilise.com. The Lyo team
N
Nicolas T.
Rating: 5 out of 5
third party order impossible to comment
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Response from Freezedried & Co
Thanks anyway for your opinion :) The Lyo team
L
Lucia G.
Rating: 4 out of 5
Fast shipping.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
J
Jean P.
Rating: 5 out of 5
As I had no news of my order 3 days after placing it, I contacted customer service who told me that one of the items was missing to finalize the shipment. I was immediately offered to choose a replacement dish, making it clear that the difference in price would be charged to them. The shipping method was also changed at no extra cost to make up for the delay, and I received my parcel the next day with a free cereal bar. What more could you ask for!
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
N
Nicolas M.
Rating: 5 out of 5
Quality and speed of order processing.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
L
Laurent R.
Rating: 5 out of 5
Quick delivery, packaging ok Product conforms
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
H
Hugo M.
Rating: 5 out of 5
Fast and compliant
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
L
Laurent T.
Rating: 4 out of 5
The products ordered were as requested and the flavour was delicious! On the other hand, the delivery time of 24 to 48 hours was not respected by the delivery service. Fortunately, we received the products one day before our Trek departure.
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Response from Freezedried & Co
Thank you for your feedback and understanding. We're delighted that you were able to trek in good conditions and that we were able to fit into your backpack :) The Lyo team
G
Guillaume R.
Rating: 4 out of 5
Nothing to say about the site, just that chronopost delivered to a relay point (which closed early), without going through the address given for delivery. When you want your lyophys before you go on vacation, it's annoying (allow 1 week for it to arrive).
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Response from Freezedried & Co
Thank you for your feedback, and I'm sorry about this delivery incident. Did it affect your vacation? Can you contact us via the contact form? Have a nice day. The Lyo Team
S
Sofia L.
Rating: 5 out of 5
I've been buying from Lyophilise & Co for several years. Mainly freeze-dried meals for my bivouacs. I appreciate the wide variety of choices, the speed of shipment, and the fact that they help me discover new products.
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Response from Freezedried & Co
Thank you for this review, we are happy to slip into your backpack during your hikes :) Thank you for your trust and loyalty! The Lyophilise & Co team
M
Manon B.
Rating: 5 out of 5
following a purchase from 27/03/2022
Excellent products and fast delivery.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
K
Karim B.
Rating: 5 out of 5
Wide choice of food products. Order preparation and delivery times were top-notch, despite the complex logistics and stock management at the moment. Thanks again to the whole team.
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Response from Freezedried & Co
Thank you for your understanding! We are touched by your comment :) We wish you an excellent day and many wonderful adventures! The Lyo Team
H
Hugo R.
Rating: 5 out of 5
The speed with which the order is processed and the parcel received.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
H
Hugo R.
Rating: 5 out of 5
5 meals ordered, very satisfied
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
C
Comprador Verificado
Rating: 5 out of 5
a bit too spicy for my taste the shipping is no problem, although it is not very fast.
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Response from Freezedried & Co
Thank you for your opinion. Your order was placed on Friday afternoon. Our carriers do not pick up on weekends, so your package left immediately on Monday to be delivered on Sunday. Thank you for your understanding dolça. The Lio Team
C
Camille D.
Rating: 5 out of 5
As always, on-time delivery in packaging that protects the products well, in short, a superb team.
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Response from Freezedried & Co
Thank you for your trust, loyalty and for this review ????? :) The Lyo team
N
Nicolas B.
Rating: 5 out of 5
CLEAR
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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