English 
H
Rating: 5 out of 5
The order arrived quickly and well packaged, I recommend.
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
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M
Rating: 5 out of 5
Good products, fast delivery
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C
Rating: 5 out of 5
Reliable site, good products at good prices, fast delivery
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E
Rating: 5 out of 5
Excellent product and excellent sales service. Very good site
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C
Rating: 3 out of 5
I am disappointed because I had ordered a civilian ration with an expiration date until February 2029, I received a ration with a date of 2027, we exchanged 2 emails with customer service, then no more news for the exchange of my ration with another that goes until 2029. Too bad
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Response from Freezedried & Co
Hello,
We sincerely apologize for this experience. During our exchanges, our customer service was unfortunately unavailable for a few days due to health reasons, which explains the lack of response you noticed. We apologize for this.
Since then, the situation has been corrected and the expiration date of the concerned ration has been modified according to your request.
We thank you for your patience and remain at your disposal for any questions or additional needs.
Best regards,
The Lyophilise & Co team
We sincerely apologize for this experience. During our exchanges, our customer service was unfortunately unavailable for a few days due to health reasons, which explains the lack of response you noticed. We apologize for this.
Since then, the situation has been corrected and the expiration date of the concerned ration has been modified according to your request.
We thank you for your patience and remain at your disposal for any questions or additional needs.
Best regards,
The Lyophilise & Co team
J
Rating: 5 out of 5
The items look good, the final opinion will remain after tasting…
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L
Rating: 3 out of 5
I did not receive it on time I wish to return it
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Response from Freezedried & Co
Hello,
Your order was placed on Friday and shipped the following Monday. The initially selected pickup point was unavailable at the time of delivery, so the carrier had to redirect the package, which unfortunately extended the delays, independently of our will.
If the product is no longer useful to you, you can of course return it to us. Just contact us and we will guide you on the procedure to follow.
We remain at your disposal.
Best regards,
The Lyophilise & Co team
Your order was placed on Friday and shipped the following Monday. The initially selected pickup point was unavailable at the time of delivery, so the carrier had to redirect the package, which unfortunately extended the delays, independently of our will.
If the product is no longer useful to you, you can of course return it to us. Just contact us and we will guide you on the procedure to follow.
We remain at your disposal.
Best regards,
The Lyophilise & Co team
J
Rating: 5 out of 5
Everything perfect.
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A
Rating: 5 out of 5
Fast and careful shipping, good follow-up
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A
Rating: 5 out of 5
Very good experience. Fast shipping and compliant order, with quality items. Thank you!
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M
Rating: 5 out of 5
Yes, I am very satisfied, everything went very well, receipt of the package and order complete and without damage, items well wrapped and clean. Thank you
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T
Rating: 5 out of 5
Fast delivery. Large assortment.
T
Rating: 2 out of 5
First order of 10 items to test before a larger order, delivery requested at a relay point 2 minutes on foot from my home. Result: 3 missing items, and a package delivered 30 minutes in transit... Contacts with customer service are cordial, but almost 1 week after my complaint I still do not have a clear answer on what will happen. I will change my rating according to the delay and the quality of the customer service response, but for now not very positive about this first purchase.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
C
Rating: 5 out of 5
Excellent service: ease of purchase and top delivery! I recommend.
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J
Rating: 5 out of 5
Fast and formal with the shipping. I will buy again without a doubt.
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C
Rating: 3 out of 5
a very good product unfortunately the product was damaged and also the product has taken air knowing that this type of product should not be exposed to air for its preservation under cellophane under blister thank you best regards I would like to have a refund
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Response from Freezedried & Co
Hello,
Thank you for your feedback. We confirm that the refund has been processed.
We sincerely apologize for this issue, which is quite exceptional. Our products are normally packaged under blister to ensure optimal preservation, and we pay particular attention to this point when preparing orders.
Despite this, an incident may unfortunately occur in isolation, and we are taking the necessary steps to prevent this from happening again.
We thank you for your understanding and remain at your disposal if needed.
Best regards,
Thank you for your feedback. We confirm that the refund has been processed.
We sincerely apologize for this issue, which is quite exceptional. Our products are normally packaged under blister to ensure optimal preservation, and we pay particular attention to this point when preparing orders.
Despite this, an incident may unfortunately occur in isolation, and we are taking the necessary steps to prevent this from happening again.
We thank you for your understanding and remain at your disposal if needed.
Best regards,
H
Rating: 5 out of 5
Good service, variety of products.
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E
Rating: 5 out of 5
excellent availability of products, from various lines of interest. Impeccable service with fast and careful delivery
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T
Rating: 5 out of 5
Satisfied with my order
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D
Rating: 5 out of 5
Dispatched my item quickly, and received it. No complaints.
R
Rating: 5 out of 5
Very good, keep it up, thank you.
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C
Rating: 5 out of 5
The portions are very good and the utensils are amazing, everything perfect.
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T
Rating: 5 out of 5
Good shopping experience and satisfied with my product: the compressed wipes. I also bought the laundry sheets, the mini format is very practical, but you need to dry your hands well before taking the sheets to avoid ruining them all.
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D
Rating: 5 out of 5
Good products and great variety. Fast shipping.
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P
Rating: 5 out of 5
Everthing came very quickly and as described. Haven't tested it yet, but looks to be well made and durable.
V
Rating: 5 out of 5
Happy, with communication, delivery, packing, products.
L
Rating: 5 out of 5
Second order, everything went perfectly once again: from product selection to order receipt through the payment process.
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B
Rating: 5 out of 5
Great! Lots of choices, top products, and fast delivery. Nothing to complain about.
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A
Rating: 5 out of 5
Excellent, everything perfect.
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S
Rating: 5 out of 5
Very responsive for the standard exchange of freeze-dried bags that arrived torn after supporting photos! Thank you again
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D
Rating: 5 out of 5
I recommend
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M
Rating: 5 out of 5
Everything is correct, order received and in good condition.
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F
Rating: 5 out of 5
Top service
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L
Rating: 5 out of 5
Perfect, fast and it's super good
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V
Rating: 5 out of 5
Very satisfied
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S
Rating: 5 out of 5
Very happy with my purchase, received in a week.
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D
Rating: 5 out of 5
Fast delivery, good service.
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D
Rating: 5 out of 5
Nothing to complain about, it's okay.
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V
Rating: 5 out of 5
Fast
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A
Rating: 5 out of 5
Great! Given as a gift, which was very appreciated!
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