Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

All reviews

C
Christine D.
Rating: 5 out of 5
following a purchase from 07/08/2025
fast delivery and very well packaged
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Pascal V.
Rating: 1 out of 5
following a purchase from 06/08/2025
The day after my purchase, I found the same product (2022) in a supermarket in the Toulouse region for 11 euros a bottle. I am surprised and disappointed.....
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V
Vincent L.
Rating: 1 out of 5
following a purchase from 04/08/2025
Paid 3 times the wholesale price.
C
Christine T.
Rating: 5 out of 5
following a purchase from 04/08/2025
This is a gift that will be given on August 20. But we know the products I recommend
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Patrice J.
Rating: 5 out of 5
following a purchase from 02/08/2025
Nothing to report
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C
Carole G.
Rating: 5 out of 5
following a purchase from 02/08/2025
Very good wine, delivery without issues.
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D
Denis C.
Rating: 5 out of 5
following a purchase from 02/08/2025
My favorite winemaker 0
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A
Alexia C.
Rating: 5 out of 5
following a purchase from 01/08/2025
I am a big fan of your wine, with delivery everything is perfect!!
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R
Robert D.
Rating: 5 out of 5
following a purchase from 01/08/2025
I am always very satisfied with the excellent wines you offer. You could not send me the box of Vents et Garrigues which you are out of stock on and you refunded me, but you could have sent me an equivalent wine that I would have accepted.
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J
Jean-Rene R.
Rating: 5 out of 5
following a purchase from 31/07/2025
Nothing to report! Everything went very well, with diligence
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C
Claude G.
Rating: 1 out of 5
following a purchase from 24/07/2025
Package not received
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J
Jean-Michel R.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast clean
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G
Guillaume B.
Rating: 2 out of 5
following a purchase from 30/07/2025
I still haven't received my entire order!!! I'm missing 12 large blue bottles!!!
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E
Emilie D.
Rating: 5 out of 5
following a purchase from 28/07/2025
The clairette was excellent! I would like to order again but I deleted the promo code. Can you provide it to me? Thank you
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C
Claudia L.
Rating: 5 out of 5
following a purchase from 29/07/2025
Lovely wine, prompt delivery, excellent experience.
S
Stephane D.
Rating: 5 out of 5
following a purchase from 23/07/2025
Delivery ok, very good Rosé wine, satisfied
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F
Frank B.
Rating: 5 out of 5
following a purchase from 28/07/2025
Excellent wine selection - safe and fast delivery! Very good!
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G
Gael S.
Rating: 5 out of 5
following a purchase from 28/07/2025
Excellent product
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G
Gareth E.
Rating: 5 out of 5
following a purchase from 28/07/2025
All good so far . Arrived rapidly and in good order. Looking forward to enjoying some excellent wine. Regards Gareth
I
Isabelle W.
Rating: 5 out of 5
following a purchase from 28/07/2025
Fast and professional Thank you
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M
Michel L.
Rating: 1 out of 5
following a purchase from 28/07/2025
Received only 3 bottles out of 12,
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O
Olivier S.
Rating: 5 out of 5
following a purchase from 28/07/2025
Perfect
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L
Lance A.
Rating: 5 out of 5
following a purchase from 26/07/2025
Delivered with care and delivered to my home even i live in Luxembourg
M
Michel L.
Rating: 5 out of 5
following a purchase from 27/07/2025
Perfect delivery and products
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D
Daniel F.
Rating: 5 out of 5
following a purchase from 27/07/2025
Perfect package Fast delivery
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B
Benoit L.
Rating: 5 out of 5
following a purchase from 26/07/2025
perfect
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G
Gregoire B.
Rating: 5 out of 5
following a purchase from 26/07/2025
Super product very good and delivery times respected
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F
Fabien H.
Rating: 2 out of 5
following a purchase from 25/07/2025
The rosé is as always very good, but unfortunately the order did not arrive at my place and I had to pick it up 20km away in a shopping center! Since I am very limited on time because we are in peak season, that was absolutely not good. Additionally, there is someone at the reception from 07:00 to 22:00 at the delivery address! Maybe it will work better next time.
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Response from Gérard bertrand
Hello Fabien,

Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.

Best regards,
The team of Gérard Bertrand
C
Celine V.
Rating: 5 out of 5
following a purchase from 19/07/2025
exceptional wine really very good and fresh. Order processed and respected quickly, I recommend 100%.
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Response from Gérard bertrand
Hello Céline,

Thank you so much for your flattering review and your perfect rating! We are delighted that you enjoyed our wines and that your order was processed quickly. Your recommendation means a lot to us and motivates us to continue offering the best.

See you soon on our site!

Best regards,
The Gérard Bertrand team
I
Isabelle B.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast delivery, good quality-price ratio.
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P
Pascal L.
Rating: 5 out of 5
following a purchase from 24/07/2025
Product still as good and fast delivery
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P
Pascal D.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast
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M
Michael W.
Rating: 5 out of 5
following a purchase from 22/07/2025
The articles ordered were received within 2 days, faster than I was expecting.
G
Gerard B.
Rating: 4 out of 5
following a purchase from 21/07/2025
Nothing to report
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B
Bertrand B.
Rating: 5 out of 5
following a purchase from 21/07/2025
Perfect
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A
Annick M.
Rating: 5 out of 5
following a purchase from 20/07/2025
Good wine without sulfites and good fast delivery...
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F
François S.
Rating: 5 out of 5
following a purchase from 18/07/2025
Good value for money wine. Thank you for the bucket.
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A
Alain M.
Rating: 4 out of 5
following a purchase from 19/07/2025
I haven't tasted the wine yet. Delivery as expected. Very correct packaging.
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P
Patricia N.
Rating: 5 out of 5
following a purchase from 19/07/2025
Already great wine, easy and quick order
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S
Sserge E.
Rating: 5 out of 5
following a purchase from 19/07/2025
Worry-free delivery, quality wines!
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