The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
All reviews
P
Pierremonique R.
Rating: 5 out of 5
following a purchase from 18/07/2025
I haven't tasted the wines from my order yet, but having already bought wine from the different properties of Mr. Bertrand, I have never been disappointed, they are safe values.
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M
Marie R.
Rating: 3 out of 5
following a purchase from 18/07/2025
Significant delay compared to the announced deadline, several times canceled and still not resolved! -Absence of presentation while the recipients were waiting at their home. Moreover, no possible delivery to 'La Poste' in case of absence, and especially no DPD pickup point nearby. The recipients had to go to Lunel! The package was still not there! They have to go back there while they live in Aimargues! And have an art gallery in L'Isle sur la Sorgue. Too bad! There are many villages. Fortunately, it's my family and they dared to inform me! Give your customers the choice of the delivery person! As far as I'm concerned, and thanks to you! this gift has only created problems.
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J
Jocelyne F.
Rating: 5 out of 5
following a purchase from 16/07/2025
Naturae wines without sulfites are excellent wines. Perfect delivery. Very attentive customer service.
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Valerie H.
Rating: 5 out of 5
following a purchase from 15/07/2025
Excellent service and outstanding wine!
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Christine D.
Rating: 5 out of 5
following a purchase from 15/07/2025
Rosé wine of excellent quality that I recommend.
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Philippe D.
Rating: 5 out of 5
following a purchase from 15/07/2025
Perfect
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Parrick L.
Rating: 5 out of 5
following a purchase from 15/07/2025
speed
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Arnaud D.
Rating: 5 out of 5
following a purchase from 14/07/2025
Order delivered quickly. Interesting quality-price ratio.
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Ute R.
Rating: 5 out of 5
following a purchase from 13/07/2025
I see fast and uncomplicated delivery of high-quality delicious quality wine, I am always very happy to be your customer and my friends have also become your customers
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B
Brigitte L.
Rating: 1 out of 5
following a purchase from 09/07/2025
order with incomplete delivery yet paid in advance. after phone contact with the winemaker we are still waiting for the delivery of the 4th package. 3 delivered out of the 4 paid.
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A
Alain V.
Rating: 1 out of 5
following a purchase from 12/07/2025
package not received on the scheduled date and no news to date
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Response from Gérard bertrand
Hello Alain,
We are sorry to hear that your package did not arrive on time. We understand the importance of your order and kindly ask you to contact us privately so that we can resolve this issue quickly. Thank you for your understanding.
Best regards,
The Gérard Bertrand team.
G
Guette D.
Rating: 5 out of 5
following a purchase from 11/07/2025
Perfect.
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Philippe L.
Rating: 5 out of 5
following a purchase from 11/07/2025
Always perfect!
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S
Stephane J.
Rating: 5 out of 5
following a purchase from 11/07/2025
All good, bottles well protected, very good follow-up, well done.
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J
Jean michel A.
Rating: 5 out of 5
following a purchase from 11/07/2025
I had no issues regarding the delivery.
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C
Claude V.
Rating: 4 out of 5
following a purchase from 10/07/2025
Used to placing orders, no problem.
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Jean-jacques H.
Rating: 5 out of 5
following a purchase from 10/07/2025
Very high quality wine delivered the day after the order.
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Benoit B.
Rating: 5 out of 5
following a purchase from 09/07/2025
Quick processing of the order.
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Pascal U.
Rating: 5 out of 5
following a purchase from 09/07/2025
Everything is perfect as always. A big thank you
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J
Jean P.
Rating: 1 out of 5
following a purchase from 08/07/2025
Hello, On July 10, I sent an email to [email protected] to report that I was unable to register for the loyalty program. You did not respond! I am forwarding this email along with two screenshots hoping to hear back. Best regards. Jean Pierlot
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Pascal P.
Rating: 5 out of 5
following a purchase from 07/07/2025
very good
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R
Roberto V.
Rating: 5 out of 5
following a purchase from 08/07/2025
great service
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Jose C.
Rating: 5 out of 5
following a purchase from 08/07/2025
Top notch. Excellent value for money. Fast delivery.
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Bruno G.
Rating: 5 out of 5
following a purchase from 08/07/2025
Magnificent. Ordered on Tuesday night in my bed, received on Thursday, directly chilled and a wonderful aperitif on Friday. We had a great time.
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P
Philippe louis constantin P.
Rating: 5 out of 5
following a purchase from 08/07/2025
Wine already tested before and very appreciated, delivery without issue.
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F
Fabienne V.
Rating: 5 out of 5
following a purchase from 08/07/2025
In accordance with the description, very beautiful box, thank you very much Fabienne
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Jean-Luc T.
Rating: 5 out of 5
following a purchase from 01/07/2025
Fast service
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C
Christophe C.
Rating: 5 out of 5
following a purchase from 06/07/2025
Perfect excellent clear site fast and secure delivery. And on top of that the wine is delicious
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C
Chantal B.
Rating: 5 out of 5
following a purchase from 05/07/2025
Very pleasant wine and top service!
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Gerard albert leon D.
Rating: 5 out of 5
following a purchase from 06/07/2025
Ras
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H
Helene H.
Rating: 5 out of 5
following a purchase from 05/07/2025
Delivered very quickly, thank you! And I really like this rosé in this season, it is a success. The organic aspect is a plus.
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R
Regis G.
Rating: 5 out of 5
following a purchase from 05/07/2025
Very good
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M
Marie Paule B.
Rating: 5 out of 5
following a purchase from 05/07/2025
Very satisfied with the products
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W
Willy D.
Rating: 5 out of 5
following a purchase from 05/07/2025
Correct, fast and neat
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Sandrine S.
Rating: 5 out of 5
following a purchase from 02/07/2025
Very good
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Julien L.
Rating: 5 out of 5
following a purchase from 04/07/2025
Perfect!
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C
Charles B.
Rating: 5 out of 5
following a purchase from 02/07/2025
Package sent on time. Wine always excellent (in moderation)
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A
Alain G.
Rating: 5 out of 5
following a purchase from 04/07/2025
No problem
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D
Dominique B.
Rating: 5 out of 5
following a purchase from 02/07/2025
Perfect!
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E
Eric B.
Rating: 5 out of 5
following a purchase from 02/07/2025
Very good, satisfied
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