Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

All reviews

J
Jean B.
Rating: 5 out of 5
following a purchase from 02/07/2025
Everything went well! Gift arrived on time
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Nicolas M.
Rating: 5 out of 5
following a purchase from 02/07/2025
Perfect
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Sebastien F.
Rating: 5 out of 5
following a purchase from 02/07/2025
Fast delivery, wine meets my expectations
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Pascal L.
Rating: 5 out of 5
following a purchase from 02/07/2025
It's great
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Carine B.
Rating: 5 out of 5
following a purchase from 01/07/2025
Very good
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Jean-Francois B.
Rating: 5 out of 5
following a purchase from 01/07/2025
Great selection of quality products
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Sylvie Q.
Rating: 5 out of 5
following a purchase from 01/07/2025
Well protected package. Fast delivery. Haven't tasted it yet!
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Bernard G.
Rating: 5 out of 5
following a purchase from 29/06/2025
Very satisfied
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Carole M.
Rating: 5 out of 5
following a purchase from 29/06/2025
Very good wine, I didn't know it, it was recommended to me and honestly I recommend it, thank you for the experience
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Martine C.
Rating: 5 out of 5
following a purchase from 28/06/2025
Everything is ok
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Thomas C.
Rating: 5 out of 5
following a purchase from 26/06/2025
On-time delivery Very well protected in cardboard I recommend
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Dominque A.
Rating: 5 out of 5
following a purchase from 27/06/2025
-
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Christophe M.
Rating: 5 out of 5
following a purchase from 27/06/2025
Perfect delivery, impeccable packaging.
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Jean-sebastien M.
Rating: 1 out of 5
following a purchase from 25/06/2025
IT issue encountered during the order. Consequence 1: order placed twice Consequence 2: process to cancel one of the two Consequence 3: delivery of the goods 30 minutes from my home in a very difficult to find location. Only positive aspect: attitude of the sales service person (Julie) who tried to resolve my problem but without success regarding the delivery location of the goods. From a business management perspective, it is necessary to examine the circuits or risk alienating the clientele....
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Response from Gérard bertrand
Hello Jean-Sébastien,

Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you encountered during your order. Your feedback is valuable and helps us improve our services. We are glad that Julie was able to assist you, and we will review your comments regarding the delivery of goods to better serve our clientele. Please do not hesitate to contact us directly for any other questions or needs.

Best regards,
The Gérard Bertrand team
J
Jean-Louis D.
Rating: 4 out of 5
following a purchase from 25/06/2025
Rather satisfied
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Jean-Marc P.
Rating: 5 out of 5
following a purchase from 24/06/2025
Rosé always of very good quality.
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Ali D.
Rating: 4 out of 5
following a purchase from 24/06/2025
Beautiful experience
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Philippe P.
Rating: 5 out of 5
following a purchase from 23/06/2025
Delivery as agreed to a friend in the southwest of France
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Denis B.
Rating: 5 out of 5
following a purchase from 22/06/2025
I had tasted the rosé at the BG restaurant in Mâcon. I wanted to have some at home, so very much
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Catherine D.
Rating: 5 out of 5
following a purchase from 19/06/2025
Convenient delivery to a relay point, bottles well packaged, although I would have preferred delivery by carton of 12. Perhaps less wise for transport and breakage...
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C
Christopher F.
Rating: 5 out of 5
following a purchase from 19/06/2025
Fast and well packaged. Very nice wines to taste
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B
Bertrand M.
Rating: 5 out of 5
following a purchase from 18/06/2025
-
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Isabelle K.
Rating: 5 out of 5
following a purchase from 18/06/2025
Perfect, very fast delivery
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Sandy H.
Rating: 5 out of 5
following a purchase from 16/06/2025
We were looking for a trilogy of wines to order for our daughter's baptism that would suit all our guests. After tasting, we opted for the Art de Vivre selection which we will order in large quantities for September. The tannins are refined but above all balanced. We really enjoyed discovering the color of each wine as the terracotta bottle does not allow us to admire the color at first glance. A nice surprise for us!
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Patrick T.
Rating: 5 out of 5
following a purchase from 15/06/2025
The package has arrived and the box is beautiful. I haven't tasted the wine yet because it's a birthday gift
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Christophe B.
Rating: 5 out of 5
following a purchase from 15/06/2025
Really....top-notch
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Francis G.
Rating: 5 out of 5
following a purchase from 14/06/2025
Easy and convenient site, fast shipping. Just need to taste it now
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Christophe B.
Rating: 5 out of 5
following a purchase from 13/06/2025
Fast delivery.
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Antonin S.
Rating: 5 out of 5
following a purchase from 13/06/2025
Very professional
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Marie J.
Rating: 5 out of 5
following a purchase from 13/06/2025
Very good organic wine and without sulfites. I recommend.
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Roland S.
Rating: 5 out of 5
following a purchase from 12/06/2025
Nothing to report. Delivery tracking according to current standards. Thank you
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Marie-Christine B.
Rating: 5 out of 5
following a purchase from 09/06/2025
Order placed without any problem, I am satisfied with the service and the order. Thank you.
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Nicolas T.
Rating: 5 out of 5
following a purchase from 11/06/2025
satisfied
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Danielle H.
Rating: 5 out of 5
following a purchase from 10/06/2025
A pure natural wine
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Christophe R.
Rating: 5 out of 5
following a purchase from 11/06/2025
Wines of very high quality and perfect service
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Nathalie M.
Rating: 5 out of 5
following a purchase from 10/06/2025
Excellent gray rosé. Perfect order, fast and careful delivery
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Rodolphe G.
Rating: 5 out of 5
following a purchase from 10/06/2025
Good, Fast delivery
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Gerard H.
Rating: 5 out of 5
following a purchase from 09/06/2025
Very good
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F
François B.
Rating: 5 out of 5
following a purchase from 09/06/2025
quality wine
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M
Marc V.
Rating: 1 out of 5
following a purchase from 09/06/2025
The website only works well with Chrome but has issues with Safari and Firefox. Browsing and ordering is a futile task in Safari, so I had to start over in Chrome. Requesting an invoice is also inconsistent. The invoice address differs depending on whether you view it in the confirmation email or on the website. I have multiple billing addresses and these were mixed up in the last orders. After contacting customer service, they did read my issues here but unfortunately did nothing about it.
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