Customer reviews of GILI’S

Well-made site.

Perfect.

The received products correspond well to what I expected. I hesitated before ordering for the size of the shirts. I asked for advice by contacting the site and the response allowed me to order the right size. I received the package quickly. I ordered the same shirts for my children because I am satisfied.

Very good.

Clear and efficient.

Super quality and great welcome in store for pickup! Thank you.

No gift wrapping... for a Father's Day package it's a shame!

I am delighted with my order. I recommend +++!

The size is normal. Light material, should dry quickly (haven't bathed with it yet). Chronopost delivery not fast.

Very beautiful swimsuits and seem to be of good quality. Fast delivery.

Error in my order since you did not deliver the right product. Difficult to return because: - very unclear internet procedure. - very complicated to find a phone number to contact an operator. Moreover, during a previous order, the color of the swimsuit photo on your site was very different from your shipment. You are really not ready for online sales. Huge progress to be made, especially in customer service. Don't forget that you need to satisfy CUSTOMERS. Hoping that with all my troubles, I will be entitled to a REAL commercial gesture because... your products are pretty and I appreciate them.

Refund

section of our site. As for the difficulty in finding a phone number, we inform you that customer service does not have a direct phone line as we respond very quickly to emails sent to [email protected]. However, several numbers are available to directly contact our stores. We also take your comments about the color difference of the products into account and will check our site to prevent this type of inconvenience from happening again. We appreciate your honest feedback and, as a goodwill gesture, we offered you a water bottle in appreciation of your patience and loyalty. Please feel free to contact us for any other questions or needs. We remain at your disposal. Have a great day. Best regards, Raliane

I discovered the brand by chance, the presented products appealed to me. Navigation is simple, and the presentation of the products is complete. Delivery is fast.

High-end swimsuits, so comfortable, with original colors that can't go unnoticed! Trying it is adopting it, thanks to the GILI'S team for their work.

Despite using the guide to find my size, upon receipt, the swim shorts were too big. I decided to return it because the model is a bit large, the return service is quick, but the refund is slow, taking between 14 and 30 days.

Site usage correct. Gift arrived well and appreciated.

Very nice brand with reasonable prices. I recommend the terry polos which are very comfortable.

Great product, I recommend.

Everything went well, choice of item, choice of size, and delivery to a nearby pickup point.

Everything is perfect! :)

Excellent quality of the fabric. Not enough colors for cotton gauze shirts.

Perfect.

Original products and fast delivery.

Everything went very well. Quality products.

Fast and efficient.

Everything is perfect.

Navigation okay. Delivery okay. A bit disappointed with the order, see below.

Very good quality swimsuits, also very well cut. The website is difficult to navigate from a mobile phone.

Order not delivered and no response from customer service.

Love the products - great service with shipping too!

You mistakenly added a 'Sir Alex' swimsuit in navy blue in XL to my package when I did not order that. Unfortunately, I cannot return it since I am in Côte D'Ivoire and it's complicated from here. Otherwise, I am quite satisfied with the order. Thank you.

Top!

Navigation on the page is not always clear. Using the back button on the phone loses the item that was just viewed and the user has to search everything again. However, the speed of execution and shipping compensates for this flaw. The beauty of the collection as well. It would also be good to offer models of more age ranges not necessarily coming out of a gym. This would allow for a better approach to D&I.

Nothing to report.

Nice experience.

5* for the swimsuit, but only 3* for the packaging.

Order delivered on time. Item corresponds to the order.

Order conforms, quality is there, nothing to complain about.

Great.