Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

All reviews

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Acheteur Vérifié

Published on 07/01/2020 à 21h07 following a purchase from 02/01/2020

Fast delivery, compliant product. Hawaii Surf is a serious store.

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
What a pleasure to read you, we thank you for that! We are delighted to count you among our customers.
See you soon on our website,
Have a nice day,
The HawaiiSurf team

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Acheteur Vérifié

Published on 07/01/2020 à 17h31 following a purchase from 30/12/2019

fast perfect

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We are delighted to know that the delivery went well, thank you for taking the time to leave your review!
We hope to see you again very soon,
Have a nice day,
The HawaiiSurf team

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Acheteur Vérifié

Published on 07/01/2020 à 15h52 following a purchase from 27/12/2019

Impeccable!

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We are happy that your order on our website went well, we thank you for taking the time to write to us!
Hoping to see you again very soon, we wish you an excellent day!
The HawaiiSurf team

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Acheteur Vérifié

Published on 07/01/2020 à 13h55 following a purchase from 01/01/2020

Fast and efficient!

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We thank you for taking the time to write to us, we are delighted that your experience on our website went well.
We hope to see you again very soon and wish you a pleasant day,
The HawaiiSurf team

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Acheteur Vérifié

Published on 07/01/2020 à 13h20 following a purchase from 12/12/2019

Errors in the order and on the site were eventually resolved amicably, causing only a delay in delivery.

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We are sorry to learn that your order may have encountered an error, we are doing what is necessary to ensure this does not happen again! We would like to thank you for your comment.
Hoping to see you again very soon, we wish you a pleasant day!
The HawaiiSurf team

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Acheteur Vérifié

Published on 06/01/2020 à 10h59 following a purchase from 25/12/2019

A lot of choices at all prices

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Response from HawaiiSurf Published on 15/01/2020

Hello Madam,
We are delighted to learn that you were able to find your happiness in the wide range of our products: We thank you for taking the time to write to us.
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team

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Acheteur Vérifié

Published on 05/01/2020 à 14h18 following a purchase from 25/12/2019

Very good!

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We are delighted with your satisfaction, we are happy to have you as a customer! We want to thank you for your feedback.
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team

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Acheteur Vérifié

Published on 04/01/2020 à 22h31 following a purchase from 24/12/2019

Efficient and Fast

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We thank you for your feedback and are pleased to know that you appreciated your experience on our website.
We hope to see you again very soon, we wish you a good day.
The HawaiiSurf team

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Acheteur Vérifié

Published on 03/01/2020 à 14h28 following a purchase from 28/12/2019

It's square

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We are delighted to know that your experience on our website went well and we thank you for your comment.
We hope to see you again very soon and wish you an excellent day.
The HawaiiSurf team

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Acheteur Vérifié

Published on 03/01/2020 à 13h21 following a purchase from 27/12/2019

Received quickly, no issues.

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Response from HawaiiSurf Published on 15/01/2020

Hello Madam,
Your comment makes us extremely happy and we thank you for it!
Hoping to see you again very soon, we wish you an excellent day.
The HawaiiSurf team

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Acheteur Vérifié

Published on 02/01/2020 à 20h04 following a purchase from 25/12/2019

No problems, product as described and delivered within correct deadlines. Nothing to report, it's positive!!

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
What a pleasure to read you, we try to do everything possible for your experience to be that of all our customers! We thank you for taking the time to write to us.
Hoping to see you again very soon on our website, we wish you a pleasant day.
The HawaiiSurf team

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Acheteur Vérifié

Published on 01/01/2020 à 10h56 following a purchase from 13/12/2019

very clear

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Response from HawaiiSurf Published on 15/01/2020

Hello Madam,
We are delighted that our website meets your expectations and we thank you for taking the time to write to us.
We hope to see you again very soon and wish you a pleasant day.
The HawaiiSurf team

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Acheteur Vérifié

Published on 31/12/2019 à 18h59 following a purchase from 26/12/2019

Deadline respected. The sellers are good advisors and attentive to us. A phone reminder was also respected. I highly recommend especially the store in the 24th district with whom I placed the order and picked up my new skateboard.

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
The entire HawaiiSurf team thanks you for your positive feedback, we try every day to do what is necessary for you to have a customer service that meets your expectations.
Hoping to see you again very soon in the store and/or on our website, we wish you an excellent day.
The HawaiiSurf team

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Acheteur Vérifié

Published on 31/12/2019 à 14h28 following a purchase from 26/12/2019

Order received on time

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We are happy to know that your order went well and we thank you for your comment!
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team

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Acheteur Vérifié

Published on 31/12/2019 à 09h22 following a purchase from 20/12/2019

Good advice for size choices and fast delivery

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We are delighted to know that our customer service fully met your expectations and we thank you for your comment.
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team

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Acheteur Vérifié

Published on 29/12/2019 à 20h06 following a purchase from 17/12/2019

Ski slightly damaged, nothing too bad but frustrating on brand new Rossignol scratches.
But above all, no response to my request for a commercial gesture.

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Response from HawaiiSurf Published on 07/01/2020

Hello
Sorry for the wait on our part.
We will send you a voucher of 20 euros that will be sent to you by email today.
Best regards

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Acheteur Vérifié

Published on 29/12/2019 à 11h31 following a purchase from 19/12/2019

Fast, reliable, and perfect item as always. Great team Hawaii Surf

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Acheteur Vérifié

Published on 29/12/2019 à 09h57 following a purchase from 19/12/2019

The physical store being reduced to a small shop, trying on is almost impossible.
The products are good and the online references are numerous.
The staff is nice.

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Acheteur Vérifié

Published on 28/12/2019 à 21h30 following a purchase from 19/12/2019

Perfect, super efficient

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Acheteur Vérifié

Published on 28/12/2019 à 17h31 following a purchase from 20/12/2019

-

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Acheteur Vérifié

Published on 28/12/2019 à 10h54 following a purchase from 22/12/2019

Fast and efficient

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Acheteur Vérifié

Published on 27/12/2019 à 16h07 following a purchase from 23/12/2019

The delivery date is respected.
However, the place where the package was dropped off is not very recommendable.
The person is unpleasant and does not look for the package, claims it has not arrived, even though it is just behind him.

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Acheteur Vérifié

Published on 27/12/2019 à 14h34 following a purchase from 01/12/2019

The site seemed serious, the delivery was fast. However, upon opening the package, the ski pants still had the anti-theft tag at the bottom of the leg (so difficult to use!) and a small stain at the top of the pants. I decided to return the item, which also did not meet my expectations. The package was returned and received by the Hawaiisurf warehouse in Bayonne. Since then, I have not received a response from customer service regarding my refund (120 euros after all). I understand that delays may be extended due to the holidays, but just a response to reassure the buyer would be appreciated! I will try calling again...

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Response from HawaiiSurf Published on 07/01/2020

Hello,
Sorry for the delay in the refund but the refund was indeed made on January 2, 2020.
Best regards

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Acheteur Vérifié

Published on 27/12/2019 à 14h15 following a purchase from 20/12/2019

Delivered before the scheduled date and in accordance with the order, perfect!!

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Acheteur Vérifié

Published on 27/12/2019 à 00h35 following a purchase from 17/12/2019

Fast shipping a week before Christmas, received in 48h ...great!

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Acheteur Vérifié

Published on 26/12/2019 à 18h09 following a purchase from 17/12/2019

Very good! Good product, low price, fast delivery....

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Acheteur Vérifié

Published on 25/12/2019 à 21h45 following a purchase from 17/12/2019

Easy order to place
However, lack of information on the number of wheels when choosing the product

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Acheteur Vérifié

Published on 25/12/2019 à 16h14 following a purchase from 02/12/2019

Excellent welcome on the phone. Everything was put in place to manage my order.

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Acheteur Vérifié

Published on 25/12/2019 à 08h47 following a purchase from 14/12/2019

clear

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Acheteur Vérifié

Published on 25/12/2019 à 00h46 following a purchase from 15/12/2019

Nothing received as a package so far, unacceptable

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Response from HawaiiSurf Published on 07/01/2020

Hello, as discussed via email with my colleague, your package was supposedly delivered to you but you have received nothing.
We had to open a dispute with our carrier to check where your package is.
We leave you to check with them.
Best regards

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Acheteur Vérifié

Published on 23/12/2019 à 17h29 following a purchase from 18/12/2019

PERFECT AND VERY FAST DELIVERY

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Acheteur Vérifié

Published on 22/12/2019 à 14h30 following a purchase from 02/12/2019

Order return (Bont rollers) and still waiting for a refund.
Disappointed with this order and still waiting for the refund of the one returned on 11/12/19. The proof of receipt from the Post Office indicates that the package was indeed received on 13/12/19.
Numerous emails sent to various services, the refund has still not been processed. I am still waiting for information.
This situation is absurd. I feel like I have been a victim of a scam.
I note a total lack of consideration for the customer from Hawaii Surf.
I request a quick refund for this order €188.19 and return fees €18.35. I have taken steps with Paypal.

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Response from HawaiiSurf Published on 07/01/2020

hello,
sorry for the delay in the refund but it has finally been done on December 27, 2019.
please excuse us for the delay.
sincerely

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Acheteur Vérifié

Published on 22/12/2019 à 09h37 following a purchase from 30/11/2019

Top site

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Acheteur Vérifié

Published on 21/12/2019 à 22h11 following a purchase from 14/12/2019

Top-notch and on time

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Acheteur Vérifié

Published on 21/12/2019 à 16h36 following a purchase from 16/12/2019

Top product, perfect delivery and excellent customer service

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Acheteur Vérifié

Published on 21/12/2019 à 13h16 following a purchase from 15/12/2019

Fast delivery

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Acheteur Vérifié

Published on 20/12/2019 à 18h58 following a purchase from 14/12/2019

Fast

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Acheteur Vérifié

Published on 20/12/2019 à 13h55 following a purchase from 13/12/2019

Perfect

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Acheteur Vérifié

Published on 20/12/2019 à 12h28 following a purchase from 07/12/2019

best price of my search that day, same item and same brand

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Acheteur Vérifié

Published on 18/12/2019 à 20h58 following a purchase from 25/11/2019

Received today 18/12/19 the package ordered since 25/11/2019. The tennis of the Quad rollers arrived dirty and in addition I had to pay the delivery person an additional 30.72€ of Igic (Canarian VAT and Customs) after having paid 20% VAT on the purchased product (see invoice). I had a confirmed price with transport of 193€ and now I had to pay an additional 30.72€. Not at all satisfied with the service received. I hope that I will be reimbursed for the additional fees I had to pay. Awaiting your response. Regards.

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Response from HawaiiSurf Published on 19/12/2019

Hello, Indeed as announced at the time of ordering a Quad pack assembly takes longer than a classic order preparation. Adding in a delivery to the Canary Islands, and customs clearance takes inevitably longer than a classic shipment... The sneakers may show signs of handling due to assembly. The shipping costs of your order were waived, with a 30% overall discount on your purchase, and the tax corresponding to a little more than the fees requested upon receipt has been refunded via the payment method of your purchase.