HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
All reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2020
Perfect! Reception service on time Thank you to Romain and good inventory in Bayonne
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Response from HawaiiSurf
Hello Sir, We are delighted to learn that your experience with our website and especially our customer service went well. We thank you for your positive vibes! See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2020
Fast and serious delivery
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Response from HawaiiSurf
Hello Madam, We thank you for your positive comment! We are happy to learn that your experience with HawaiiSurf went well. See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2020
Always fast and serious.
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Response from HawaiiSurf
Hello Sir,
We thank you for your message, we are pleased to learn that your experience with HawaiiSurf went as you wished!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Perfect
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
I am perfectly satisfied with HawaiiSurf.
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Response from HawaiiSurf
Hello Sir,
We thank you for your very satisfying comment to read:! We are happy to count you among our customers!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
The site is great just a bit disappointed to have ordered an orange birdhouse skateboard deck and received a purple one..
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Response from HawaiiSurf
Hello Sir,
We apologize for this inconvenience, if you wish we can proceed with an exchange of your deck, just reply to this comment, our customer service will then contact you to provide all the necessary information to proceed with this exchange.
We hope to see you again very soon on our site, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2020
Delivery as expected and fast
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Response from HawaiiSurf
Hello Sir,
We would like to thank you for your positive comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Fast, reasonable price
I recommend
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Response from HawaiiSurf
Hello Sir,
We are happy to hear from you, we thank you for taking the time to write us your satisfaction and your recommendation!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Fast and efficient
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Response from HawaiiSurf
Hello Sir,
We are delighted to see that your order arrived quickly to you! We thank you for your interest in us!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Too bad, no stickers..
Otherwise very good site, I recommend it
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Response from HawaiiSurf
Hello Sir,
We currently have no stickers, if you wish, as soon as we receive them we can send them to you! We thank you for your positive feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
Order arrived very quickly, the package was well packaged.
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Response from HawaiiSurf
Hello Madam,
We are happy to hear that your package arrived on time! We thank you for your review.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
fast, nothing to report
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Response from HawaiiSurf
Hello Madam,
We are pleased to hear that the delivery of your order was fast! We thank you for your positive review.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
Good.
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Great
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Response from HawaiiSurf
Hello Sir;
Like your review :)
We thank you for taking the time to let us know.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
Everything went well, fast shipping, great gear, in short, I recommend.. loyal for many years!!!!!!!
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read comments from you again, we thank you for your loyalty and for putting so much enthusiasm into your review!
See you soon, the HawaiiSurf team!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Awesome!!!!
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Response from HawaiiSurf
Hello,
We are thrilled!!! Thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Normal
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Response from HawaiiSurf
Hello Sir,
Glad to know that everything went normally!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
A phone call to resolve a delivery problem due to the Mondial Relay server and a favorable solution was found directly.
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Response from HawaiiSurf
Hello Sir,
We are delighted to see that your experience with our customer service went very well, we want to thank you for your patience and also for your comment that motivates us to give even more of our best!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Fast shipping and very interesting prices for the items
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Response from HawaiiSurf
Hello Madam,
Great, we are delighted to hear that you found what you were looking for on HawaiiSurf! We thank you for leaving your comment :)
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very good phone contact, I preferred delivery to the shop and I met a very good informed team, good advice and pleasant
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read you! We thank you for taking the time to write us such beautiful compliments about our customer service. We promise, if you call back, we will give even more of our best! :)
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very good! Competitive prices
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Response from HawaiiSurf
Hello Madam,
We are delighted to read your feedback and thank you for taking the time to write it!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Very intuitive
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Response from HawaiiSurf
Hello Sir,
Indeed, we strive to constantly improve our website to make it easier for you to use, thank you for your feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Order placed without any particular difficulty, ultra-fast delivery. The package arrived earlier than expected. Top-notch
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Response from HawaiiSurf
Hello Madam,
We are extremely pleased to hear that! We want to thank you for your kind feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Fast and careful shipping.
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Response from HawaiiSurf
Hello Madam,
We are pleased that your order on our website went well, we thank you for taking the time to write to us!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
received on time, perfect product
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Response from HawaiiSurf
Hello Sir, *
We thank you for your positive feedback! We are happy to know that your adventure with HawaiiSurf went well!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2020
Fast delivery, competitive prices but little choice on the site
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Response from HawaiiSurf
Hello Sir,
We thank you for taking the time to write to us, can you tell us which products you would have liked to see on our site or brand?
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
Order received as expected and on time. However, the fact that I couldn't choose a pickup point close to my home is very inconvenient and this is the first time this has happened to me with HawaiiSurf.
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Response from HawaiiSurf
Hello Sir,
We are pleased to learn that your shopping experience went more or less well on our website. We thank you for your comment! Regarding the pickup points, HawaiiSurf is not the decision-maker on the pickup points but we will inform our carrier.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very good, good contact also with the advisors by phone. Congratulations!
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Response from HawaiiSurf
Hello Sir,
We are pleased to hear that your shopping experience went well at all levels, we thank you for your very positive review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Very nice board, and quick reception!
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Response from HawaiiSurf
Hello Sir,
We are glad to learn that your experience on the HawaiiSurf site went well! We thank you for taking the time to write to us!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Perfect except for the fact that I paid almost 6 euros for express home delivery and it was delivered to a pickup point :( a second attempt by the delivery person would have been appreciated. Other than that, the roller is great, very beautiful. Thank you for the stickers as gifts!
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Response from HawaiiSurf
Hello Madam,
We are sorry to learn that the Express delivery did not go as planned... We are forwarding the information to our carrier! We apologize for the inconvenience caused and we want to thank you for your comment!
We wish you a pleasant day, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
The site is simple and effective. I went to the store to check on trucks, wheels, etc.
I placed my order and then within 2 days all the gear was at the store. Nothing to say, perfect. Very nice and professional seller.
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Response from HawaiiSurf
Hello Sir,
We are happy to learn that your experience in the store and on our website went well, thank you for your comment!
We wish you a pleasant day, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Very good service. Easy navigation and searches on the site, convenient ordering and payment method via Paypal, order received on time and without issue.
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Response from HawaiiSurf
Hello Madam,
We are delighted to learn that your order on our site went well, thank you for your comment!
Hoping to see you again very soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
I went to the store, friendly and attentive salespeople. Good advice and great products as a result. Thank you!
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Response from HawaiiSurf
Hello Madam,
We are happy to learn that our customer service met your expectations! We thank you for your visit and also for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
compliant with the order; delivery time a bit longer than expected
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery time did not go as it should have!
We apologize for the inconvenience caused and we thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
Pleasant site
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Response from HawaiiSurf
Hello Madam,
We thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2019
Easy and fast navigation
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Response from HawaiiSurf
Hello Madam,
Delighted to learn that you found navigation on our website easy! We regularly make improvements to make our site accessible to everyone! Thank you.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very good, order received quickly
Translated reviews
Response from HawaiiSurf
Hello Madam,
Great! We thank you for your comment highlighting your satisfaction!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
Great site, I recommend it, super fast delivery
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Response from HawaiiSurf
Hello Sir,
We thank you for your recommendation, it warms our hearts!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
All good
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Response from HawaiiSurf
Hello Sir,
If everything was fine for you then everything is fine for us ;)
We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Awesome,
Fast and efficient service!
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Response from HawaiiSurf
Hello Sir,
Thank you for your comment, we are happy to learn that your visit to our site went well!
See you soon, the HawaiiSurf team.
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