HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
All reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Very satisfied with my order and customer service
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Response from HawaiiSurf
Hello Sir,
Thank you for your comment, we are delighted to learn that our customer service met your expectations and that your order on our site went well. Thank you
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
Package arrived in a completely smashed box
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery of your package did not go well, we have reported the information to the carrier! We thank you for your comment.
See you soon, the HawaiiSurf team.
Hello Madam,
It is us who thank you for your comment that makes us extremely happy!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Excellent
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Response from HawaiiSurf
Hello Sir,
We are happy to hear that your shopping experience went well on our website, we thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Order well protected, received on time as indicated. Nothing to report. Good listening after the phone call. The site is well made. Until next time!!!
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Response from HawaiiSurf
Hello Sir,
We thank you for your detailed feedback, we do everything to satisfy you as you describe, it warms our hearts! Thank you.
Until next time, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
-
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Response from HawaiiSurf
Hello Sir,
We thank you for your very explicit comment! ;) We are delighted!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2020
Very happy with good quality, fast and efficient service
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are happy to hear that you enjoyed ordering on our site, we thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Great, order received very quickly. Very good product. I highly recommend
Translated reviews
Response from HawaiiSurf
Hello Sir,
Great! We are pleased to know that your order went well on our site, we thank you for your feedback and your recommendation which motivates us to give even more of our best to satisfy you!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Top notch! Fast shipping, perfect delivery and great contact by email.
Translated reviews
Response from HawaiiSurf
Hello Sir,
Happy to hear that your experience went well on our website and that our customer service met your expectations! We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Package delivered quickly in perfect condition
Translated reviews
Response from HawaiiSurf
Hello Sir,
Perfect, that's all that matters to us! Thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Very good
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Response from HawaiiSurf
Hello Madam,
Delighted to see that your order went well, we thank you for your review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
It's a top-notch online store, order received on time, great team. I recommend this merchant.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are delighted to learn that you enjoyed ordering on our website, we want to thank you for this recommendation!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Excellent site
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are happy to know that you find our site functional. We thank you for your feedback and wish you a pleasant day!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2020
I still don't know where my purchase is, made on 05/01 (Your Ref.: PEGMQDJUR)
Translated reviews
Response from HawaiiSurf
Hello Sir,
After checking the status of your order, we found that it was pending at customs. The pickup point you chose in France is considered a Swiss pickup point. We are currently processing your file so that you can enjoy your order as quickly as possible. We apologize for this inconvenience and wish you a nice day. The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Fast delivery and well-packaged products.
Translated reviews
Response from HawaiiSurf
Hello Sir,
Great! We are delighted, we thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Fast and correct delivery
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are delighted to know that your shopping experience went well from start to finish! We thank you for taking the time to write to us.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
competitive price and very fast delivery
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are pleased to know that your experience at HawaiiSurf went well. We thank you for your review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Fast shipping, matches the description.
Translated reviews
Response from HawaiiSurf
Hello Sir,
Perfect, we are delighted! We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
I am very satisfied
Order and receipt of it in 8 days
Very good responsiveness
Translated reviews
Response from HawaiiSurf
Hello Sir,
A pleasure to read you, we thank you for your feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Order received on time. However, the product is a bit too big for me but the quality-price ratio is very correct.
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are happy to hear that your shopping experience went well with us. Regarding your product, if you wish, you can exchange your product, as long as it is still available in stock. Thank you for your review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Super fast delivery.
Friendly staff on the phone
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to hear that your adventure at HawaiiSurf went well as well as your exchanges with our customer service. We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Fast delivery, product compliant.
Translated reviews
Response from HawaiiSurf
Hello Sir,
Perfect! We are pleased to have positive feedback from your experience on our website. We thank you for taking the time to write it to us.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
Well-made site, good product quality.
Having already been to the store, very good advice.
However, I regret that the store is unreachable (too bad when you are in the provinces). No update on the delivery tracking on the GLS site (shipping status, estimated delivery date)
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to read from you and we thank you for your constructive comment. Regarding our customer service, we are implementing a new system so that all our customers can be informed as quickly as possible.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2020
Disappointed to have received a different item. No one offered to exchange it. So my review is unsatisfied.
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are sincerely sorry for this unusual delay in response, we are doing everything possible to make our customer service as efficient as possible! The information has been forwarded to our service, we will contact you very quickly! We apologize for this inconvenience and thank you for taking the time to write to us so we can advance your case!
On behalf of the entire HawaiiSurf team, we wish you a pleasant day, hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Very fast
Translated reviews
Response from HawaiiSurf
Hello Madam,
A pleasure to know that your order arrived on time! We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Fast delivery
Product compliant
Translated reviews
Response from HawaiiSurf
Hello Madam,
Glad to hear that your experience on our website went well! We thank you for your review.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Very fast delivery: received the next day
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are happy to learn that your delivery was fast! We thank you for taking the time to write to us.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
Good
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your message, we are delighted to see that you enjoyed everything on our website!
See you soon, the HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Simple and effective.
Translated reviews
Response from HawaiiSurf
Hello Sir,
Delighted to learn that your order on our website went well. We would like to thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Always professional, nothing to say...
Translated reviews
Response from HawaiiSurf
Hello Sir,
What a pleasure to read you, we thank you for your loyalty and for taking the time to write to us!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Order was handled quickly. Products received match the descriptions on the site. The longest part is the carrier GLS, not the shop.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We hope that the wait was not too long.. We thank you for your feedback.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
Order in line with my expectations
Translated reviews
Response from HawaiiSurf
Hello Sir,
Perfect, we are happy to know that everything went well during your order on our site! Thank you for your review.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
My package took a month to arrive.
And I could only get one item out of two because it was out of stock.
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are sorry to hear that your package took so long to reach you, we will contact you during the day so we can find a solution!
We wish you a pleasant day, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2019
Order processed in 3 days and delivered 45 days later. Customer service unreachable, no response to email messages. In short, rather unhappy with my last order
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are sorry to hear that your last order on our website did not go well, we apologize for this delicate situation and we are committed to finding a solution so that this situation does not happen again! We thank you for taking the time to explain your experience, our customer service will contact you shortly!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Wide choice of products with fast delivery
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to count you among our customers, we thank you for taking the time to write to us, your opinion matters a lot to us!
The entire HawaiiSurf team hopes to see you again soon.
Have a pleasant day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
very fast delivery and unbeatable prices
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are delighted to know that you were satisfied with your order on our website, thank you for taking the time to write this review!
We hope to see you again very soon,
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Package arrived as indicated on the site. Thank you
Translated reviews
Response from HawaiiSurf
Hello Madam
Thank you for your positive review, your satisfaction encourages us to give our best to satisfy you again.
We hope to see you again very soon,
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Good product, arrived quickly
Translated reviews
Response from HawaiiSurf
Hello,
We are delighted to know that your order went well on our website, thank you for your positive comment.
Hoping to see you again soon!
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
The online experience went very well from the order placement - wide choice and competitive prices - to the product shipment... which never arrived.
Then begins a period of uncertainty where the feeling that the problem is not being addressed prevails and that one must be insistent to get answers.
However, the fact is that with patience, the customer service handling was up to the problem encountered since everything was sorted out but after a little over a month of exchanges; for an online site, this may seem long.
If you encounter a problem that requires customer service intervention, be patient, there will be a resolution. Don't cry scam because the resolution takes time.
I hesitated between 3 and 4 stars to indicate that customer service needs to improve on communication and possibly in human resources. Probably a matter of time.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your very constructive feedback that points out the areas where we need to make improvements.
Very concerned about our customer service, we are doing everything possible to respond as quickly as possible to all your expectations. We are delighted that this experience ended positively for you. Please know that your comment means a lot, which is why we have since taken the necessary steps to mobilize more people in customer service.
Hoping to see you again very soon, we wish you a pleasant day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
PERFECT
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are happy to know that you were satisfied with your experience on our website and we thank you for your comment!
Hoping to see you again,
We wish you an excellent day.
The HawaiiSurf team
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