HawaiiSurf consistently delivers fast and reliable service, with many reviews noting on-time or earlier deliveries, careful packaging, and products arriving in excellent condition. Customers highlight a broad selection and competitive pricing, with many items described as well-packaged and true to photos or expectations, including boards, wheels, wetsuits, and skate gear. The store’s communication and support are repeatedly praised, from prompt responses and efficient follow-ups to smooth returns and helpful assistance when delivery issues arise. Overall, shoppers repeatedly report a seamless ordering experience, strong product quality, and dependable shipping and service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
difficulties in validating an order
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Response from HawaiiSurf
Hello,
thank you for your feedback. We would be happy to know what caused you problems to improve our customer experience. We remain at your disposal. Best regards, the HawaiiSurf team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2019
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2019
Delivery time too long, initially expected within 3 days and received in 8 days
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2019
Fast shipping. Products as described
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2019
a lot of choices and well cataloged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2019
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2019
Well received, perfect thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2019
very fast delivery! thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2019
Very good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2019
Very user-friendly site, easy to access and simple and quick to use, very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2019
very good customer relationship.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/09/2019
I have been ordering from you for a very long time, this order took weeks to arrive and when I called several times, I was made to understand that I was bothering you, the nice seller-customer relationship is over, very very very disappointed.
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Response from HawaiiSurf
Hello, I am surprised to read such feedback, your order from 09/05 was shipped on 09/06 from us and delivered on 09/16, which is just over a week (10 calendar days, 6 working days). Following disruptions at the delivery agency, which we contacted following your calls to unblock this delivery, successfully preventing it from taking several weeks. Best regards, Romain, HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2019
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2019
Perfect service and attentive sellers by phone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2019
fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2019
Simple navigation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2019
Forced sale for example
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
Easy to visit site and order shipped quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Product as described and very fast shipping. I recommend this site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/10/2019
My package still hasn't arrived.
It apparently returned to the starting point and is now being resent, but I haven't heard anything more than that.
So I'm still waiting.
The tracking of the package is a lie for me since they never delivered anything to me.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/09/2019
Item unavailable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2019
Very well packaged, delivered quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
Very very good, nothing to say!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2019
Great! Delivered before the deadlines with a 40% discount, my sneakers in perfect condition, what more can I say? Completely satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2019
Very fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/10/2019
Website with a variety of choices, interesting promotions. But very disappointed with the delivery tracking. The order took a long time to arrive, so I sent two emails without a response. I had to call to find out where my order was, more than 20 days after placing it. In the end, it was already at the pickup point. Very disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2019
Very satisfied with my order, just as it was described, fast delivery thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2019
Quality of products and speed of delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
Delivery faster than announced.
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2019
Very good advice
Perfect spare parts
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Fast delivery. Top-notch!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2019
Fast, precise, good material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2019
Very fast delivery time, everything in good condition, thank you for the little gifts
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2019
Great, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2019
Perfect, product received quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2019
Everything was perfect, the delivery times, the package, and the little gift... Really great! Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
Fast and reliable shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2019
Good pair of skates.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Very user-friendly website and fast delivery. Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2019
Satisfaction with my order, satisfaction with delivery and customer service
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