Customer reviews of HawaiiSurf

9,4 /10

Based on 10 211 published reviews

5 8 394 82% 4 1 146 11% 3 330 3% 2 130 1% 1 211 2%

Summary of reviews

HawaiiSurf consistently delivers fast and reliable service, with many reviews noting on-time or earlier deliveries, careful packaging, and products arriving in excellent condition. Customers highlight a broad selection and competitive pricing, with many items described as well-packaged and true to photos or expectations, including boards, wheels, wetsuits, and skate gear. The store’s communication and support are repeatedly praised, from prompt responses and efficient follow-ups to smooth returns and helpful assistance when delivery issues arise. Overall, shoppers repeatedly report a seamless ordering experience, strong product quality, and dependable shipping and service.

All reviews

Acheteur Vérifié

Published on 24/06/2019, 18:18 following a purchase from 17/06/2019

Perfect

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Acheteur Vérifié

Published on 24/06/2019, 14:32 following a purchase from 14/06/2019

delivery faster than expected, thank you =)

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Acheteur Vérifié

Published on 24/06/2019, 14:00 following a purchase from 13/06/2019

I never received my order! I canceled it due to lack of delivery.
I am not satisfied with the organization or the seriousness.
I hope never again.
In the meantime, I am waiting for my refund!!!!!!!

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Response from HawaiiSurf Published on 25/06/2019

Hello,
we received your order on the evening of June 13 with a scheduled shipment on June 14 for delivery expected between June 17 and 18 within 48 hours. We did indeed experience a slight delay that would have made the delivery on Wednesday, June 19, with less than a day's delay.
We have received your cancellation request, even before the scheduled delivery time, and the refund is in progress.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 24/06/2019, 11:31 following a purchase from 15/06/2019

I ordered on a Sunday and I only saw delivery information appear on Thursday. I tried to contact you by phone at least 10 times without success. I then sent you an email and got no response. However, on Thursday I received information from the carrier and I received my package on Friday. If I need again, I will order from your site but there is a big downside on communication.

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Acheteur Vérifié

Published on 24/06/2019, 10:07 following a purchase from 19/06/2019

Cool promotions

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Acheteur Vérifié

Published on 24/06/2019, 08:46 following a purchase from 04/06/2019

Purchase in store during an order pickup. The sellers are very available and good advice.

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Acheteur Vérifié

Published on 24/06/2019, 08:45 following a purchase from 18/06/2019

excellent service, fast and reliable

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Acheteur Vérifié

Published on 23/06/2019, 22:38 following a purchase from 11/06/2019

It's okay

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Acheteur Vérifié

Published on 23/06/2019, 22:27 following a purchase from 17/06/2019

good

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Acheteur Vérifié

Published on 23/06/2019, 18:15 following a purchase from 16/06/2019

Not bad choice

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Acheteur Vérifié

Published on 23/06/2019, 18:08 following a purchase from 19/06/2019

Item received on time very well packaged thank you very much

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Acheteur Vérifié

Published on 23/06/2019, 18:07 following a purchase from 19/06/2019

Very good thank you Received on time very well packaged thank you very much

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Acheteur Vérifié

Published on 23/06/2019, 17:05 following a purchase from 19/06/2019

perfect and fast

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Acheteur Vérifié

Published on 23/06/2019, 14:44 following a purchase from 21/06/2019

I have known HawaiI Surf for a long time so I knew there wouldn't be any problem. This is the first time however that I order through the site: delivery just 24 hours after placing the order. What more could you ask for? Thank you very much!

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Acheteur Vérifié

Published on 22/06/2019, 16:32 following a purchase from 19/06/2019

Fast and careful shipping, received in 48h

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Acheteur Vérifié

Published on 22/06/2019, 15:50 following a purchase from 19/06/2019

Good products received quickly and well packaged. Perfect!

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Acheteur Vérifié

Published on 22/06/2019, 13:41 following a purchase from 14/05/2019

Delivery a bit slow but staff who looked for solutions following a stock outage

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Acheteur Vérifié

Published on 22/06/2019, 13:37 following a purchase from 20/06/2019

Top!!

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Acheteur Vérifié

Published on 22/06/2019, 13:33 following a purchase from 19/06/2019

Top delivery!

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Acheteur Vérifié

Published on 22/06/2019, 11:53 following a purchase from 16/06/2019

perfect

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Acheteur Vérifié

Published on 22/06/2019, 10:37 following a purchase from 18/06/2019

delivery 48h after order

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Acheteur Vérifié

Published on 22/06/2019, 07:29 following a purchase from 18/06/2019

Perfect thank you

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Acheteur Vérifié

Published on 22/06/2019, 04:30 following a purchase from 18/06/2019

Good when promotions

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Acheteur Vérifié

Published on 22/06/2019, 00:43 following a purchase from 15/06/2019

Lol

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Acheteur Vérifié

Published on 21/06/2019, 21:31 following a purchase from 18/06/2019

Order received quickly, Top Thank you!

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Acheteur Vérifié

Published on 21/06/2019, 20:08 following a purchase from 19/06/2019

Well packaged

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Acheteur Vérifié

Published on 21/06/2019, 19:22 following a purchase from 07/06/2019

Very good!

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Acheteur Vérifié

Published on 21/06/2019, 19:21 following a purchase from 18/06/2019

Very good!

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Acheteur Vérifié

Published on 21/06/2019, 19:13 following a purchase from 18/06/2019

Perfect

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Acheteur Vérifié

Published on 21/06/2019, 18:02 following a purchase from 18/06/2019

Products conforming and fast delivery

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Acheteur Vérifié

Published on 21/06/2019, 18:00 following a purchase from 18/06/2019

Several orders, no disappointment so far.

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Acheteur Vérifié

Published on 21/06/2019, 17:53 following a purchase from 19/06/2019

This is my second order and it is always impeccable, very fast delivery!

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Acheteur Vérifié

Published on 21/06/2019, 17:41 following a purchase from 18/06/2019

Fast and compliant shipping and a very good price thanks to the -50% discount code

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Acheteur Vérifié

Published on 21/06/2019, 17:38 following a purchase from 18/06/2019

Easy navigation and ordering, very fast shipping, responsive customer service... I recommend!

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Acheteur Vérifié

Published on 21/06/2019, 12:55 following a purchase from 18/06/2019

Product as described on the site received quickly

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Acheteur Vérifié

Published on 21/06/2019, 02:13 following a purchase from 16/06/2019

I ordered on Sunday with the Chronopost option (1 PM the next day) but I only received my order on Wednesday noon. I know it's a business day but I should have received it on Tuesday before 1 PM since I paid for this service

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Acheteur Vérifié

Published on 20/06/2019, 22:31 following a purchase from 18/06/2019

Perfect, very fast delivery

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Acheteur Vérifié

Published on 20/06/2019, 22:28 following a purchase from 18/06/2019

Fast - Nothing to complain about - Thank you!

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Acheteur Vérifié

Published on 20/06/2019, 21:28 following a purchase from 18/06/2019

All my packages arrived on time, Hawaiisurf manages its orders very well, although it is a bit expensive I recommend shipping the items with Hawaiisurf

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