Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

All reviews

Acheteur Vérifié

Published on 03/04/2019 à 16h45 following a purchase from 28/03/2019

Very good.

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Acheteur Vérifié

Published on 02/04/2019 à 22h30 following a purchase from 28/03/2019

Very good site, package delivered before the deadline! Impeccable!

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Acheteur Vérifié

Published on 02/04/2019 à 21h17 following a purchase from 30/03/2019

great

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Acheteur Vérifié

Published on 02/04/2019 à 16h15 following a purchase from 23/03/2019

Very good, recommend!

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Acheteur Vérifié

Published on 02/04/2019 à 12h53 following a purchase from 20/03/2019

Fairly well stocked.

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Acheteur Vérifié

Published on 01/04/2019 à 23h24 following a purchase from 22/03/2019

Having mentioned my phone number when ordering, I never received ANY TRACKING by email with a link or anything (I had to log in to the site) and NO SMS or anything telling me that the package was at the pickup point, I realized more than a week after the package arrived and without SMS the pickup office didn't want to give it to me!!! So I'm still without a package or progress on the order... it's quite poor for a first order.

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Response from HawaiiSurf Published on 03/04/2019

Hello,
We apologize for the issues encountered with the tracking, we indeed had transmission problems during this period.
For pickup, normally just an ID card in the name of the order is sufficient, strange that the pickup point decided otherwise.
We rarely experience delays in shipping, for future orders, if you haven't heard from us within 48 hours after purchase, don't hesitate to give us a call, our advisors can tell you more about the order.
However, this type of problem with tracking is very rare although quite annoying.
No need to exaggerate so much about the delays ;), your order from Friday night was sent the following Tuesday at our reopening and arrived on 27/03 not even a week before the package pickup on 02/04.

Acheteur Vérifié

Published on 01/04/2019 à 21h11 following a purchase from 19/03/2019

Perfect, ultra fast!

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Acheteur Vérifié

Published on 01/04/2019 à 20h40 following a purchase from 28/03/2019

Very fast delivery and packaging
Great

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Acheteur Vérifié

Published on 01/04/2019 à 20h17 following a purchase from 28/03/2019

Perfect

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Acheteur Vérifié

Published on 01/04/2019 à 19h13 following a purchase from 30/03/2019

great

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Acheteur Vérifié

Published on 01/04/2019 à 18h25 following a purchase from 30/03/2019

Great site

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Acheteur Vérifié

Published on 01/04/2019 à 17h55 following a purchase from 23/03/2019

Fast shipping and neat packaging, but no tracking during shipping. I randomly went to the relay point suspecting it should have arrived since the few days I ordered. I find the site average since it was redone. It's pretty, but full of bugs, especially in keyword searches. And there was no tracking, too bad.

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Acheteur Vérifié

Published on 01/04/2019 à 17h06 following a purchase from 24/03/2019

Very serious and fast site.

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Acheteur Vérifié

Published on 01/04/2019 à 15h27 following a purchase from 27/03/2019

Very good!

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Acheteur Vérifié

Published on 01/04/2019 à 14h02 following a purchase from 29/03/2019

First order placed.
The package has not yet been delivered.
This is therefore just a temporary review.

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Acheteur Vérifié

Published on 01/04/2019 à 13h08 following a purchase from 25/03/2019

Professional seller and on time!

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Acheteur Vérifié

Published on 01/04/2019 à 11h30 following a purchase from 15/03/2019

Efficiency, speed, I recommend.

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Acheteur Vérifié

Published on 01/04/2019 à 11h27 following a purchase from 27/03/2019

Product very poorly packaged, the clothing without packaging placed directly in a box. Box arrived crushed and the warranty sticker detached, so anyone could see what was in the box. Review your packaging. Also, I had to contact the relay point to find out if the package had arrived there. Too bad the site doesn't inform the customer......

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Acheteur Vérifié

Published on 01/04/2019 à 10h00 following a purchase from 26/03/2019

Always practical.

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Acheteur Vérifié

Published on 01/04/2019 à 09h59 following a purchase from 23/03/2019

Simple
Good product and good price!

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Acheteur Vérifié

Published on 01/04/2019 à 09h43 following a purchase from 23/03/2019

Reactive!!
Order shipped quickly!!
Thank you

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Acheteur Vérifié

Published on 01/04/2019 à 09h42 following a purchase from 27/03/2019

An independent and huge shop!! Competent sellers and an efficient site!! The temple of sliding at the service of riders.

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Acheteur Vérifié

Published on 31/03/2019 à 22h03 following a purchase from 25/03/2019

No problem, order as expected, fast delivery.

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Acheteur Vérifié

Published on 31/03/2019 à 21h56 following a purchase from 20/03/2019

Serious and available.

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Acheteur Vérifié

Published on 31/03/2019 à 18h25 following a purchase from 28/03/2019

MAGICAL! ordered on 03/28/19, received on 03/29/19 instead of 04/02/19 as planned... They really do not respect deadlines! LOL. A BIG THANK YOU to the whole team and long life to H.S. PEACE V.

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Acheteur Vérifié

Published on 31/03/2019 à 10h16 following a purchase from 24/03/2019

Very fast delivery; product as described.

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Acheteur Vérifié

Published on 31/03/2019 à 08h58 following a purchase from 25/03/2019

Fast delivery, and a responsive team in case of problems.

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Acheteur Vérifié

Published on 31/03/2019 à 04h38 following a purchase from 27/03/2019

Perfect

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Acheteur Vérifié

Published on 30/03/2019 à 22h56 following a purchase from 25/03/2019

Professional and responsive. Interesting prices.

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Acheteur Vérifié

Published on 30/03/2019 à 19h20 following a purchase from 25/03/2019

Order ok, slight delay in shipping but responsive customer service.

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Acheteur Vérifié

Published on 30/03/2019 à 19h14 following a purchase from 27/03/2019

As expected and fast

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Acheteur Vérifié

Published on 30/03/2019 à 16h29 following a purchase from 27/03/2019

Fast shipping, item as described!

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Acheteur Vérifié

Published on 30/03/2019 à 13h27 following a purchase from 24/03/2019

I am very satisfied with my order.

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Acheteur Vérifié

Published on 30/03/2019 à 07h40 following a purchase from 23/03/2019

Perfect shipping time, product as described. The carrier never notified me of the package drop-off at the pickup point. Order placed on March 23, package delivered on the 27th. Picked up on the 29th.

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Acheteur Vérifié

Published on 29/03/2019 à 23h02 following a purchase from 27/03/2019

Kindness, professionalism, availability and very good advice. I recommend without hesitation.
A big thank you to their entire team, especially Claude.

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Acheteur Vérifié

Published on 29/03/2019 à 16h36 following a purchase from 20/03/2019

Very good!

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Acheteur Vérifié

Published on 29/03/2019 à 14h11 following a purchase from 26/03/2019

Shipping the same day, delivered the next day at no extra cost. Products as described.

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Acheteur Vérifié

Published on 29/03/2019 à 13h26 following a purchase from 27/03/2019

Simple, nice site and cheaper than other sites.

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Acheteur Vérifié

Published on 29/03/2019 à 13h24 following a purchase from 26/03/2019

Fast delivery and product as ordered.

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Acheteur Vérifié

Published on 29/03/2019 à 13h23 following a purchase from 24/03/2019

Very good advice over the phone, well-made site, order placed without any issues. Perfect!!

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