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A
Rating: 5 out of 5
Excellent
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 4 out of 5
Simple and efficient site but often lacks information to choose the right equipment.
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A
Rating: 5 out of 5
Simple and effective.
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A
Rating: 5 out of 5
Professional, quick, and neat.
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A
Rating: 5 out of 5
Simple and fast
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A
Rating: 5 out of 5
Effective, fast delivery, easy-to-use site
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A
Rating: 5 out of 5
Fast and reliable
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A
Rating: 4 out of 5
Overall very good! I would have liked a confirmation SMS for shipping, and a slightly more reassuring packaging, but everything went smoothly, and the board is beautiful.. Excellent point to HS for also participating in the sales including on the Boards!! BRAVO!! A major store I have known for over 30 years, and I am delighted to see them still around!! LONG LIFE and THANK YOU!!
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A
Rating: 5 out of 5
Always clear and efficient
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A
Rating: 5 out of 5
Order received very quickly, everything is there. Perfect!
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A
Rating: 5 out of 5
Complete site, which has in real time the products from the magazine
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Rating: 3 out of 5
Still not delivered, although it was supposed to arrive yesterday
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A
Rating: 5 out of 5
I recommend this site, fast delivery, prices are not excessive and a wide choice for all sliding sports
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A
Rating: 4 out of 5
practical
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A
Rating: 5 out of 5
Very serious. I have never been delivered so quickly. I followed the site's instructions for the size and the model fits me perfectly.
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A
Rating: 5 out of 5
Ultra fast and careful shipping!!
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A
Rating: 5 out of 5
Fast and efficient.
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A
Rating: 5 out of 5
fast delivery. perfect packaging
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A
Rating: 5 out of 5
Good store, very good price, I called before placing my order and the person answered my questions, he was very friendly. I ordered right away, received quickly
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A
Rating: 5 out of 5
Nothing to report, fast, compliant, perfect
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
lacks technical characteristics of the products
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A
Rating: 5 out of 5
The order went very well. I chose to pick them up at the store, it was ready a few minutes after I made the payment on the site. On site, I found them a bit too big and the sellers immediately went to see if there were other sizes available. And generally, I have never had any problems with this store.
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A
Rating: 4 out of 5
Tb for Hawaiisurf, however, it is absolutely necessary to change the carrier TNT: I paid for home delivery and on 13/7, the delivery person did not bother to ring my doorbell even though 3 people were present and he dropped my package directly at a relay point. I went to pick it up but it was nowhere to be found at the relay. I then filed a complaint with TNT and they were supposed to call me back after contacting the delivery person. But two days later, I called back because I hadn't heard anything. Finally, my package was at the relay but since it was closed on Monday, I had to wait until Tuesday 17/7 to retrieve it!! I told my contact that all this would never have happened if the carrier had done their job, which is to deliver to my home. WELL, THEY HUNG UP ON ME!!
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A
Rating: 5 out of 5
PRODUCT CONFORMING TO PHOTOS. WELL PACKAGED. DELIVERY ON TIME. TO TRY...
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Rating: 5 out of 5
Very good, always someone to respond by email if needed
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Rating: 5 out of 5
Fast shipping
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Rating: 5 out of 5
Perfect packaging, shipment of the package on time.
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Rating: 5 out of 5
Perfect! Best store in France!!
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Rating: 5 out of 5
Order arrived on the scheduled date and well packaged. I am satisfied
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Rating: 5 out of 5
Good reception, quick preparation, I recommend
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Rating: 4 out of 5
Very serious, fast shipping
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Rating: 1 out of 5
The site is very good but the xcel 3/2 Infiniti ordered was extremely poorly folded and the neoprene on both legs above the knees has significant creases... sure it was on sale but it's a shame anyway....
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Rating: 4 out of 5
The products were in accordance with the order and they were delivered within the announced timeframe (3 days). The packaging was a bit light (no bubble wrap for the skateboard) and the product could have been damaged during transport.
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Rating: 1 out of 5
the delivery person did not come to my home. I pay for delivery for nothing. forced to go to a relay point. too bad.
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Rating: 3 out of 5
Very good products, nothing to complain about regarding the store. However, absolutely avoid home delivery by TNT! While I was entitled to free delivery to a relay point, I decided to pay 7.90 euros for home delivery because it was more convenient for me. Except that TNT didn't even bother to come to my home and directly dropped my package at a relay point 8km from my house at the beginning of the day! Paying nearly 8 euros for a service I was entitled to for free is a bit hard to swallow...
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Rating: 5 out of 5
No problem, just perfect! :)
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Rating: 5 out of 5
Quality products and interesting prices
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Rating: 4 out of 5
Almost perfect
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