Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2018
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2018
great
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2018
Difficulty in reaching the online purchasing service. Good ability to adapt to DPD Exapaq delivery issues. Received the package in good condition, size SM packaging but size XS fins even though SM was ordered. Product not compliant with the order. Before the start of a season, it puts the lifeguard in difficulty with equipment of the wrong size... to be continued!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2018
Perfect order tracking. Fast shipping. Product compliant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2018
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2018
delivered just in time thank you Hawaii surf
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2018
Lack of product definition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2018
Always impeccable at Hawaii
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2018
Order received in record time as always. Ordered items conform. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2018
Everything great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2018
Super efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2018
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2018
good promotion, express delivery..well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
Perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2018
Super price, I opted for in-store delivery but the reception was really average. Not a big deal but it leaves a bad feeling. The impression of bothering people.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
Perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2018
Nothing to say about the site, I am very satisfied. However, paying €7.90 with TNT who doesn't even ring the intercom at my home and goes directly to deliver the package to a relay point!!! Apparently we were 4 or 5 people in this case!!! I would like a refund of my shipping costs. Thank you. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
Super advice on the phone and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2018
Interesting price, order shipped and received very very quickly, friendly and competent sellers, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2018
speed, efficiency, respect for commitments
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2018
perfect I highly recommend very happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2018
Accommodating, commercial, and professional, I appreciated the responsiveness regarding the issue with my order. Thank you to my mysterious contact. Good sliding to all the team of HAWAII & SURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2018
This is the second time I buy from hawaiisurf, and I am not at all disappointed ^^ The package arrived very quickly, and very well packed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2018
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2018
Fast, and perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2018
Product conforms to what was announced and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2018
Fast delivery without issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2018
completely conform, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2018
Fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2018
A fast and careful shipment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2018
Excellent !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2018
Very good price, good service, fast shipping! Perfect!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2018
Carton opened on one side and torn on the other end.
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Response from HawaiiSurf
Hello,
We apologize for the condition of the package upon receipt. Was the board damaged? We find it a bit dry that the handling of the order, shipping, and delivery in less than 24 hours by our services (5 PM from the order to availability in the relay) is overshadowed by damage to the packaging carton, especially if the board shows no damage.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2018
Perfect, as always!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2018
Ultra-fast shipping and competitive prices on my skateboard.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2018
Good site and good value for money.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2018
Received quickly and well packaged, the grip provided is appreciated. Very good service but a few minor scratches on the deck that I intended to use for display.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2018
The pivots do not correspond to a truck for quad plates.
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Response from HawaiiSurf
Hello,
Indeed, you did not order quad pivots but skateboard ones. You can return them to the store address and we will exchange them for the correct ones, what is your plate model?
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2018
Delivery in J+1
Perfect!
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