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A
Rating: 5 out of 5
Interesting products
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
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A
Rating: 5 out of 5
Very well-designed site, you can quickly find what you're looking for
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A
Rating: 4 out of 5
Serious site. Package in good condition
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
order processing and delivery time very fast
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A
Rating: 5 out of 5
Always on top
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A
Rating: 4 out of 5
Interesting site, good products
Too bad Hawaii Surf does not offer direct delivery by post, so at home by the postman, the nearest DPD relay was 10 km away... just for two pairs of gloves.
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Too bad Hawaii Surf does not offer direct delivery by post, so at home by the postman, the nearest DPD relay was 10 km away... just for two pairs of gloves.
A
Rating: 5 out of 5
Super top
delivery on time
Very satisfactory material
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delivery on time
Very satisfactory material
A
Rating: 5 out of 5
5/5 nothing to complain about.
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A
Rating: 5 out of 5
Everything went very well. I recommend.
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A
Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
Fast delivery and in accordance with the announced date
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A
Rating: 5 out of 5
Quick order and receipt.
Attention, you just sent me a size 26.5 box for size 28 shoes, it was misleading, but the shoe size is indeed correct
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Attention, you just sent me a size 26.5 box for size 28 shoes, it was misleading, but the shoe size is indeed correct
A
Rating: 5 out of 5
Extremely satisfied with the speed of order handling and delivery, impeccable packaging, thank you to the whole team!
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A
Rating: 5 out of 5
A lot of choices
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A
Rating: 5 out of 5
Hyper fast shipping
thank you
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thank you
A
Rating: 5 out of 5
Thank you for the speed of the shipment. I was able to try my longboard 2 days after my order. The product matches the description. I had never done it before and the sensations are really great. I used to skateboard when I was young but these sensations are huge, it feels like being on a snowboard. Thank you Hawaii for your choice and quality of product and services
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A
Rating: 2 out of 5
No after-sales service, it's really a shame... A problem with a delivered product, which can happen but impossible to get information on the procedure to follow. A bit complicated when doing e-commerce!!
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Response from HawaiiSurf
Hello,
we are reachable by phone, but also and especially for a manufacturing problem by email and FB messenger allowing you to send us photos.
We have no message on these two regarding a manufacturing problem with your 686 belt (we have noted your complementary product review to this one) the procedure to follow is described in the corresponding tab "Warranty & SAV" in the bottom menu of the site.
This makes me question since we have no request from you before this review, how did you come to this conclusion about customer service and the procedure to follow, which is written in black and white without even having to contact us even if it is always better and welcome in the context of an after-sales service.
Best regards
Romain
HAWAIISURF
we are reachable by phone, but also and especially for a manufacturing problem by email and FB messenger allowing you to send us photos.
We have no message on these two regarding a manufacturing problem with your 686 belt (we have noted your complementary product review to this one) the procedure to follow is described in the corresponding tab "Warranty & SAV" in the bottom menu of the site.
This makes me question since we have no request from you before this review, how did you come to this conclusion about customer service and the procedure to follow, which is written in black and white without even having to contact us even if it is always better and welcome in the context of an after-sales service.
Best regards
Romain
HAWAIISURF
A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Large choice thank you
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A
Rating: 2 out of 5
2 to encourage them...
I'm trying to support the little boxes... But there is still work to be done... It's not very square yet
10 days after the announced delivery date... Still no news
No response to emails
Very very complicated to reach customer service... Who tells me they can no longer find the ordered item
No one is friendly and a refund in the process
I think I just had bad luck
I will still try again
Cyril
Translated reviews
I'm trying to support the little boxes... But there is still work to be done... It's not very square yet
10 days after the announced delivery date... Still no news
No response to emails
Very very complicated to reach customer service... Who tells me they can no longer find the ordered item
No one is friendly and a refund in the process
I think I just had bad luck
I will still try again
Cyril
Response from HawaiiSurf
Hello,
We are sorry for your purchase, indeed there was a lack of feedback on your order regarding preparation and customer service, we should have gotten back to you before the opposite became necessary.
Fortunately, this is not a generality, however some orders sometimes escape our attention.
We apologize once again for your order, we would have liked, like you, for you to enjoy your ski shoes, we thank you for your indulgence and understanding and hope to see you again on the site or in store!
Best regards
Romain
HAWAIISURF
We are sorry for your purchase, indeed there was a lack of feedback on your order regarding preparation and customer service, we should have gotten back to you before the opposite became necessary.
Fortunately, this is not a generality, however some orders sometimes escape our attention.
We apologize once again for your order, we would have liked, like you, for you to enjoy your ski shoes, we thank you for your indulgence and understanding and hope to see you again on the site or in store!
Best regards
Romain
HAWAIISURF
A
Rating: 5 out of 5
efficient, accessible, lots of choices
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good fast and communicative service.
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A
Rating: 5 out of 5
Website quite well-stocked, detailed
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A
Rating: 5 out of 5
User-friendly site, fast shipping and no problems ....
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A
Rating: 5 out of 5
fast!!!
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A
Rating: 5 out of 5
Delivery and product top-notch. Too bad the photo does not match the color of the product. (Nothing catastrophic when it comes to a wetsuit)
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A
Rating: 5 out of 5
Perfect with very good telephone advice.
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A
Rating: 5 out of 5
Fast delivery, arrived in good condition, no issues
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A
Rating: 3 out of 5
Quick shipping
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A
Rating: 5 out of 5
product as described and very fast shipping: PERFECT
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A
Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
Complete and clear.
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A
Rating: 5 out of 5
quick and careful shipping, very satisfied.
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A
Rating: 5 out of 5
Fast and compliant shipping
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A
Rating: 5 out of 5
Super site
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A
Rating: 5 out of 5
fast, call from customer service to clarify availability and associated delays.
Thank you
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Thank you
A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
Fast and meets my expectations
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