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S
Rating: 5 out of 5
Very responsive despite the order shipping errors
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
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A
Rating: 5 out of 5
Perfect!
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C
Rating: 5 out of 5
Navigation and ordering very simple, fast and efficient.
I recommend 100%
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I recommend 100%
J
Rating: 5 out of 5
Perfect, nothing to complain about. HawaiiSurf with complete confidence. See you soon for the next order.
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L
Rating: 5 out of 5
Arrived on time, the shoes match my order, at a good price
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V
Rating: 4 out of 5
Great site. The back and forth on the pages brings you back to the top of the page and not to the place in the list where we stopped.
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C
Rating: 5 out of 5
Fast delivery and product as described.
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J
Rating: 5 out of 5
Speed and quality at the rendezvous.
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M
Rating: 5 out of 5
Perfect
Very pleasant and recommended products for high protection
Thank you
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Very pleasant and recommended products for high protection
Thank you
R
Rating: 5 out of 5
Super skateshop. Super Price. Great customer service. Thank you!
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S
Rating: 5 out of 5
Nice site, fast delivery: everything is fine ;)
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M
Rating: 5 out of 5
Impeccable
Fast and always very competitive prices.
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Fast and always very competitive prices.
G
Rating: 5 out of 5
No issues with the order and delivery, and quality products.
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M
Rating: 5 out of 5
Very clear and manageable. The sales follow-up/after-sales service is exceptional and wonderful! Really!!
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L
Rating: 5 out of 5
Fast delivery. Competitive prices.
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L
Rating: 5 out of 5
Top!
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D
Rating: 5 out of 5
super advice and top delivery
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D
Rating: 5 out of 5
Extremely reliable and fast. Nothing to complain about.
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J
Rating: 5 out of 5
Very satisfied with the item, quick shipping.
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S
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
All ordered products are top quality and delivery is really very very fast. Top-notch. I recommend 200%.
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F
Rating: 1 out of 5
Package still not shipped after almost 1 month. The terrible customer service is unable to provide the carrier's tracking number.
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M
Rating: 5 out of 5
I am always happy to order from Hawaii surf for the quality of the products and the attention given to customers.
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T
Rating: 5 out of 5
Responsive and very friendly customer service! Order received quickly despite the small issue encountered along the way.
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C
Rating: 5 out of 5
Very good for everything, thank you.
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M
Rating: 5 out of 5
Efficient shipping and exchange, thank you.
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F
Rating: 3 out of 5
For the responsiveness and shipping time. However, a product on sale with a lack of stock update is not really acceptable in my opinion. The specifications are not precise on the second product. So not satisfied this time. But it remains a reliable site, which explains the 3.
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M
Rating: 3 out of 5
The order was announced, then delayed by a day without explanation. For the rest, everything went well.
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L
Rating: 5 out of 5
Good.
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M
Rating: 2 out of 5
Upon receiving my order, one product is missing. I would like a response to my email!! And especially to receive the missing product that has been paid for. Thank you for your attention.
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Response from HawaiiSurf
Hello Mrs. MCD, Unless we are mistaken, you have not contacted customer service regarding this issue. Please send an email to [email protected] or call +33(0)5 33 78 06 00 to report the problem while specifying your order number (HS49...) as well as the missing item so that we can verify what happened, please. The HawaiiSurf team sincerely apologizes for this inconvenience and thanks you for your understanding. Best regards, The Hawaiisurf Customer Service.
M
Rating: 5 out of 5
Perfect in every way: shipping the same day, received within 24 hours, product of excellent quality.
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C
Rating: 5 out of 5
Very clear site, many products.
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P
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Quality products and remarkable commercial service.
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S
Rating: 5 out of 5
Satisfied! Order received quickly. Product as described and on sale. Perfect.
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M
Rating: 5 out of 5
Fast delivery advice. Everything is perfect.
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O
Rating: 5 out of 5
Simple order on the site, no surprises. Quite fast delivery with good tracking.
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F
Rating: 5 out of 5
Very fast delivery!!!
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J
Rating: 5 out of 5
Perfect.
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J
Rating: 5 out of 5
Sports glasses found at a very good price on this site, received in 48 hours.
Very satisfied
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Very satisfied