HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2024
Ultra-fast shipping, well-protected skateboard, the shop is a major reference in the field of sliding sports in general (skate, surf), always a wide choice, I admit I get a bit lost, I will return without hesitation, thanks to the whole team, I recommend this ultra-professional shop.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2024
Very good shopping experience with Hawaii surf. Efficient customer service and fast shipping/receipt of the order. Thank you to them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2024
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2024
Very satisfied with the speed of shipping and the product received. I highly recommend and will continue to be a customer for my next decks. Thank you again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2024
Fast shipping, product well packaged. The only downside, one of the products in my order was out of stock, however, customer service was super responsive with an express refund and a commercial gesture. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2024
perfect high
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2024
Ultra-fast delivery, compliant products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2024
Very pleasant site. Secure and very fast order. Top!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/03/2024
I paid almost 1/3 of the price of the t-shirt for a 48-hour delivery. It arrived more than a week later.
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Response from HawaiiSurf
Hello Mr. B., You placed your order no. HS47602 on Friday, March 15 at 14:49. You probably didn't notice, but on our website, in the shipping policy tab, it is specified that all orders placed before 12:00 PM (GMT+1), on business days, will be processed the same day. https://www.hawaiisurf.com/policies/shipping-policy All others will be processed the next day. Then, it was the weekend. Our teams were on leave and the carrier too. Thus, your order was processed on the first business day, which means, Monday, 18/03/24. Colissimo took charge of your package under no. 6A35908359554 on the same Monday, as you can see on the Colissimo tracking https://www.laposte.fr/outils/suivre-vos-envois. Therefore, from Monday, 18/03, your package was in the hands of the carrier and, indeed, Colissimo delivered it to you only on 22/03/24. But, did you contact us in the meantime to report the delay of your package? We did not find any record of emails or calls that you may have sent to inform us of this issue. With a call or email from you, we could have contacted Colissimo earlier to find out what happened. Please understand that we cannot always control everything. Logistics is a very complex circuit that relies on the cooperation of different companies in the transport universe to ensure hundreds of shipments every day throughout France and abroad. This means that your package passes through the hands of other carriers to ensure your delivery. We agree that this does not justify the late delivery time, but you failed to contact us earlier so that we could inform Colissimo of your problem. Thank you for getting back to us so that we can review your case and think together about a satisfactory solution for you on this matter. Best regards, Suellen Customer Service HawaiiSurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2024
Fast delivery, very good order. Pleasant material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2024
I ordered a pair of Dalbello Lupo ski boots. Ordered on Sunday evening, received on Tuesday at the pickup point. Product as described, everything was perfect on my side.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2024
Very pleasant, competent, and available staff! Bravo, keep it up!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2024
Competent after-sales service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2024
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2024
Excellent!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Excellent price, very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Great, my skateboard arrived on time and well packaged. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Very responsive customer service and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2024
Order compliant and fast shipping.
Serious shop
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2024
Very good and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2024
Super fast and careful shipping, great work, like previous times.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2024
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Delivered on time. Package well packaged. Competitive price.
No issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Everything went very well and efficiently! Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2024
Order received very quickly, unfortunately the item was too big and I had to return the product which was refunded immediately.
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2024
Fast shipping, very competitive price, perfect!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2023
Defective product. Good customer service, but the replacement time was quite long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2024
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/02/2024
Easy, deadline respected, order tracking very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2024
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2024
Shop still as cool as in my childhood, thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2024
The jacket is totally in line with my expectations
However, the announcement also mentioned a package for N'PY that I never received
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Response from HawaiiSurf
Hello Mrs. Baroux, We are sorry for this inconvenience, but perhaps you did not notice that to benefit from the N'PY package offer, you needed to add a code that was indicated on the product at the time of your order. Please feel free to contact us so we can guide you on how to proceed to benefit from it. HawaiiSurf thanks you for your understanding and looks forward to your response. Best regards, Suellen DALL’AGNOL Customer Service Assistant | HawaiiSurf +33(0)5 33 78 06 00 [email protected] 8 place André Emlinger 64100 Bayonne hawaiisurf.com
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2024
First order at HS, it was not possible to have it delivered to the store in 75014, a pair of 686 gloves, very good + a Carve mask supposed to be 1-3 so photochromic and well no, received a yellow lens for bad weather indicated 2 on the box. Incomplete and approximate product descriptions on the site and moreover HS works with GLS for delivery, the worst I know, delivery delayed 3 times because the relay points (which are proposed by GLS in the center of Paris) are not valid, after negotiating with their sales service, I was finally delivered at home, the day before my departure to Les 2 Alpes. Phew
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2024
1 spray out of 2 received. The package was dropped in the mailbox with no possibility to check the package upon delivery and as stated in the tracking email: it is imperative to check the package upon delivery and to refuse delivery in case of doubts. No complaint can be taken into account without respecting this instruction.
I find it frustrating because in this case, the postman put the package directly in the mailbox which is at the beginning of the dead end. I was therefore unable to check the package. I would have appreciated having another option to make a complaint.
An error can also be made on your part. It is essential from my point of view to put oneself in the customer's shoes and to have flexibility and several options for complaints.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2024
Product in accordance with the order and received on time in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2024
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2024
Fast delivery and product conforms to my order
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