Customer reviews of HawaiiSurf

9,4 /10

Based on 10 211 published reviews

5 8 394 82% 4 1 146 11% 3 330 3% 2 130 1% 1 211 2%

Summary of reviews

HawaiiSurf consistently delivers fast and reliable service, with many reviews noting on-time or earlier deliveries, careful packaging, and products arriving in excellent condition. Customers highlight a broad selection and competitive pricing, with many items described as well-packaged and true to photos or expectations, including boards, wheels, wetsuits, and skate gear. The store’s communication and support are repeatedly praised, from prompt responses and efficient follow-ups to smooth returns and helpful assistance when delivery issues arise. Overall, shoppers repeatedly report a seamless ordering experience, strong product quality, and dependable shipping and service.

All reviews

Acheteur Vérifié

Published on 27/12/2016, 18:42 following a purchase from 22/12/2016

great site lots of choices!

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Acheteur Vérifié

Published on 27/12/2016, 10:48 following a purchase from 20/12/2016

Great, delivered in 3 days

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Acheteur Vérifié

Published on 27/12/2016, 10:32 following a purchase from 22/12/2016

Very well designed site

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Acheteur Vérifié

Published on 27/12/2016, 08:32 following a purchase from 22/12/2016

Perfect services

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Acheteur Vérifié

Published on 26/12/2016, 21:29 following a purchase from 19/12/2016

very good

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Acheteur Vérifié

Published on 26/12/2016, 21:03 following a purchase from 22/12/2016

Clear and neat site presentation, compliant products and finally a fast delivery. I highly recommend;

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Acheteur Vérifié

Published on 26/12/2016, 20:49 following a purchase from 19/12/2016

very good. excellent order tracking, timely delivery and package in impeccable condition.

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Acheteur Vérifié

Published on 26/12/2016, 20:18 following a purchase from 21/12/2016

Just perfect

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Acheteur Vérifié

Published on 26/12/2016, 18:12 following a purchase from 18/12/2016

Very satisfied as always!

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Acheteur Vérifié

Published on 26/12/2016, 15:16 following a purchase from 22/12/2016

Order not received within the indicated time. No gift to offer for Christmas.

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Response from HawaiiSurf Published on 19/01/2017

Hello,
We apologize for your order, only delivery for Christmas was guaranteed until 20/12. Your order was prepared and handed over to the carrier on 22/12, the date of the order. But with the Christmas rush, it could not be delivered within 24 hours to the pickup point but was handed over to the pickup point the next working day, Monday 26/12.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 26/12/2016, 14:57 following a purchase from 21/12/2016

Good value for money

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Acheteur Vérifié

Published on 26/12/2016, 14:44 following a purchase from 22/12/2016

Very good, fast, efficient, in accordance with the delivery time

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Acheteur Vérifié

Published on 26/12/2016, 13:35 following a purchase from 16/12/2016

Fast delivery and quality material as described and in the photos. I recommend without hesitation!!!

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Acheteur Vérifié

Published on 26/12/2016, 13:17 following a purchase from 22/12/2016

Fast delivery - 24h

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Acheteur Vérifié

Published on 26/12/2016, 10:03 following a purchase from 22/12/2016

A wide choice of products and free and fast delivery. Great!

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Acheteur Vérifié

Published on 26/12/2016, 08:51 following a purchase from 20/12/2016

Quick receipt, correct package, product conforms

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Acheteur Vérifié

Published on 25/12/2016, 21:58 following a purchase from 18/12/2016

Fast shipping, very friendly staff on the phone

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Acheteur Vérifié

Published on 25/12/2016, 21:04 following a purchase from 21/12/2016

Product conforms, fast delivery. Impeccable

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Acheteur Vérifié

Published on 25/12/2016, 20:54 following a purchase from 21/12/2016

Very good

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Acheteur Vérifié

Published on 25/12/2016, 20:13 following a purchase from 21/12/2016

Fast delivery and item conforms
Thank you

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Acheteur Vérifié

Published on 25/12/2016, 17:54 following a purchase from 21/12/2016

Exemplary speed, top delivery. Thank you again.

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Acheteur Vérifié

Published on 25/12/2016, 16:16 following a purchase from 20/12/2016

Very good site

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Acheteur Vérifié

Published on 25/12/2016, 15:53 following a purchase from 15/12/2016

Very fast package delivery!

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Acheteur Vérifié

Published on 25/12/2016, 15:41 following a purchase from 21/12/2016

Careful and fast shipping. An interesting choice. Friendly and efficient customer service.

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Acheteur Vérifié

Published on 25/12/2016, 14:15 following a purchase from 21/12/2016

Good but I had to pay for the return of a package that didn't fit and I didn't find that great. Moreover, on the new skates I received after the exchange, there was a manufacturing defect that I had to fix myself to avoid paying 16€ for a return package.

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Response from HawaiiSurf Published on 24/02/2017

Hello miss,
It seems that you ordered the wrong size since the next day you ordered the same product but in a larger size. If you make a mistake in size, it is normal for the return to be at your expense as we do not have agreements with carriers for free returns.
The first order benefited from free shipping because the minimum amount for this offer was reached, however the second order was not high enough so you had to pay the shipping costs.
You can contact us before placing an order to ask for advice and check that the size you ordered will fit you to avoid making a return and incurring extra costs. The store team is at your disposal by phone, email, and mail.
Best regards
Kevin
HAWAIISURF

Acheteur Vérifié

Published on 25/12/2016, 14:02 following a purchase from 19/12/2016

Fast and compliant shipping. THANK YOU

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Acheteur Vérifié

Published on 25/12/2016, 02:18 following a purchase from 20/12/2016

Clarity of the site and delivery time.

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Acheteur Vérifié

Published on 24/12/2016, 18:03 following a purchase from 20/12/2016

Interesting

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Acheteur Vérifié

Published on 24/12/2016, 17:02 following a purchase from 20/12/2016

Great site! Respect for deadlines and product safety

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Acheteur Vérifié

Published on 24/12/2016, 16:59 following a purchase from 17/12/2016

Fast service, delivery within the announced times

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Acheteur Vérifié

Published on 24/12/2016, 16:57 following a purchase from 20/12/2016

Top

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Acheteur Vérifié

Published on 24/12/2016, 16:02 following a purchase from 15/12/2016

Correct

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Acheteur Vérifié

Published on 24/12/2016, 14:55 following a purchase from 20/12/2016

the delivery is great

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Acheteur Vérifié

Published on 24/12/2016, 14:30 following a purchase from 20/12/2016

very good impeccable I recommend

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Acheteur Vérifié

Published on 24/12/2016, 13:55 following a purchase from 20/12/2016

Very fast shipping!

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Acheteur Vérifié

Published on 24/12/2016, 12:04 following a purchase from 19/12/2016

Recommended site. Delivery is fast and serious.

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Acheteur Vérifié

Published on 24/12/2016, 09:43 following a purchase from 20/12/2016

Perfect

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Acheteur Vérifié

Published on 24/12/2016, 09:23 following a purchase from 19/12/2016

it's a gift I haven't opened the package yet but for the order tracking it's perfect.

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Acheteur Vérifié

Published on 24/12/2016, 08:59 following a purchase from 09/12/2016

Wide choice of clothing and accessories. I recommend.

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Acheteur Vérifié

Published on 23/12/2016, 22:41 following a purchase from 19/12/2016

Serious and competent site. Very responsive, an order made on Monday evening at 7:30 PM, delivered the following Wednesday, that is 48 hours later!

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