Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

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Acheteur Vérifié

Published on 21/12/2016 à 16h48 following a purchase from 15/12/2016

Delivery within the announced timeframe, perfect. Thank you.

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Acheteur Vérifié

Published on 21/12/2016 à 14h53 following a purchase from 17/12/2016

Fast, available, reliable

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Acheteur Vérifié

Published on 21/12/2016 à 13h48 following a purchase from 17/12/2016

Fast

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Acheteur Vérifié

Published on 21/12/2016 à 13h42 following a purchase from 16/12/2016

very fast delivery, nothing to say!!

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Acheteur Vérifié

Published on 21/12/2016 à 07h55 following a purchase from 09/12/2016

Quick order and delivery on time. Top of the Top

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Acheteur Vérifié

Published on 20/12/2016 à 17h50 following a purchase from 16/12/2016

My reference in the matter for many years! What more can I say?

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Acheteur Vérifié

Published on 20/12/2016 à 12h14 following a purchase from 14/12/2016

Impeccable

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Acheteur Vérifié

Published on 20/12/2016 à 10h21 following a purchase from 11/12/2016

Great, fast delivery, product as described, and also cheaper than elsewhere! I recommend this store, I will probably make other purchases there.

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Acheteur Vérifié

Published on 20/12/2016 à 08h52 following a purchase from 16/12/2016

compliant in every way

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Acheteur Vérifié

Published on 20/12/2016 à 07h44 following a purchase from 13/12/2016

Very fast shipping and reception

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Acheteur Vérifié

Published on 19/12/2016 à 23h41 following a purchase from 15/12/2016

the service is top
product descriptions really accurate order delivered on time (even 1 day early) package wrapped with great care

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Acheteur Vérifié

Published on 19/12/2016 à 23h21 following a purchase from 15/12/2016

Good site to recommend

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Acheteur Vérifié

Published on 19/12/2016 à 22h53 following a purchase from 15/12/2016

Very fast and efficient! Thank you!

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Acheteur Vérifié

Published on 19/12/2016 à 18h28 following a purchase from 14/12/2016

Fast and complete delivery.

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Acheteur Vérifié

Published on 19/12/2016 à 18h03 following a purchase from 15/12/2016

Very serious
Delivery time respected

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Acheteur Vérifié

Published on 19/12/2016 à 17h50 following a purchase from 15/12/2016

Quick reception, compliant with the order. Perfect

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Acheteur Vérifié

Published on 19/12/2016 à 12h57 following a purchase from 13/12/2016

Easy to use, wide choice of clothing, shoes, accessories!

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Acheteur Vérifié

Published on 19/12/2016 à 12h01 following a purchase from 14/12/2016

Order delivered quickly in perfect condition.

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Acheteur Vérifié

Published on 18/12/2016 à 23h05 following a purchase from 14/12/2016

Very good value for money

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Acheteur Vérifié

Published on 18/12/2016 à 22h34 following a purchase from 14/12/2016

Awesome

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Acheteur Vérifié

Published on 18/12/2016 à 20h30 following a purchase from 13/12/2016

very good easy site

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Acheteur Vérifié

Published on 18/12/2016 à 13h34 following a purchase from 12/12/2016

Quick reception and good product

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Acheteur Vérifié

Published on 18/12/2016 à 13h33 following a purchase from 13/12/2016

Perfect, as always!

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Acheteur Vérifié

Published on 18/12/2016 à 12h05 following a purchase from 11/12/2016

Ultra fast delivery it's great!! Thank you

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Acheteur Vérifié

Published on 18/12/2016 à 11h08 following a purchase from 14/12/2016

Just perfect! There was a defect in my order, they called me right away to offer me another equivalent product. Ultra fast delivery and perfectly packaged. I recommend 100 percent.

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Acheteur Vérifié

Published on 18/12/2016 à 09h05 following a purchase from 14/12/2016

Efficient and fast.

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Acheteur Vérifié

Published on 17/12/2016 à 15h18 following a purchase from 13/12/2016

Delivery time not respected
Sms email sent to retrieve product while it is still not delivered
Big mess

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Response from HawaiiSurf Published on 17/12/2016

Hello,
It seems indeed that there was a bug during the delivery of your order as discussed together by email.
It was indicated deposited in relay on 15/12 while it was deposited on 16/12.
Please excuse us for these 7 hours of delay in the delivery of your order during this holiday season.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 17/12/2016 à 14h50 following a purchase from 13/12/2016

Efficiency and speed of delivery

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Acheteur Vérifié

Published on 17/12/2016 à 13h32 following a purchase from 12/12/2016

Efficient, fast, careful shipping.

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Acheteur Vérifié

Published on 17/12/2016 à 12h06 following a purchase from 13/12/2016

Satisfied or refunded... not really. Following a misunderstanding regarding the positioning of my bindings on my skis (a sophisticated computer tool to choose your position could easily be implemented), they did not want to take back my skis. For the boards I understand, once they are drilled they are unsellable. However, they could at least take back the bindings so that I can choose another model with different drillings that would allow me to position my bindings as I wish.

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Response from HawaiiSurf Published on 20/12/2016

Hello,
I just checked with my colleagues, if the bindings have not been used we can take them back even if they have been mounted.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 17/12/2016 à 09h00 following a purchase from 12/12/2016

Available for advice and quick for shipping. To recommend

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Acheteur Vérifié

Published on 17/12/2016 à 09h00 following a purchase from 13/12/2016

Very responsive! Received 2 days after my order!

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Acheteur Vérifié

Published on 17/12/2016 à 02h25 following a purchase from 12/12/2016

Practical!

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Acheteur Vérifié

Published on 16/12/2016 à 23h10 following a purchase from 12/12/2016

very good

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Acheteur Vérifié

Published on 16/12/2016 à 21h42 following a purchase from 12/12/2016

Clear, precise, functional site

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Acheteur Vérifié

Published on 16/12/2016 à 20h36 following a purchase from 12/12/2016

Very fast shipping

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Acheteur Vérifié

Published on 16/12/2016 à 20h33 following a purchase from 12/12/2016

Order received very quickly, great with good order tracking

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Acheteur Vérifié

Published on 16/12/2016 à 18h00 following a purchase from 11/12/2016

Fast and efficient service, serious.

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Acheteur Vérifié

Published on 16/12/2016 à 16h32 following a purchase from 11/12/2016

no comments.

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Acheteur Vérifié

Published on 16/12/2016 à 14h37 following a purchase from 12/12/2016

Super fast and top products

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