Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

All reviews

Acheteur Vérifié

Published on 18/08/2016 à 21h22 following a purchase from 12/08/2016

Effective.

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Acheteur Vérifié

Published on 18/08/2016 à 20h50 following a purchase from 14/08/2016

The site is really good, as there is a lot of choice.

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Acheteur Vérifié

Published on 18/08/2016 à 20h48 following a purchase from 14/08/2016

Wide choice. Speed and seriousness.

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Acheteur Vérifié

Published on 18/08/2016 à 19h40 following a purchase from 06/08/2016

Perfect.

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Acheteur Vérifié

Published on 18/08/2016 à 15h32 following a purchase from 09/08/2016

Perfect!

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Acheteur Vérifié

Published on 18/08/2016 à 13h35 following a purchase from 13/08/2016

Shipping on time. Careful packaging.

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Acheteur Vérifié

Published on 17/08/2016 à 20h55 following a purchase from 13/08/2016

Fast and efficient, I recommend.

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Acheteur Vérifié

Published on 17/08/2016 à 18h01 following a purchase from 13/08/2016

Small downside regarding the carrier TNT, home delivery option chosen, the carrier decided to deliver the package to the pickup point despite my presence at home without contacting me.......

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Acheteur Vérifié

Published on 17/08/2016 à 11h00 following a purchase from 12/08/2016

Second pair in 20 years gap at Hawaii. Ultra fast delivery. Quad on top!! Fun, comfortable and very smooth. Thank you Hawaii.

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Acheteur Vérifié

Published on 17/08/2016 à 00h09 following a purchase from 11/08/2016

Products equivalent to the announcement and received on time! Good job.

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Acheteur Vérifié

Published on 16/08/2016 à 14h15 following a purchase from 12/08/2016

Top!

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Acheteur Vérifié

Published on 15/08/2016 à 16h12 following a purchase from 11/08/2016

Delivered in 24h! Well done!

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Acheteur Vérifié

Published on 15/08/2016 à 15h16 following a purchase from 11/08/2016

Order not shipped the same day as announced. I ordered at 11, still not shipped to this day...

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Response from HawaiiSurf Published on 25/02/2017

Hello miss,
We apologize for the delay in preparing your order, one of the products in the order had to be replaced because there was a small mark on the plastic shell.
Your order was shipped on August 13, 2016, which was a Saturday, as the carriers do not work on weekends your order was taken care of on Monday, August 15, 2016.
We thank you for your patience.
Sincerely
Kevin
HAWAIISURF

Acheteur Vérifié

Published on 15/08/2016 à 09h31 following a purchase from 10/08/2016

cracked deck and cut grip

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Acheteur Vérifié

Published on 14/08/2016 à 20h35 following a purchase from 25/07/2016

Shipping and delivery without any problems. Product well packaged.

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Acheteur Vérifié

Published on 14/08/2016 à 19h33 following a purchase from 09/08/2016

On-time delivery and great product

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Acheteur Vérifié

Published on 14/08/2016 à 19h19 following a purchase from 10/08/2016

Order placed on a Thursday at 3 PM, arrived the next day at 10 AM! in impeccable packaging. Super happy.

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Acheteur Vérifié

Published on 14/08/2016 à 18h48 following a purchase from 10/08/2016

very good service full of Stickers with the purchase of a single item

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Acheteur Vérifié

Published on 14/08/2016 à 18h12 following a purchase from 10/08/2016

Serious and fast site for our order. Thank you.

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Acheteur Vérifié

Published on 14/08/2016 à 10h13 following a purchase from 08/08/2016

Order received in the shortest time, perfect board, thank you!

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Acheteur Vérifié

Published on 13/08/2016 à 23h24 following a purchase from 09/08/2016

yes happy

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Acheteur Vérifié

Published on 13/08/2016 à 21h23 following a purchase from 07/08/2016

Product as described, good but not excellent deadlines

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Acheteur Vérifié

Published on 13/08/2016 à 11h34 following a purchase from 08/08/2016

Hawai Surf super efficient as always!

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Acheteur Vérifié

Published on 13/08/2016 à 11h21 following a purchase from 02/08/2016

Very good site.

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Acheteur Vérifié

Published on 12/08/2016 à 23h58 following a purchase from 08/08/2016

Impeccable.

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Acheteur Vérifié

Published on 12/08/2016 à 21h44 following a purchase from 08/08/2016

I will speak of HawaiSurf seriously, order received in 48h in the middle of August ,) it's cool! The package arrived torn, but the product intact so no problems.
I will recommend the site!!

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Acheteur Vérifié

Published on 12/08/2016 à 18h49 following a purchase from 08/08/2016

top notch on all points really amazed and very satisfied!

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Acheteur Vérifié

Published on 12/08/2016 à 16h54 following a purchase from 08/08/2016

Product as described and very fast delivery!!! Top notch

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Acheteur Vérifié

Published on 12/08/2016 à 08h42 following a purchase from 03/08/2016

an excellent and efficient service

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Acheteur Vérifié

Published on 12/08/2016 à 07h53 following a purchase from 08/08/2016

Ordered on Monday received on Wednesday. Fast and efficient

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Acheteur Vérifié

Published on 11/08/2016 à 20h56 following a purchase from 07/08/2016

Very good deadlines respected, impeccable tracking, package received in perfect condition

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Acheteur Vérifié

Published on 11/08/2016 à 18h59 following a purchase from 07/08/2016

Hello, I ordered my powerslide brake on Sunday, received on Thursday.
Thank you Hawaiisurf.

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Acheteur Vérifié

Published on 11/08/2016 à 17h33 following a purchase from 29/07/2016

Fast shipping, perfect communication with customer service.

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Acheteur Vérifié

Published on 11/08/2016 à 13h03 following a purchase from 03/08/2016

A lot of delays, no excuses or information received

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Acheteur Vérifié

Published on 11/08/2016 à 11h59 following a purchase from 07/08/2016

deadlines respected

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Acheteur Vérifié

Published on 10/08/2016 à 20h35 following a purchase from 06/08/2016

ras everything is ok

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Acheteur Vérifié

Published on 10/08/2016 à 19h59 following a purchase from 06/08/2016

always very good, the new skate pack system is much clearer than before...

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Acheteur Vérifié

Published on 10/08/2016 à 10h08 following a purchase from 06/08/2016

I discovered this site while looking for a discounted boardshort.
And I found a superb Vessla.
The only small downside if I have to nitpick is that the color seems duller on the site than in reality, the short is flashy, but it's super nice too.
Great site and a lot of choices!

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Acheteur Vérifié

Published on 10/08/2016 à 09h16 following a purchase from 05/08/2016

Very interesting and easy to use

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Acheteur Vérifié

Published on 10/08/2016 à 06h49 following a purchase from 04/08/2016

super serious site, very fast shipping and great promotions

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