Customer reviews of HawaiiSurf

9,4 /10

Based on 10 211 published reviews

5 8 394 82% 4 1 146 11% 3 330 3% 2 130 1% 1 211 2%

Summary of reviews

HawaiiSurf consistently delivers fast and reliable service, with many reviews noting on-time or earlier deliveries, careful packaging, and products arriving in excellent condition. Customers highlight a broad selection and competitive pricing, with many items described as well-packaged and true to photos or expectations, including boards, wheels, wetsuits, and skate gear. The store’s communication and support are repeatedly praised, from prompt responses and efficient follow-ups to smooth returns and helpful assistance when delivery issues arise. Overall, shoppers repeatedly report a seamless ordering experience, strong product quality, and dependable shipping and service.

All reviews

Acheteur Vérifié

Published on 12/09/2016, 15:34 following a purchase from 08/09/2016

Hello
I give 5 stars
Before ordering on the website I called one of the employees who was very polite and understanding with me and my requests
I then ordered on the site and received my order very quickly

Translated reviews

Acheteur Vérifié

Published on 12/09/2016, 13:25 following a purchase from 07/09/2016

Very efficient

Translated reviews

Acheteur Vérifié

Published on 12/09/2016, 12:02 following a purchase from 31/08/2016

good quality items, fast delivery

Translated reviews

Acheteur Vérifié

Published on 12/09/2016, 11:07 following a purchase from 08/09/2016

Order received the day after my order, top!

Translated reviews

Acheteur Vérifié

Published on 12/09/2016, 08:54 following a purchase from 01/09/2016

Fast delivery. However, the packaging was poor. They disassembled the plate by breaking the screw in the spacer to remove the brake. The plate was loose in the package without protection, so it is scratched. And when we report it on the site, no response... ultimately 2 stars would have sufficed

Translated reviews

Acheteur Vérifié

Published on 12/09/2016, 08:13 following a purchase from 04/09/2016

Very fast!

Translated reviews

Acheteur Vérifié

Published on 12/09/2016, 07:57 following a purchase from 03/09/2016

Excellent service, delivery as promised within 72 hours

Translated reviews

Acheteur Vérifié

Published on 11/09/2016, 22:55 following a purchase from 07/09/2016

Very good

Translated reviews

Acheteur Vérifié

Published on 11/09/2016, 22:45 following a purchase from 07/09/2016

Very good

Translated reviews

Acheteur Vérifié

Published on 11/09/2016, 18:51 following a purchase from 07/09/2016

Very good, impeccable service, careful and attentive. I recommend!
Fast delivery

Translated reviews

Acheteur Vérifié

Published on 11/09/2016, 14:39 following a purchase from 23/08/2016

One week delay on delivery. A mistake that happens. Other orders went well.
The products are perfect, in line with my expectations.

Translated reviews

Acheteur Vérifié

Published on 11/09/2016, 08:14 following a purchase from 03/09/2016

Very efficient

Translated reviews

Acheteur Vérifié

Published on 10/09/2016, 17:44 following a purchase from 05/09/2016

Perfect

Translated reviews

Acheteur Vérifié

Published on 10/09/2016, 17:04 following a purchase from 05/09/2016

Best price on the market, and express delivery in 3 days! In short, I am extremely satisfied with the site.

Translated reviews

Acheteur Vérifié

Published on 10/09/2016, 16:02 following a purchase from 06/09/2016

Ultra fast delivery and very good quality item

Translated reviews

Acheteur Vérifié

Published on 10/09/2016, 13:48 following a purchase from 06/09/2016

Excellent. Good size as usual

Translated reviews

Acheteur Vérifié

Published on 10/09/2016, 13:14 following a purchase from 06/09/2016

Intuitive site and good pickup point in store

Translated reviews

Acheteur Vérifié

Published on 10/09/2016, 12:07 following a purchase from 05/09/2016

Very fast and careful deliveries, ordered on Tuesday, delivered on Thursday at the pickup point. I recommend!

Translated reviews

Acheteur Vérifié

Published on 10/09/2016, 10:59 following a purchase from 03/09/2016

Order processed quickly, perfect. Only (a) small downside: the packaging box a bit "light", but the delivered product was not fragile.

Translated reviews

Acheteur Vérifié

Published on 09/09/2016, 19:31 following a purchase from 04/09/2016

Perfect

Translated reviews

Acheteur Vérifié

Published on 09/09/2016, 19:11 following a purchase from 05/09/2016

Fast and efficient
I would recommend

Translated reviews

Acheteur Vérifié

Published on 09/09/2016, 15:22 following a purchase from 05/09/2016

Very satisfied.

Translated reviews

Acheteur Vérifié

Published on 09/09/2016, 12:54 following a purchase from 04/09/2016

I found your site very clear, very professional, the advice and comments also helped me in my choice.

Translated reviews

Acheteur Vérifié

Published on 08/09/2016, 19:39 following a purchase from 04/09/2016

Fast shipping, product as described

Translated reviews

Acheteur Vérifié

Published on 08/09/2016, 18:49 following a purchase from 02/09/2016

Small bugs during the order but customer service handled it well ;)

Translated reviews

Acheteur Vérifié

Published on 08/09/2016, 16:27 following a purchase from 04/09/2016

Delivery before the announced deadlines, perfect!

Translated reviews

Acheteur Vérifié

Published on 08/09/2016, 16:06 following a purchase from 02/09/2016

Very good shop to recommend

Translated reviews

Acheteur Vérifié

Published on 08/09/2016, 00:54 following a purchase from 03/09/2016

At €299.99 for the pair of rollers, I would have greatly appreciated unboxing a new, unopened product that hasn't already been used... Despite a well-designed website and package tracking, my feelings remain mixed for my first order on the site...

Translated reviews

Response from HawaiiSurf Published on 21/09/2016

Hello,
I am sorry if the pair received had some signs of trying in the store, having a physical store we have customers who can try the items, the products can be opened, and have rolled a few meters while being new.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 07/09/2016, 22:34 following a purchase from 03/09/2016

I sent you an email the same evening to add 2 measuring tapes that I had forgotten but I received no response from you. I didn't want to pay shipping fees

Translated reviews

Acheteur Vérifié

Published on 07/09/2016, 21:32 following a purchase from 03/09/2016

Order as described and received on time

Translated reviews

Acheteur Vérifié

Published on 07/09/2016, 20:35 following a purchase from 03/09/2016

Good

Translated reviews

Acheteur Vérifié

Published on 07/09/2016, 17:38 following a purchase from 03/09/2016

Given that I received the 2 packages on the same day, Hawaï surf could have charged me shipping fees only once at €6.90.... With the large items I have been buying for ages, that would have been the least they could do....

Translated reviews

Response from HawaiiSurf Published on 15/10/2016

Hello,
Unfortunately, since the orders are prepared independently and possibly by different preparers, it is quite complicated to link two different orders under the same name placed a day apart, if this happens a second time a quick call or email will allow us to connect the two!
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 07/09/2016, 13:49 following a purchase from 01/09/2016

Complete site and fast processing

Translated reviews

Acheteur Vérifié

Published on 07/09/2016, 11:08 following a purchase from 02/09/2016

Very good, fast delivery and in line with my expectations.
However, be careful with the delivery service, I don't think the package left the warehouse looking so shattered and misshapen, and yet that's how I received it.

Translated reviews

Acheteur Vérifié

Published on 07/09/2016, 10:56 following a purchase from 03/09/2016

Fast delivery. Clear site. Correct price

Translated reviews

Acheteur Vérifié

Published on 07/09/2016, 08:30 following a purchase from 26/08/2016

Fast shipping and well packaged, received the next day.

Translated reviews

Acheteur Vérifié

Published on 07/09/2016, 07:43 following a purchase from 17/08/2016

Delivery to the relay point very long (10 days) but the fault of the carrier and the opening hours of the relay point. Otherwise, nothing to say about the product, super flexible and lightweight suit, well-fitted cut according to the indicated size chart. I recommend.

Translated reviews

Acheteur Vérifié

Published on 06/09/2016, 21:13 following a purchase from 01/09/2016

Delivery on time

Translated reviews

Acheteur Vérifié

Published on 06/09/2016, 19:43 following a purchase from 02/09/2016

Top! Good advice and super fast shipping! I recommend!!

Translated reviews

Acheteur Vérifié

Published on 06/09/2016, 19:29 following a purchase from 29/08/2016

I recommend, very professional and accommodating service

Translated reviews