Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

All reviews

A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2020
Everything was perfect! The jacket, the purchasing and the fast delivery. I absolutely recommend the site!
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
Excellent
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Response from HawaiiSurf
Hello Madam,
Thank you for your positive feedback, we hope to see you again very soon!

See you soon, the entire HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Order received on time and complete, nothing to say
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Response from HawaiiSurf
Hello Madam,
Thank you for your positive feedback! See you very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2020
The site promised a delivery time of 2 days.
I received my package after a week!!! Disgraceful!
Translated reviews
Response from HawaiiSurf
Hello Sir,
Your order took longer than expected due to an inventory that mobilized our entire team, this is a very rare situation for which we apologize. We still hope that your opinion will change during your next experience with HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Order processed quickly and fast delivery!
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Response from HawaiiSurf
Hello Sir,
We thank you for this new review which is also positive ;) We hope to see you again very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
Everything is great.... efficient and fast. Good price
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Response from HawaiiSurf
Hello Sir,
Your comment is great! We thank you for sharing your experience with HawaiiSurf. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
First order placed at Hawaii Surf, I ordered on Thursday and received the skis the following Tuesday, so the deadline was perfectly respected! The skis are compliant with the order and at the best price on the internet! I couldn't reach them by phone, but a quick and effective response via Facebook was given to me!
I highly recommend!
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read from you, we thank you for sharing your positive experience with HawaiiSurf, we wish you good sessions with your skis! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2020
Order sent and received very quickly, the ski shoes are new, good sizes, nothing to add
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback, we are happy to learn that your experience with HawaiiSurf went very well.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
Good purchase, deadline met
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Response from HawaiiSurf
Hello Sir,
We are happy to see that your experience on HawaiiSurf went very well, we hope to see you again very soon!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2020
Product as described, fast delivery, attractive price, all good.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
Impeccable
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Response from HawaiiSurf
Hello,
Great, we are happy that everything went well!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Perfect....free and fast delivery. Quality product
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for sharing your experience with HawaiiSurf, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2020
I was informed several days after my order that the purchased product was out of stock... I therefore had to change color... Preparation and shipping were long, there is a lot of room for improvement!!!!
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Response from HawaiiSurf
Hello Sir,
Indeed, we experienced delays due to our inventory, it is difficult to contact in a timely manner when our entire team is mobilized... However, we are now up to date and our service is well in place. We thank you for your constructive review which gives us some ideas on areas to improve. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Fast shipping
Possibility to communicate by email effectively
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Response from HawaiiSurf
Hello Madam,
We thank you for your positive review, we hope to see you again very soon!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Fast delivery and product compliant with my request.
Completely satisfied.
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Response from HawaiiSurf
Hello Sir,
We are happy to read from you and to see that your experience with HawaiiSurf went very well! We thank you for your positive review.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Good value for money, good after-sales service, fast shipping!
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Response from HawaiiSurf
Hello Madam,
It is with pleasure that we read your review, we thank you for it. Hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Missing information about shipping. I saw the equipment arrive without being informed even though I had called to inquire.
Fortunately, I was present by chance.
Translated reviews
Response from HawaiiSurf
Hello Sir,
Very surprising that you did not receive tracking on your order, we apologize for this inconvenience. We thank you for taking the time to write to us, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
Rather satisfied. Delivery a bit longer than announced.
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that your delivery was unusually long, however we hope to see you again very soon for a new and shorter experience regarding waiting time. Thank you for sharing your experience through this review!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
The best prices, a delivery respected to the letter, a great product, a great ease of purchase, in short, the best!
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we are pleased to learn that your experience with HawaiiSurf went well in every way! Thank you for your detailed and positive feedback.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Serious, package received on time, well packaged (pretty cool for surfing)
I recommend
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read your review, we thank you and would be happy to see you among us soon.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
Perfect, I called because it was a gift, I received good advice and the material is great!!!
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Response from HawaiiSurf
Hello Madam,
It is a pleasure to read you, we thank you for your positive review! Hoping to see you again very soon!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
Perfect, on time
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your positive review, glad your experience went well with HawaiiSurf.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
Fast delivery, good quality product
Translated reviews
Response from HawaiiSurf
Hello Madam,
We thank you for taking the time to write to us, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2020
Nothing to criticize, thank you. Best regards
Translated reviews
Response from HawaiiSurf
Hello Sir,
We would like to thank you for your feedback, hoping to see you again very soon!
Have a nice day, see you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
Happy with my purchase and delivery was perfect thank you!!!
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Response from HawaiiSurf
Hello Sir,
We are happy to learn that your order went well on HawaiiSurf, we thank you for your review.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
We searched for this pad for a long time and finally found it at HawaiiSurf. Item as ordered and received on time. Thank you
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read your experience with HawaiiSurf, you found your happiness and that is what matters to us, we thank you for your positive review and hope to see you again very soon on our website.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Fast reception and as described! Very satisfied!
Translated reviews
Response from HawaiiSurf
Hello Madam,
We thank you for your positive review, we hope to see you again very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2020
perfect order. Purchase as expected.; Nothing to say. Seller to recommend
Translated reviews
Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we thank you for taking the time to write to us and we are delighted to learn that your experience went very well with our customer service!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Fast shipping and as described
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are delighted to read your review, thank you for taking the time to write it to us?
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2020
Fast
Efficiency
But the drop-off is a bit far from my home
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your review, see you soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
Order received quickly and as expected. Great product!
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your review, we are delighted to see that your experience with HawaiiSurf went well!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
It was TOP!
Translated reviews
Response from HawaiiSurf
Hello,
We thank you for your positive review, we hope to see you again very soon on HawaiiSurf?
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Very fast and careful.
Attractive price.
Nothing to say
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon on HawaiiSurf!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
After a first average experience, order never received, late refund.. I tried Hawaii surf again.. and this time, top!! Order processed quickly, shipped directly and received in 48h.. product as described, very fair price (sales).. good experience, I would recommend without worries..
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read that this new experience with HawaiiSurf went well, we constantly strive to improve our services! We would like to thank you for this positive review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2020
Impeccable
Translated reviews
Response from HawaiiSurf
Hello Madam,
Great, we thank you for your positive review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Perfect
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your positive feedback, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2020
Fast delivery
Translated reviews
Response from HawaiiSurf
Hello Sir,
We would like to thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Great!
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2020
BAD DESCRIPTION OF THE ITEM ON THE SITE
DISGRACEFUL CUSTOMER SERVICE, ALWAYS WAITING FOR A RESPONSE AFTER SEVERAL CALLS AND EMAILS
Translated reviews
Response from HawaiiSurf
Hello Madam,
We apologize for this inconvenience, our customer service will contact you during the day!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
product arrived on time
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your review and are happy to learn that your experience with HawaiiSurf went as you wished!
See you soon, the HawaiiSurf team.
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