Homeose.fr 9.7/10
★★★★★
based on 8131 published reviews 10 1

Latest neutral customer reviews

3/5
★★★☆☆
The sizes of the products offered are difficult to apprehend because according to the brand XL or XXL can be different.
Answer from Homeose.fr
Hello, Rest assured, when creating product sheets and in parallel to the addition of photos and description, our team offers a table of sizes to facilitate your choice and answer any questions. Our team is also available by mail or phone Monday through Saturday to accompany you and advise you, do not hesitate! See you soon on our store, Take care of you, Sincerely Johann - Customer Service
3/5
★★★☆☆
A little long I was obliged to restart homeose twice.
Answer from Homeose.fr
Thank you for your order and for sharing your experience with us. Your opinion is precious to us and gives us a chance to improve. Your order was placed on November 10th and was delivered the same day to the carrier. However, a holiday associated with a weekend and an exceptional period in France related to covid19 did not allow the carrier to deliver within the time limit.
I apologize for this incident beyond our control, fortunately exceptional and hope that the product ordered has fully satisfied you. I wish you a pleasant week, take care of you, Sincerely Johann - Customer Service
3/5
★★★☆☆
An error, in an article, on one of the 2 elements
Answer from Homeose.fr
Hello, I am sorry to read the difficulties encountered and apologize for this incident, fortunately exceptional.
In this case, I note that you have not yet contacted our team and will therefore come back to you personally in order to implement the necessary actions. If necessary, our team is happy to assist you. Also, do not hesitate to contact us by email or by phone via 0 805 69 21 21 which is a free number from a landline or mobile.
I wish you a pleasant week, Take care of yourself, Sincerely Johann - Customer Service
3/5
★★★☆☆
Elements not always very precise ... We seem to do the simplest/pressed ...
Answer from Homeose.fr
We are sorry you feel this way. We strive to always offer quality products and take the time to ensure customer satisfaction.
3/5
★★★☆☆
I was waiting for a mask to be delivered (as advertised) but I did not find it in the package. Probably an oversight.
Answer from Homeose.fr
Hello, Following our telephone conversation and as agreed, I am pleased to confirm that the brand has been delivered to the carrier yesterday and will be delivered to your home very soon. I wish you a very good weekend, Sincerely Johann - Customer Service
3/5
★★★☆☆
I was waiting for a mask to be delivered (as advertised) but I did not find it in the package. Probably an oversight.
Answer from Homeose.fr
Hello, Following my telephone message and not having succeeded in reaching you I renew all our excuses for this oversight. I hope that the products received as well as the gesture made following this will give you complete satisfaction. I wish you a pleasant week and remain at your disposal if necessary, do not hesitate! Sincerely Johann - Customer Service
3/5
★★★☆☆
Your delivery instructions do not allow just a house name ..it will not proceed unless a number is added.
Answer from Homeose.fr
Hello, Thank you for your order and for spending a few minutes on this evaluation. When finalizing your order and if you encounter any difficulties, please do not hesitate to contact us. We are in fact reachable by chat, email or even by phone on +33 09 72 49 68 49. I hope that you are in any case fully satisfied with your products. I wish you a pleasant week, cordially Johann - Customer Service
2/5
★★☆☆☆
Attention the packing arrived crushed fortunately that it does not break
Answer from Homeose.fr
Thank you for your order and for having spent a few minutes on this evaluation.
I am sorry to read that your package arrived in conditions that do not seem to be optimal and apologize for this incident beyond our control, fortunately exceptional.
I hope that the article received is intact and that you are fully satisfied with it.
I also inform you that I have forwarded your remarks to our partner. I wish you a pleasant weekend, Sincerely Johann - Customer Service
3/5
★★★☆☆
Very good good fast reception no waiting days bravo thank you
Answer from Homeose.fr
Hello, Thank you for your order and for having spent a few minutes on this evaluation. Your comments allow us to constantly improve our service. Also, and in order to do even better next time, could you please indicate the elements to be improved for a maximum note? I wish you a pleasant week, Sincerely Johann - Customer Service
3/5
★★★☆☆
Bad correspondence between size in cm (measures) and size indicated in the tables..... chance or sale effect??? For the rest it's OK
Answer from Homeose.fr
Thank you for your order, I am sorry to say that the size you ordered does not meet your expectations. In this case and if you wish it is quite possible to set up a return for the article concerned. Remaining at your disposal, Sincerely Johann - Customer Service
3/5
★★★☆☆
The after sales service is perfect
Answer from Homeose.fr
Thank you for having spent a moment for this evaluation. I notice that the after-sales service is perfect, but the note applied indicates the opposite. In order to improve our service, could you please tell me which points you would like to see improved? Thank you in advance, I wish you a very good week. Sincerely Johann - Customer Service
3/5
★★★☆☆
You have a large choice but no stock. For example it is impossible to order two identical briefs without having a 15 days delay for delivery, it's a bit of a shame. Sometimes it stops you from ordering.
Answer from Homeose.fr
Hello Mr. XXXXXXX, Thank you for your order and for taking the time to participate in our satisfaction survey. We have taken into account your comments which will help us to improve in the future. To date, we receive daily new items as well as items being restocked. With several thousand references, the available stock is constantly changing. In order to answer the numerous requests and to guarantee the satisfaction of our customers, a delay of 15 days is announced when an article is no longer available but already on order with the manufacturer. In most cases, the article is already on its way, the delay is thus lower than that initially announced.
For the future and in order to answer your wishes as well as possible, do not hesitate to contact us by e-mail at the address: [email protected] or by telephone to the 0 805 69 21 21 (Free call since a fixed post or mobile) to know the times of restocking. In the present case, do you wish to be informed of the availability of the missing product during the finalization of your order? If yes, please send me the reference of the concerned article. I remain at your disposal for any further details or additional requests. Sincerely, Anthony - Customer Service
2/5
★★☆☆☆
The product description is misleading.
Answer from Homeose.fr
Hello Mr. Morin, Indeed, there was an error on the product sheet transmitted by the manufacturer which mentioned buttons whereas these jeans are in fact equipped with a zipper. We have just modified the sheet of this product in both colors on our website, so that they reflect reality. Thank you for your vigilance. I remind you of course that you can contact our customer service at 0805.69.21.21 (FREE number from a landline or a mobile) to proceed to an exchange or a refund. Remaining at your disposal, Christophe -
3/5
★★★☆☆
I recommend this site for the quality of these clothes but don't have any worries about returns or anything else, the customer service will always have an answer for everything, whatever you say you are stupid.
3/5
★★★☆☆
Effective
3/5
★★★☆☆
Order placed on April 19 Delivery on May 20 It takes time to make a package ....
2/5
★★☆☆☆
Delivery too long
Answer from Homeose.fr
To summarize your order: - you placed your order on Sunday 28/04/2019 at 5:38 pm - your order was prepared and shipped on Monday 29/04/2019 at 10:50 am, and a tracking link was then sent to you by email.
- the delivery of your order took place on Friday 03/05/2019 in the morning, and was carried out by your letter carrier. Between the moment when we sent your order, and the moment when you were delivered, there was a public holiday (May 1st); which lengthened the 48 hours deadline announced and generally noted by the Post office, but which is logical considering that many people do not work on public holidays.
I am sorry that you had to undergo this additional delay to receive your parcel. Know that we always do everything to make sure that our customers receive their order as soon as possible, but that we are dependent for that on our partner La Poste. I thus present to you, in the name of La Poste, all our excuses for this incident independent of the will of Homéose. Do not hesitate to come back to our Customer service if you need additional information.
2/5
★★☆☆☆
Prices too high, gift too stingy".
Answer from Homeose.fr
Hello Sir, I take note of your opinion and thank you for sharing your experience with us. That said, please note that the prices charged on our store are in the low range of prices recommended by the brands. For information, the product you bought is 70€ on the brand's website. To this, you should have added 10€ for shipping, which would have cost you 80€ in total. So I must admit that I'm a bit surprised that, selling it to you at 56€ (with free shipping), you think our price is too high". If I take my calculator, you paid 30% less... As for the "stingy" gift, it is not a gift, but a small attention (candy) that we allow ourselves to add in the packages. I note that the sweets are not to your taste. The customer service remains at your disposal if you have any other questions.
3/5
★★★☆☆
Order taken in charge by La Poste on April 23, mail arrived on April 30. Delays much too long for an available article. A commercial gesture would be welcome...
3/5
★★★☆☆
Description of the items not very precise.