/10
★★★★★
based on 9155 reviews published
★★★★★
based on 9155 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good site except for the lack of link between my payment and my order, hence the 8 day wait before shipping
Acheteur Vérifié
purchased on 09/11/2018
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Answer from Homeose.fr
Thank you for your review of our website Homéose.fr. We are sorry for the delay you have experienced due to a problem linking your payment to your order. We have taken your comment into account and will do our utmost to improve our order processing system. We hope this will not prevent you from continuing to use our services. Thank you again for your confidence.
2
/5
★★☆☆☆
As I never received this order, it is difficult for me to evaluate its content. I was warned that I would be informed of the decision of Homéose following the non-distribution of this order, I am still waiting for it.... Sincerely
Acheteur Vérifié
purchased on 30/09/2018
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Answer from Homeose.fr
Hello, Thank you for taking the time to respond to this review.
As indicated we are waiting for a return from the carrier.
It is difficult for us to answer precisely without a direct exchange. You will be contacted as soon as possible.
Rest assured, we have never left a customer in the lurch in this situation.
Sincerely, Bruno - Customer Service 0 805 69 21 21
As indicated we are waiting for a return from the carrier.
It is difficult for us to answer precisely without a direct exchange. You will be contacted as soon as possible.
Rest assured, we have never left a customer in the lurch in this situation.
Sincerely, Bruno - Customer Service 0 805 69 21 21
3
/5
★★★☆☆
TOO COMPLIMENTARY
Acheteur Vérifié
purchased on 02/10/2018
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Answer from Homeose.fr
I'm sorry you found our site so complicated. Could you tell me in more detail what caused you the problem? We're always looking for ways to make our users' experience smoother and more enjoyable. Thank you for taking the time to leave us your feedback.
3
/5
★★★☆☆
Nice
Acheteur Vérifié
purchased on 05/09/2018
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Answer from Homeose.fr
Thank you for your positive review. We are delighted that you had a pleasant experience on our site. Please do not hesitate to come back to us if you need help with your next purchase. Thank you for your confidence.
3
/5
★★★☆☆
I do not wish to say more
Acheteur Vérifié
purchased on 14/08/2018
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Answer from Homeose.fr
Hello Verified Buyer, thank you for your review. We take your note into account and will continue to work to improve our service. If you have any suggestions, please let us know. Thank you for choosing Homéose.fr.
2
/5
★★☆☆☆
Size guide for ES company is not good.
38 - 40 is more like 34 - 36 Maximum
Acheteur Vérifié
purchased on 04/08/2018
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Answer from Homeose.fr
Hello Acheteur Vérifié, thank you for your feedback on our website Homéose.fr. We are sorry that our size guide did not meet your expectations. We will work on improving it to better satisfy our customers. We value your opinion and thank you for sharing your experience with us. We hope to see you soon on our site. Sincerely yours, The Homéose.fr team
3
/5
★★★☆☆
Very complicated to place an order, too many operations to perform.
Acheteur Vérifié
purchased on 10/08/2018
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Answer from Homeose.fr
Hello Verified Buyer, thank you for your review. We're sorry that our ordering process was complicated for you. We are taking your feedback into account in order to improve our service and make your ordering experience easier. We hope that despite these difficulties, you are satisfied with your purchase on our site. Thank you for your confidence and see you soon on Homéose.fr.
3
/5
★★★☆☆
Well
Acheteur Vérifié
purchased on 06/08/2018
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Answer from Homeose.fr
Thank you for your positive review of our website Homéose.fr. We are delighted that you have enjoyed our service and products. Please do not hesitate to share your experience with your friends and family and to contact us if you have any questions or suggestions. We thank you for your trust and hope to see you soon on our site.
3
/5
★★★☆☆
Well
Acheteur Vérifié
purchased on 25/07/2018
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Answer from Homeose.fr
Thank you for your feedback, we are delighted that you are satisfied with our products. We will continue to work hard to offer you the best possible quality.
3
/5
★★★☆☆
Well
Acheteur Vérifié
purchased on 26/07/2018
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Answer from Homeose.fr
Thank you for your positive review and the 3/5 rating you gave to Homéose.fr. We are delighted to know that you are satisfied with our site. Don't hesitate to come back to us if you need more information or advice. We're always here to help. Thank you again for your confidence.
2
/5
★★☆☆☆
THE ITEM RECEIVED WAS NOT THE ITEM ORDERED. THE SIZE WAS TOO SMALL. NO PROBLEM, OUR 13 YEAR OLD SON WHO IS VERY THIN WILL BE ABLE TO WEAR IT
Acheteur Vérifié
purchased on 11/07/2018
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Answer from Homeose.fr
Hello Mrs. Van Hingelandt, I am sorry to learn that you received an article which does not suit you. I draw your attention on the fact that you were indeed delivered of the article which you ordered, and in the good size. I invite you to consult the e-mail of confirmation of order which you received before you proceed to your payment. It is well stipulated there that you ordered this product in size XS. The error is human, and at Homéose, we always accompany our customers with loyalty. I thus engaged a procedure of return, so that you can send back this product to us, that we will have a pleasure of re-addressing you in the size which you wish. Remaining at your disposal, Bruno - Customer service
3
/5
★★★☆☆
No particularity, fast delivery and neat package
Acheteur Vérifié
purchased on 16/07/2018
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Answer from Homeose.fr
Thank you very much for your comment. We are delighted to know that you appreciated our fast delivery service and our attention to the packaging of your parcel. We look forward to seeing you soon on our Homéose.fr website.
3
/5
★★★☆☆
Good site, but beware of size matching!
Acheteur Vérifié
purchased on 06/07/2018
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Answer from Homeose.fr
Thank you for your positive review of our site, we are delighted that you enjoy it. We take into account your remark concerning the correspondence of the sizes and we will make sure to improve this in the future. We thank you for your confidence and remain at your disposal for any questions you may have.
3
/5
★★★☆☆
Site a little old-fashioned and lacks a little ergonomics. Otherwise nothing to complain about my order, delivery, etc..
Acheteur Vérifié
purchased on 09/07/2018
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Answer from Homeose.fr
Thank you for your feedback. We have taken into account your comment regarding the ergonomics of the site and we are constantly working on improving our platform to offer our customers a better shopping experience. We are pleased to hear that you were satisfied with your order and delivery. We hope to see you soon on Homéose.fr for new orders. Thank you again for your confidence.
3
/5
★★★☆☆
Too bad we don't have more stock in sizes XS string Hom during the sales. Thanks in advance.
Acheteur Vérifié
purchased on 25/06/2018
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Answer from Homeose.fr
Hello Verified Buyer, thank you for your feedback. We are aware that sales can sometimes result in stock shortages, but please check our site regularly to be informed of our new availability. Thank you for your trust and loyalty.
3
/5
★★★☆☆
Delivery level, impeccable! Otherwise, small problems in the sizes, do not really match. But as this brand is the only one to have a good quality/price ratio... It would be interesting if there were regularly some products in promotion between *** ?, it would allow to buy more and more often...
Acheteur Vérifié
purchased on 24/01/2018
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Answer from Homeose.fr
Hello, thank you for your review of our website Homéose.fr. We are delighted to hear that you were satisfied with the delivery. We're sorry about the size issue, we'll inform our production department to solve this problem. We are aware of the importance of offering regular promotions to enable our customers to buy more and more often. We take note of your suggestion and will do our best to offer attractive offers to our loyal customers. We wish you an excellent day. The Homeose team.
3
/5
★★★☆☆
I had a delivery in relai colis and the order arrived to me at home, c that I did not wish... A little disappointing on this side.
Acheteur Vérifié
purchased on 17/01/2018
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Answer from Homeose.fr
Hello Verified Buyer, we're sorry you were disappointed with the delivery of your order. We will pass this comment on to our delivery department so that we can improve in the future. We thank you for your comment and hope to satisfy you even more with your next order. Sincerely, The Homéose.fr team
3
/5
★★★☆☆
Receipt of the order conforms. The article being small the exchange was much longer to realize. Moreover Homeose did not grant me the same discount on my second order as on the 1st.
Acheteur Vérifié
purchased on 03/01/2018
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Answer from Homeose.fr
Thank you for your feedback, we're sorry that the exchange took so long and that you didn't get the same discount on your second order. We take your comments into account and will do our best to improve our service in the future. Thank you for your confidence and see you soon on our site!
2
/5
★★☆☆☆
I am still waiting for the order GKWYLZODL#2
Acheteur Vérifié
purchased on 29/12/2017
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Answer from Homeose.fr
Hello, thank you for your feedback. We are sorry for the delay in your GKWYLZODL#2 order and apologize for any inconvenience caused. We take your feedback into account and will do our best to improve our services and offer you a better shopping experience in the future. Thank you for your understanding. Sincerely, [Your first name] from the Homéose.fr team.
3
/5
★★★☆☆
Order placed Saturday 2/12 for delivery on 4/12 Receipt of pro-forma invoice delivery announced on 5 or 6 Actual receipt on 7/12 at 2pm What does it look like to include in the package 2 carambar and a bag Haribo? who are we kidding Homéose? I would have preferred a voucher for a next order or a gift related to the products purchased. Thank you for extending your products to size 3XL.
Acheteur Vérifié
purchased on 11/12/2017
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Answer from Homeose.fr
Hello,
Thank you for your feedback. We are sorry for the delay in your delivery and for the unsatisfactory inclusion in your package. We take your comment into account and will do our best to improve these points in the future. We are also aware of our customers' demand for larger sizes and are currently investigating options to extend our offer. We look forward to satisfying you with your next order. Sincerely, The Homeose team.
Thank you for your feedback. We are sorry for the delay in your delivery and for the unsatisfactory inclusion in your package. We take your comment into account and will do our best to improve these points in the future. We are also aware of our customers' demand for larger sizes and are currently investigating options to extend our offer. We look forward to satisfying you with your next order. Sincerely, The Homeose team.
3
/5
★★★☆☆
Too long delivery time
Acheteur Vérifié
purchased on 11/12/2017
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Answer from Homeose.fr
Thank you for your feedback. We are sorry that you found the delivery too long. We will do our best to improve our delivery times in the future. Do you have any other comments or suggestions to share? We always appreciate feedback from our customers. Thank you for choosing Homéose.fr.
3
/5
★★★☆☆
Wide selection and good quality
Acheteur Vérifié
purchased on 01/12/2017
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Answer from Homeose.fr
Thank you for your positive feedback on our website Homéose.fr. We are delighted to know that you appreciated our wide selection and the quality of our products. We will continue to provide quality products to satisfy our customers. Thank you for your confidence and see you soon on Homéose.fr.
3
/5
★★★☆☆
ES underwear too short too tight disappointed
Acheteur Vérifié
purchased on 01/12/2017
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Answer from Homeose.fr
We are sorry to hear that our ES underwear did not meet your expectations. We will take your feedback into account to improve our products in the future. Thank you for your feedback.
3
/5
★★★☆☆
Promotions should not be an opportunity to get rid of old nightingales
Acheteur Vérifié
purchased on 30/11/2017
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Answer from Homeose.fr
Thank you for your feedback. We have taken your comments into account and will strive to improve our promotions policy in the future.
3
/5
★★★☆☆
Good packaging. On the other hand I received the emails of preparation of my order, then of forwarding that after having received my parcel which arrived 1 to 2 days after the date indicated...at the time of the order. Concerning the articles received, I am a little disappointed...
Acheteur Vérifié
purchased on 24/11/2017
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Answer from Homeose.fr
Thank you for your feedback and sorry for the delay in delivery. We will pass on your comments to our logistics team. We hope that despite this inconvenience, the products received meet your expectations. Please do not hesitate to contact us if necessary. See you soon on Homéose.fr.
3
/5
★★★☆☆
Quality items ok but I was supposed to receive a 20% discount that I never received .... so I am disappointed
Acheteur Vérifié
purchased on 24/11/2017
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Answer from Homeose.fr
Hello,
We're sorry to hear that you haven't received your 20% discount. Could you please contact us directly by email or telephone so that we can resolve this problem quickly? We would like to assure you that your satisfaction is our priority. Thank you for your confidence and your opinion. Sincerely yours, The Homéose.fr team
We're sorry to hear that you haven't received your 20% discount. Could you please contact us directly by email or telephone so that we can resolve this problem quickly? We would like to assure you that your satisfaction is our priority. Thank you for your confidence and your opinion. Sincerely yours, The Homéose.fr team
3
/5
★★★☆☆
1 good follow-up and report of the order to the delivery the faculty to pay by check is very good... when one is not sure of the antivirus of his computer, this possibility is very positive!
Acheteur Vérifié
purchased on 24/11/2017
Translated review
Answer from Homeose.fr
Thank you for your positive feedback on our order tracking and delivery service. We're delighted that you're happy with our cheque payment option, and that it allows you to secure your online purchase. We hope you are completely satisfied with your antivirus product and remain at your disposal should you have any further questions. Thank you for your confidence, and see you soon on our site! The Homeose.fr team
3
/5
★★★☆☆
Very clear and easy to use website. Product that I qualify as expensive: I was surprised not to find promos while the sales period is in full swing ....
Acheteur Vérifié
purchased on 24/11/2017
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Answer from Homeose.fr
Hello, thank you very much for your comment and your positive feedback on our site. We are sorry that you found our products expensive and we take note of your suggestion regarding promotions during sales. We will try to do better in the future. Thank you again for your feedback. Sincerely yours, The Homéose.fr team.
3
/5
★★★☆☆
I just regret that you did not remind me that I could benefit from many discounts: not very commercial and so the advertising is not relayed at the time of payment
Acheteur Vérifié
purchased on 24/11/2017
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Answer from Homeose.fr
Thank you for your feedback and I'm sorry you didn't receive a reminder about the various promotional offers available. I will pass on this remark to our team to improve our communication on this subject. Thank you again for your confidence in our site. We hope to see you soon on Homéose.fr.
3
/5
★★★☆☆
Neutral
Acheteur Vérifié
purchased on 24/11/2017
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Answer from Homeose.fr
Thank you for your feedback. We have taken your feedback into account and will do our utmost to improve our service. Please do not hesitate to contact us if you have any suggestions or comments. Sincerely, The Homeose.fr team.