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A
Rating: 4 out of 5
First order, satisfied with product and delivery
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
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A
Rating: 5 out of 5
Fast and careful delivery. The cut is perfect.
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A
Rating: 5 out of 5
Very fast and compliant. Very fast.
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A
Rating: 5 out of 5
Already rated on last order. Still just as satisfied.
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A
Rating: 5 out of 5
Very practical site. Regularly used for laser launches. Fast and efficient.
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A
Rating: 2 out of 5
The sheet metal is all scratched on both sides. The marking was left on the part. I have the impression of having recovered the scrap from the workshop. For the price of the cut sheet metal, I would not recommend the site.
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Response from John Steel
Hello, The SteelTeam has contacted you by e-mail to discuss this matter. Thank you for reporting this problem. Our customer service is available Monday-Friday 9am-12pm / 2pm-5pm on 0800 746 548. Have a nice day,
A
Rating: 5 out of 5
Simply perfect. High-quality cut and very easy to use. Fast delivery too ;)
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A
Rating: 5 out of 5
Great concept, very satisfied in every way
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A
Rating: 5 out of 5
perfect , compliant product , fast delivery , thank you
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A
Rating: 5 out of 5
very good product
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A
Rating: 4 out of 5
Product arrived dirty, with scratches and still the cutting plastic
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Response from John Steel
Hello, We'd love to have sheet metal as clean as in a decorating store, but 1 factory is always a bit dusty. The presence of film until delivery to your home is a guarantee of quality. It protects the front side during cutting, packaging and transport. Scratches of varying depth may appear on the reverse side of products.
A
Rating: 5 out of 5
Super service
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A
Rating: 5 out of 5
Quality of materials (shiny, film-coated marine-grade 316L stainless steel), quality of workmanship (precise, clean cutting), speed of delivery...JohnSteel is serious business. I recommend JohnSteel 100 times over. A very happy customer.
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A
Rating: 5 out of 5
very fast and quality product
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A
Rating: 5 out of 5
Very good as usual, maybe a bit expensive for single pieces.
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A
Rating: 5 out of 5
material as ordered
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A
Rating: 4 out of 5
Our choice of delivery dates was not taken into account at all. On the other hand, the material was superbly packaged and corresponded perfectly to our request, and the website is very well done.
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A
Rating: 1 out of 5
No news since my order.
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Response from John Steel
Hello Bernard, We have sent several emails to track your order: 5/10 - 22h49 - order confirmation; 6/10 - 7h49 - order preparation; 16/10 - 10h15 - parcel dispatched. Have you checked your spam? The parcel should arrive today. Have a nice day, SteelTeam
A
Rating: 4 out of 5
Clear merchant site. Perfect order tracking. Delivery on time. Product conforms to expectations. Only the DHL delivery man did not respect the instructions to warn me before going for the delivery. The delivery was almost not made; fortunately I have nice colleagues who caught up with the driver before he got away....
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Response from John Steel
Hello Jean-François, Thank you for sharing your experience with John Steel. For the time being, our carrier does not offer the option of SMS alerts for parcel delivery, but we are looking into the possibilities of setting up a system of this type. We look forward to working with you on other projects, The SteelTeam
A
Rating: 5 out of 5
Bonjour j'avis un peu peur car ma commande n'était pas importante mais elle a été traitée comme les autres très bien et bravo pour l'emballage très bien fait du travail de pro. merci et à bientôt Serge RONDINET
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A
Rating: 5 out of 5
Very careful packaging, part conforms to order, delivery on time.
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A
Rating: 5 out of 5
no problem
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A
Rating: 5 out of 5
Innovative, quality service, very useful
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A
Rating: 5 out of 5
I have received my parcel, as per my request.
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A
Rating: 3 out of 5
so-called shiny aluminium received marked (scratches), with several oxidation spots, only the cut-out measurement is accurate
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Response from John Steel
Hello Michel, We contacted you by email on 16/10/2017 to discuss these aspects. Have a nice day, The SteelTeam
A
Rating: 3 out of 5
HELLO , I have received my plates. Unfortunately it's not what I expected. I gave you dimensions in Cm , I needed two 600X 500 mm plates . These will not be of any use. I will order other plates from you again. THANK YOU. THANK YOU . Francis BOUCHER .
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Response from John Steel
Hello Francis, The measurements on our website are in millimeters. The dimensions are also indicated in millimeters in the basket before confirming the order. We look forward to working with you on your new projects. The SteelTeam
A
Rating: 5 out of 5
Super RAS
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A
Rating: 5 out of 5
well
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A
Rating: 5 out of 5
very professional careful packaging aluminium credenza at the top
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A
Rating: 5 out of 5
Fast execution and delivery. Quality of cut-out dimensions.
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A
Rating: 5 out of 5
Fast, efficient service. Surprised by the detail of the laser cut on 4mm sheet metal.
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A
Rating: 5 out of 5
Very good. Meticulous work. Deadlines met.
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A
Rating: 4 out of 5
good overall
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A
Rating: 5 out of 5
Very good. Meticulous work. Deadlines met.
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A
Rating: 5 out of 5
Bonjour Tres satisfait des réalisations
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A
Rating: 4 out of 5
Thank you
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A
Rating: 5 out of 5
Ras
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A
Rating: 5 out of 5
Very good. Meticulous work. Deadlines met.
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A
Rating: 5 out of 5
Very good. Meticulous work. Deadlines met.
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A
Rating: 5 out of 5
Quality and fast service.
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