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S
Rating: 5 out of 5
Dimensions respected. Correct delivery time, perfect packaging
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
All reviews
M
Rating: 5 out of 5
Nothing to say about the quality of the product, as requested. On the other hand, the TNT carrier is not reliable. The parcel was supposed to be delivered on 3/10 to my home address, which I never left. At 5.15pm I received a text message stating that the parcel had been dropped off at the Prado cellar relay point due to my absence. When I arrived, the shopkeeper told me he'd received nothing. On my return home, the deliveryman or TNT sent me another SMS to let me know that my parcel was at the Chemin des Goumiers relay point. The parcel was picked up on 4/10. It's impossible to contact TNT, which is why we're letting you know. We are not the only ones to complain about this carrier.
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H
Rating: 5 out of 5
ok
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R
Rating: 5 out of 5
Very satisfied
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L
Rating: 4 out of 5
Cutting to the millimetre nickel nickel delivery but the quality of the product could have been a little better for the price.
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Response from John Steel
Thank you for your detailed feedback!
We are delighted that the cutting and delivery lived up to your expectations. Regarding the quality of the product, we take good note of your comment. We are constantly striving to improve our materials while maintaining competitive prices, and your feedback helps us identify areas for improvement. We hope you will give us the opportunity to offer you an even better experience with your next order.
J
Rating: 5 out of 5
Delivery exactly as ordered.
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D
Rating: 5 out of 5
Very fast production, good quality materials, complies with my request. Very fast shipping.
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T
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Perfect!!!
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Y
Rating: 3 out of 5
The online tool is impractical
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Response from John Steel
Thank you for your feedback!
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
Y
Rating: 5 out of 5
top
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J
Rating: 5 out of 5
Correct product and delivery time.
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D
Rating: 5 out of 5
Fast, economical delivery and compliant product
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J
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
Very good service. Delivery on time and good customer service ready to answer any question l.
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C
Rating: 5 out of 5
After several orders on the site I can say that the products and service are up to scratch I recommend ++++
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D
Rating: 5 out of 5
Very good
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A
Rating: 1 out of 5
I ordered a stainless steel plate (73 cm diameter) from the "John Steel" site, cost: €586.00. This plate is obviously non-conforming, with a central deformation formed by a 1.5 mm hollow that is perfectly visible on the photos I sent them. In spite of this, "John Steel" refused to take back the plate for exchange - here's their reply: "Your plate remains in conformity with the factory specifications. The deviation you have noted is minimal, and is within the norms." It would therefore appear that the obvious deformation, in the form of a bowl rendering the plate unusable, is a normal compliance for "John Steel"!!!! Which is, of course, totally unacceptable. Let's hear it!
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Response from John Steel
Hello,
We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.
We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.
Yours faithfully
The John Steel team
We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.
We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.
Yours faithfully
The John Steel team
A
Rating: 5 out of 5
Quality, precision and speed. TOP service!
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M
Rating: 5 out of 5
Very good. Easy to use website, clear confirmation email, email and sms from the delivery person with precise date and time with a reminder one hour before delivery. Upon delivery, the package was superbly packaged and the merchandise conformed to the order. Bravo
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C
Rating: 5 out of 5
Hello, very patient service, the product corresponds to what I was looking for, only problem, no information from the deliveryman (delivery announced for the morning, but postponed to 11 am in the afternoon, no SMS two hours before as announced, and discovery of the deliveryman in front of my house without having announced himself.
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A
Rating: 5 out of 5
Very satisfied with the quality I found at John Steel. A small problem with the delivery, which only concerns the carrier. I recommend this company and would recommend it again if necessary.
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B
Rating: 5 out of 5
Very Pro
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M
Rating: 5 out of 5
You're super fast and it's perfect! Thank you so much!
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E
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Fast delivery, compliant product. Perfect for the induction hob niche, which was too large for all the plates.
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J
Rating: 5 out of 5
Perfect, nothing to complain about
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R
Rating: 5 out of 5
Nice performance from you
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P
Rating: 5 out of 5
At the top
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V
Rating: 5 out of 5
Bonjour, tout bien et sans problèmes, bien recu et bien emballée.
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C
Rating: 5 out of 5
Direct contact (on a detail of the order) with an extremely dedicated and caring secretary. Congratulations to her and to the company, whose image she creates.
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P
Rating: 5 out of 5
Very satisfied, very fast delivery and impeccable product.
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A
Rating: 5 out of 5
The order went very well, from order to delivery. Very satisfied
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A
Rating: 5 out of 5
Product executed according to my order.
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S
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
I found the purchasing experience top-notch: the site for selecting the product was very well done, the communication very clear, the delivery time shorter than expected. I'd definitely recommend it!
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Y
Rating: 5 out of 5
as ordered, well-designed package
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S
Rating: 5 out of 5
Excellent experience! Top-notch technical and sales support, ultra-fast production and shipping. Part received was of good quality and conformed to specifications. We'd like to see this quality of support and professionalism in many other French companies. I highly recommend John Steel!
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A
Rating: 5 out of 5
Very serious company. Fast delivery. Equipment as described. The people I spoke to on the phone seemed extremely competent, each in their own field.
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