Customer reviews of La Bouteille Dorée

9,7 /10

Based on 646 published reviews

5 557 86% 4 70 11% 3 17 3% 2 1 0% 1 1 0%

Summary of reviews

La Bouteille Dorée delivers with speed and reliability, consistently providing fast, well-packaged orders and on-time delivery, with many customers noting careful packaging and secure presentation, including beautiful gift boxes. The service stands out for professionalism and responsiveness, with clear, proactive communication and staff who are attentive and friendly, ensuring smooth ordering and gift-giving experiences. The site offers a strong selection of wines, including rare and diverse options, and gift-giving is highlighted by easy ordering, reliable delivery, and repeat, positive experiences for family and friends. Customers repeatedly praise the overall experience as efficient, seamless, and satisfying, with many noting dependable delivery tracking and thoughtful handling of gifts.

All reviews

Sébastien B.

Published on 27/07/2018 à 12h50

Very good site, lots of good quality wine and fast shipping.

Translated reviews

Sandrine G.

Published on 19/07/2018 à 07h30

The site was not working, I was told to wait an hour and everything was back in order. When you give an explanation and a deadline, the customer can only be satisfied.

Translated reviews

Charlotte G.

Published on 14/07/2018 à 11h38

Great service! Thank you so much!

Translated reviews

Claude R.

Published on 10/07/2018 à 15h59

Delivery on the agreed date.

Translated reviews

Arnaud B.

Published on 05/07/2018 à 21h15

Good service. RAS

Translated reviews

Frédérique D.

Published on 30/06/2018 à 13h57

Reactivity, choice, sound advice and exceptional service: I was looking for quality kosher wines for a reception. la Bouteille Dorée advised me and sent me a first, very specific selection of different wines so that I could make my final choice. We chose a rosé from Provence, an Israeli red and a Pommery Brut Royal, all kosher, all excellent and all very much appreciated, we were complimented. Deliveries were made on the day we received them. In short, the ease of ordering from a website and the very professional advice you'd get from a local wine shop. Recommend +++++++

Translated reviews

Brigitte P.

Published on 29/06/2018 à 11h39

It's a good site and there's plenty to choose from, I recommend it.

Translated reviews

Remi R.

Published on 21/06/2018 à 19h58

Fine

Translated reviews

Quentin F.

Published on 20/06/2018 à 15h33

First order, with really convenient delivery options! From ordering to delivery, everything was handled quickly and efficiently. Thank you very much!

Translated reviews

Perrine L.

Published on 19/06/2018 à 16h34

Customer service is attentive and responsive, the order was sent on time and the problem of reception was dealt with very pleasantly.

Translated reviews

Valerie L.

Published on 18/06/2018 à 11h37

impeccable ordering and service

Translated reviews

Pierre-Alexandre K.

Published on 18/06/2018 à 11h06

Delivery on time, very friendly person on the phone to add a note with the bottle! perfect.

Translated reviews

Lionel P.

Published on 17/06/2018 à 20h38

Perfect!

Translated reviews

Christophe L.

Published on 16/06/2018 à 11h58

Perfect product, as ordered and delivered as expected.

Translated reviews

Benjamin C.

Published on 16/06/2018 à 11h25

Excessive shipping costs, and choice of delivery date not respected.

Translated reviews

Response from La Bouteille Dorée Published on 19/06/2018

Hello, We have received your notice indicating excessive shipping costs and a delivery date that was not respected. As for the delivery date, you had chosen COLISSIMO for delivery on Saturday 16/06. However, as we indicate on the site, this carrier does not guarantee a delivery date or time. We replied to you on 11/06 and suggested that, as this was your first order, you ship your order by CHRONOPOST, paying the additional cost to guarantee delivery by Friday 15/06/2018 at the latest. Your order was indeed delivered on 15/06/2018. It therefore seems to me that we did everything possible, by warning you and incurring additional costs, to deliver your package for Father's Day and that the delivery date was met. We also informed you that if you imperatively wished delivery on Saturday 16/06/2018, the cost of delivery would be €25. This cost is the one that CHRONOPOST charges us for a Saturday morning delivery and we do not mark it up. It may seem high, but we have no control over it and it is comparable to the prices offered by other brands. For your information, during Father's Day, we offered Monday to Friday delivery at €4 for orders of €50 or more, and free delivery for orders of €80 or more, which I'm sure you'll agree are perfectly reasonable delivery charges. We hope we have given you sufficient explanations and remain at your disposal for any further information you may require. Yours faithfully Customer Service

Philippe M.

Published on 15/06/2018 à 12h45

Good but delivery costs too high if you want to fix the delivery date

Translated reviews

François S.

Published on 13/06/2018 à 01h23

The scheduled date was met.

Translated reviews

Sandra C.

Published on 09/06/2018 à 07h44

Very fast delivery Compliant order Very fast response to question asked

Translated reviews

Yannick K.

Published on 07/06/2018 à 17h13

Fast service

Translated reviews

Ludovic R.

Published on 06/06/2018 à 12h34

Fast delivery as expected

Translated reviews

Coralie J.

Published on 30/05/2018 à 14h27

Very nice box well packed and received very quickly. I am very satisfied!

Translated reviews

Vincent B.

Published on 28/05/2018 à 16h34

very well

Translated reviews

David R.

Published on 26/05/2018 à 11h42

super , bravo !

Translated reviews

Loïc C.

Published on 25/05/2018 à 13h15

Very good

Translated reviews

Alexandre T.

Published on 19/05/2018 à 23h19

Effective, but the personalized word was forgotten.

Translated reviews

Lionel M.

Published on 17/05/2018 à 16h45

For a first order, everything went well (speed of delivery in particular), I'll be back for sure.

Translated reviews

Isabelle P.

Published on 16/05/2018 à 17h36

Very good!

Translated reviews

Steve S.

Published on 12/05/2018 à 12h03

Great

Translated reviews

Régis G.

Published on 03/05/2018 à 21h00

easy and with no unpleasant surprises. Just as you'd hoped!

Translated reviews

Jacques L.

Published on 01/05/2018 à 14h07

right address

Translated reviews

Fabrice L.

Published on 20/04/2018 à 16h59

Efficient service, on-time delivery, quality products.

Translated reviews

Hélène S.

Published on 20/04/2018 à 04h19

Super site!!!

Translated reviews

Pierre H.

Published on 16/04/2018 à 07h38

Very quick delivery and the boxes are super pretty.

Translated reviews

Richard C.

Published on 15/04/2018 à 17h43

Just one thing to say: don't change a thing! Impeccable customer service, even in complicated situations (parcel lost in the post). I can't rate the product at the moment, I'll have to let it rest a bit for that.

Translated reviews

Guillaume R.

Published on 14/04/2018 à 13h03

Nice selection! I was delivered in 48h. Nothing to say.

Translated reviews

Karine J.

Published on 14/04/2018 à 11h51

good site

Translated reviews

Julien V.

Published on 10/04/2018 à 12h39

Pleasant, abundant site. I like the idea of themes (to be developed, then: literature, film noir...)

Translated reviews

Albert B.

Published on 10/04/2018 à 12h29

good responsiveness and interaction

Translated reviews

Matthieu C.

Published on 08/04/2018 à 11h49

Perfect!

Translated reviews

Jean-Claude D.

Published on 06/04/2018 à 21h54

Very good!!!

Translated reviews