Customer reviews of La Bouteille Dorée

9,7 /10

Based on 655 published reviews

5 564 86% 4 72 11% 3 17 3% 2 1 0% 1 1 0%

Summary of reviews

La Bouteille Dorée delivers a consistently reliable and efficient experience, with many customers noting fast, precise, and on-time delivery and carefully protected packaging that keeps bottles in excellent condition. The store earns praise for useful communication, quick responses, and attentive service, including generous gift options, smooth online ordering, and careful handling of orders across borders. Customers frequently highlight a wide and diverse selection, including rare wines, and the ability to send gifts with reliable, professional delivery that preserves the gift box presentation. The overall impression is of a serious, responsive company that maintains strong reliability, practical packaging, and friendly, helpful staff.

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Benoit D.

Published on 26/08/2018, 12:32

Errors in delivery but responsive, professional customer service

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Philippe P.

Published on 23/08/2018, 17:42

Fairly high prices. Fast delivery

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Laura J.

Published on 23/08/2018, 14:24

Site not very ergonomic and clear, but very clear communications

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Patrice F.

Published on 21/08/2018, 16:35

Very good service and order tracking

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Alexandre D.

Published on 17/08/2018, 12:06

Perfect, efficient delivery at reasonable prices.

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Michel P.

Published on 10/08/2018, 14:48

Order arrived on time and in perfect packaging.

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Loïc C.

Published on 09/08/2018, 12:02

Very responsive team, I'll be back!

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Jerome P.

Published on 30/07/2018, 11:27

Perfect, very responsive and professional. I recommend

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Nathalie A.

Published on 28/07/2018, 11:52

Fast, reliable service.

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Sébastien B.

Published on 27/07/2018, 12:50

Very good site, lots of good quality wine and fast shipping.

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Sandrine G.

Published on 19/07/2018, 07:30

The site was not working, I was told to wait an hour and everything was back in order. When you give an explanation and a deadline, the customer can only be satisfied.

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Charlotte G.

Published on 14/07/2018, 11:38

Great service! Thank you so much!

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Claude R.

Published on 10/07/2018, 15:59

Delivery on the agreed date.

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Arnaud B.

Published on 05/07/2018, 21:15

Good service. RAS

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Frédérique D.

Published on 30/06/2018, 13:57

Reactivity, choice, sound advice and exceptional service: I was looking for quality kosher wines for a reception. la Bouteille Dorée advised me and sent me a first, very specific selection of different wines so that I could make my final choice. We chose a rosé from Provence, an Israeli red and a Pommery Brut Royal, all kosher, all excellent and all very much appreciated, we were complimented. Deliveries were made on the day we received them. In short, the ease of ordering from a website and the very professional advice you'd get from a local wine shop. Recommend +++++++

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Brigitte P.

Published on 29/06/2018, 11:39

It's a good site and there's plenty to choose from, I recommend it.

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Remi R.

Published on 21/06/2018, 19:58

Fine

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Quentin F.

Published on 20/06/2018, 15:33

First order, with really convenient delivery options! From ordering to delivery, everything was handled quickly and efficiently. Thank you very much!

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Perrine L.

Published on 19/06/2018, 16:34

Customer service is attentive and responsive, the order was sent on time and the problem of reception was dealt with very pleasantly.

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Valerie L.

Published on 18/06/2018, 11:37

impeccable ordering and service

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Pierre-Alexandre K.

Published on 18/06/2018, 11:06

Delivery on time, very friendly person on the phone to add a note with the bottle! perfect.

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Lionel P.

Published on 17/06/2018, 20:38

Perfect!

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Christophe L.

Published on 16/06/2018, 11:58

Perfect product, as ordered and delivered as expected.

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Benjamin C.

Published on 16/06/2018, 11:25

Excessive shipping costs, and choice of delivery date not respected.

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Response from La Bouteille Dorée Published on 19/06/2018

Hello, We have received your notice indicating excessive shipping costs and a delivery date that was not respected. As for the delivery date, you had chosen COLISSIMO for delivery on Saturday 16/06. However, as we indicate on the site, this carrier does not guarantee a delivery date or time. We replied to you on 11/06 and suggested that, as this was your first order, you ship your order by CHRONOPOST, paying the additional cost to guarantee delivery by Friday 15/06/2018 at the latest. Your order was indeed delivered on 15/06/2018. It therefore seems to me that we did everything possible, by warning you and incurring additional costs, to deliver your package for Father's Day and that the delivery date was met. We also informed you that if you imperatively wished delivery on Saturday 16/06/2018, the cost of delivery would be €25. This cost is the one that CHRONOPOST charges us for a Saturday morning delivery and we do not mark it up. It may seem high, but we have no control over it and it is comparable to the prices offered by other brands. For your information, during Father's Day, we offered Monday to Friday delivery at €4 for orders of €50 or more, and free delivery for orders of €80 or more, which I'm sure you'll agree are perfectly reasonable delivery charges. We hope we have given you sufficient explanations and remain at your disposal for any further information you may require. Yours faithfully Customer Service

Philippe M.

Published on 15/06/2018, 12:45

Good but delivery costs too high if you want to fix the delivery date

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François S.

Published on 13/06/2018, 01:23

The scheduled date was met.

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Sandra C.

Published on 09/06/2018, 07:44

Very fast delivery Compliant order Very fast response to question asked

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Yannick K.

Published on 07/06/2018, 17:13

Fast service

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Ludovic R.

Published on 06/06/2018, 12:34

Fast delivery as expected

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Coralie J.

Published on 30/05/2018, 14:27

Very nice box well packed and received very quickly. I am very satisfied!

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Vincent B.

Published on 28/05/2018, 16:34

very well

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David R.

Published on 26/05/2018, 11:42

super , bravo !

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Loïc C.

Published on 25/05/2018, 13:15

Very good

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Alexandre T.

Published on 19/05/2018, 23:19

Effective, but the personalized word was forgotten.

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Lionel M.

Published on 17/05/2018, 16:45

For a first order, everything went well (speed of delivery in particular), I'll be back for sure.

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Isabelle P.

Published on 16/05/2018, 17:36

Very good!

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Steve S.

Published on 12/05/2018, 12:03

Great

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Régis G.

Published on 03/05/2018, 21:00

easy and with no unpleasant surprises. Just as you'd hoped!

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Jacques L.

Published on 01/05/2018, 14:07

right address

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Fabrice L.

Published on 20/04/2018, 16:59

Efficient service, on-time delivery, quality products.

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