Customer reviews of La Bouteille Dorée

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 655 published reviews

Summary of reviews

La Bouteille Dorée delivers a consistently reliable and efficient experience, with many customers noting fast, precise, and on-time delivery and carefully protected packaging that keeps bottles in excellent condition. The store earns praise for useful communication, quick responses, and attentive service, including generous gift options, smooth online ordering, and careful handling of orders across borders. Customers frequently highlight a wide and diverse selection, including rare wines, and the ability to send gifts with reliable, professional delivery that preserves the gift box presentation. The overall impression is of a serious, responsive company that maintains strong reliability, practical packaging, and friendly, helpful staff.

All reviews

A
Armelle W.
Rating: 5 out of 5
following a purchase from 17/12/2019
Good selection available, excellent service. The team is very attentive to any comments or remarks. Reliable site, easy to use, I've never been disappointed. I recommend it with my eyes closed.
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Christophe R.
Rating: 4 out of 5
following a purchase from 25/06/2019
Great advice, friendly welcome
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Guillaume H.
Rating: 5 out of 5
following a purchase from 11/01/2020
Excellent
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Sylvain G.
Rating: 4 out of 5
following a purchase from 23/10/2019
Good choice, interesting features for creating gift sets in particular
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Mickael D.
Rating: 5 out of 5
it was a gift and the recipient commented on the neat presentation of the parcel
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Armelle W.
Rating: 5 out of 5
Excellent experience, as always
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E
Eric F.
Rating: 5 out of 5
Very fast delivery on the requested day. Beautiful boxes
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Pascal M.
Rating: 5 out of 5
Well designed and easy to understand
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C
Cédric C.
Rating: 4 out of 5
Compliant, fast but one of the labels was torn... Too bad...
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Response from La Bouteille Dorée
Hello, We thank you for your positive review and regret the incident on the label of one of the bottles. Would you still be able to send us a photo of it to [email protected]? We'll get back to you by e-mail. Best regards.
D
David R.
Rating: 5 out of 5
PERFECT
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Michael M.
Rating: 5 out of 5
RAS - fast / easy / very well prepared package. Perfect
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David V.
Rating: 5 out of 5
Wide selection, fast delivery. Very serious site.
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Nils J.
Rating: 5 out of 5
Simple site navigation. Excellent customer service with Mr Hauser who took care of everything in a very short time. This enabled me to obtain the bottle in just 1 day. I highly recommend this site and will use it again on a personal basis.
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Eric F.
Rating: 5 out of 5
Very good tracking of the order, which arrived on time for our event. Thank you
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C
Clementine T.
Rating: 5 out of 5
Impeccable service and available when needed. Fast and well organized delivery, I recommend
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Pascal A.
Rating: 5 out of 5
The site is very easy to navigate.
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J
Julien V.
Rating: 5 out of 5
Great service! Thank you
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Dominique H.
Rating: 5 out of 5
Perfect! Order delivered on the agreed date and very nice gift box. I can't recommend it enough!
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V
Valentine L.
Rating: 4 out of 5
I was expecting a much more refined packaging... but I'm still satisfied with the quality of the shipment.
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Response from La Bouteille Dorée
Hello, Thank you for your positive review. As far as the packaging is concerned, our gift boxes are always very much appreciated and we take the greatest care in packaging them. If you feel that the packaging is faulty, please let us know by writing to our customer service department at [email protected]. Your information will be invaluable to us in improving our service. Best regards.
M
Marie-Agnès V.
Rating: 5 out of 5
Top-notch support, reasonable prices, delivery arrived on time. I recommend it.
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Christophe T.
Rating: 4 out of 5
A small problem with the order but superb responsiveness from customer service and a big thank you to Mr Lanil. The order was dispatched very quickly despite the setback, but delivery via Chronopost is not at the same level of service, which is a shame. I salute the quality of the parcel and the site's reference catalog, and I'll be ordering from this site again.
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Pascal H.
Rating: 5 out of 5
Easy order, fast delivery. Impeccable
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Christophe C.
Rating: 5 out of 5
Great, fast and secure shipping, very good contact... all +++ Thanks
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Laurent P.
Rating: 5 out of 5
This first order was a test. Perfect service, impeccable packaging, on-time delivery. Great flexibility. I suggest finding a better way of putting the messages enclosed with the shipment, as the envelope had slipped, being the same color as the box, I almost missed it... My decision is made, La BouteilleDoree will be my supplier for my customer gifts starting in September 2019. Well done to the whole team.
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David B.
Rating: 4 out of 5
Fast delivery
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Marie-Hélène V.
Rating: 5 out of 5
I am completely satisfied: a site that offers original products, for all budgets, very good responsiveness when I asked a question, extremely fast delivery.
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Eric F.
Rating: 5 out of 5
Very good advice over the phone and fast delivery on time. I recommend them!
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Celine P.
Rating: 5 out of 5
Very good site that I discovered.
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J
Joo-Hee Y.
Rating: 3 out of 5
Not bad! But the label on the bottle was old, so we couldn't see one of the vintage numbers (this detail was not specified on the site).
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Response from La Bouteille Dorée
Hello, Thank you for leaving your review of your purchase on our site. If the bottle is still in your hands, could you send us a photo of it to [email protected]? Best regards.
F
Frederic C.
Rating: 5 out of 5
fast, efficient and well packaged. Everything you'd expect from an online wine merchant.
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Gilbert M.
Rating: 2 out of 5
Disappointed by the product, but the order went well.
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Response from La Bouteille Dorée
Hello, we are aware of your opinion concerning two bottles of Georgian red wine from the Khareba estate, the Saperavi Premium 2013, which we sincerely regret. The first bottle you received as a gift, which you liked, also comes from our cellar (purchased in May 2019). Moreover, it comes from exactly the same batch that the estate had shipped to us in 2017, and all the bottles have since been stored in the same location, in a temperature- and humidity-controlled warehouse. When you indicate that the two bottles received in July are undrinkable, it is therefore difficult for us to understand the cause. Would it be possible for you to clarify your opinion by telling us whether you detected any particular defect in the wine, or whether the quality of the wine in these two bottles was significantly different from the first, by providing a few details? Thank you in advance for your reply. Best regards.
C
Christiane R.
Rating: 5 out of 5
nothing to add, I'm keeping this address safe.
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Xavier C.
Rating: 5 out of 5
Easy to use and very clear
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Christophe R.
Rating: 5 out of 5
Fast, friendly, simple
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Valerie P.
Rating: 5 out of 5
Pleasant site
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André M.
Rating: 5 out of 5
Fast service and correct order. Perfect.
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Emmanuelle Eugénie C.
Rating: 4 out of 5
Complicated on the phone but fine on the computer
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Frédéric H.
Rating: 5 out of 5
Very responsive. Perfect from order to delivery!
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Pierre P.
Rating: 5 out of 5
A good site.
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Philippe M.
Rating: 4 out of 5
Fine
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