Customer reviews of L’Atelier du Vin

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 814 published reviews
5 747 92% 4 42 5% 3 14 2% 2 2 0% 1 9 1%

Summary of reviews

Customers consistently highlight excellent product quality and thoughtful craftsmanship, with many noting beautiful, well-made items, practical design, and features like engraving, sturdy packaging, and reliable performance. Delivery stands out for speed and reliability, with multiple mentions of fast, on-time shipping, careful handling, and efficient service including friendly, responsive support and even handwritten notes. The customer service experience is repeatedly described as courteous, professional, and proactive, resolving issues quickly and replacing items when needed. Overall, the store is perceived as trustworthy and capable, delivering impressive gifts and practical wine-related products that meet or exceed expectations.

All reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Easy, intuitive navigation. Question on date of birth unnecessary and "blocking".
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2019
I found exactly what I wanted for 2 people in different age brackets. The site is very well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Fast and convenient delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Fast delivery with little touches in the parcel
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Superb personalized product, arrived quickly, plus I was entitled to little bonuses: top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Perfect customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2019
Top customer service: say what you do and do what you say, a basic principle not so often mastered. Here, that's the case ... and with a smile!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2019
Impeccable products Fast turnaround Friendly staff And sometimes even little gifts I'm already looking for what to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2019
First package received did not contain the correct order. Excellent level of customer service (Maelle) and the correct order sent quickly and free of charge.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2019
Very good telephone reception .fast delivery .thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
An error in the reference number delivered but the necessary steps were taken quickly. I recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2019
Es ging super schnell und war total liebevoll verpackt
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2019
Fast delivery. It was a birthday present for my husband and he loved it, he uses it all the time. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2019
Excellent , impeccable service , fast , careful packaging , I recommend
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