Customer reviews of Le Comptoir de Mathilde

Perfect

Perfect! Easy ordering and quality products

very efficient service. delicious and original products. the rum babas with a scoop of vanilla ice cream were a hit!

We first came across Les Comptoirs de Mathilde when we were on vacation, and we liked the wide range and the different tastes. A quick response to orders, quality products that are always a pleasure to eat.

Fast delivery even before the holidays, products as expected

From ordering to delivery for a gift, everything went smoothly. I recommend

Quality products, a little late for delivery but that's normal at Christmas time. The person in contact on Insta was very kind and responsive, thank you!

No news of my order since its return to the store.

Fast and efficient order. Well packed parcel. Would recommend.

Not tasted yet, because Christmas gifts, top packaging all products are well protected for transport.

Perfect!

Super everything is well categorized

Very well prepared and quality parcel, but really long delay. Fortunately everything arrived on time.

Good product.

Well received and very good

Order received on time but not respected

Very good service

Order very well packed! I was delighted, everything was packed one by one. On the other hand, during black friday it was complicated to see and validate the basket, the site had "beug", which generated a double payment for me. Reactivity of customer service was a bit long (15 days to get the refund) But everything ended well because I received my refund.

4 advent calendar orders. 2 received: very good 2 not received: catastrophic after-sales service: - several e-mails sent, few replies: check with the post office - telephone: no reply - visit to the store: can't do anything for me

Very ergonomic site, easy to view products and place orders.
Delivery packaging very well optimized in terms of volume.
Fast and efficient delivery.

I had a problem with my order and the customer service was particularly efficient. Thanks to them!!!

Everything was very well packaged, so top notch. And I already know the products, which are absolutely delicious!

Lots of Black Friday bugs and long shipping times

My order was split in two, part of which was sent to my old address and I didn't get my 2 free gifts. I sent several emails, the first of which was over a month old, and I haven't had any reply.

For an order placed in the middle of December, with the pandemic and the number of orders the retailer was able to receive, I found the delivery time to be very good. The quality of the individual packaging for each product ordered was perfect, and I'd definitely recommend it!

The prices are very expensive! I always wait for special offers to order, otherwise it's way too expensive for me.

Delivery too long, 14 days to receive my items

Delivery takes too long

My order arrived incomplete: 3 ORGANIC dried tomato and goat's cheese spreads are missing. There were supposed to be 4 and there are only 3. What's more, 1 out of 2 dried tomato and porcini delights arrived already opened and soiled the rest of the jars as everything was packed together. I sent an email to your customer service department on December 14th with photos and I haven't heard anything. I must admit I'm rather disappointed... Given that Christmas is coming up, I had to go and buy the 4 missing and damaged products in the store, without benefiting from the Black Friday discount on my initial order. I expect a return and refund from you as soon as possible, as well as a commercial gesture given the inconvenience caused.

The order was delivered fairly quickly and was complete with quality products. The only downside was that one of the box lids was completely torn, which is a shame when you're giving it as a gift.

I am very satisfied with my order.
The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.

very nice box, and the products look appetizing

Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.

Terms and conditions are not detailed enough

Lots of nice products, good ideas. Products well packaged, but processing time a little long (over a week for shipping), perhaps due to the Christmas period.

Very fast delivery, excellent!

Products very well packaged for transport.

Very good discovery! The delivery time was a bit long (about 2 weeks) but that's understandable during the holiday season.

Perfect