Customer reviews of Le Comptoir de Mathilde

Super service

Order placed at the very beginning of December: as of December 27 I had still received nothing: no goods, no refund, no reply to my multiple emails (the first sent on December 5 to alert me to the problem). And yet things had started well: the shipment was made very quickly. But because the packaging was too light, one of the jars broke during shipment and spilled into the coli. It happens. It's easily rectified. But my multiple attempts to contact customer service (via email three times, via the online form and via the paypal form) went unanswered for over three weeks. Yes, conditions are difficult between the confinement and the overwhelmed post office. But that doesn't excuse everything.
It's not right that, by the very admission of the person in charge of responding to negative reviews on this site, the phone rings in a vacuum (at the very least you could invest in an answering machine), nor that emails to customer service and requests for refunds go unanswered for several weeks. Especially when, at the same time, the person in charge of Instagram finds the time to answer without offering any concrete help: referring me to customer service, which doesn't answer! There's a problem of priority, and customer service isn't adapted to sales volumes. This is the company's choice, and it's the customers who are unlucky enough to have a problem (and the poor, overworked employee, apparently the only one in charge of customer service) who suffer. Other online sales sites, more respectful of the customer, choose to limit their sales when they know they won't be able to insure beyond a certain volume. Having had the good idea of using paypal, I was able to appeal to them to be reimbursed in full. It would have been nice if the comptoir de mathilde had responded to the paypal procedure in order to speed up the refund rather than ignoring it completely and letting the deadline expire: this shows how little esteem they have for the dissatisfied customer, especially if they haven't made their dissatisfaction public.
There's no point in replying to this notice, especially if it's to publish my surname, which avis-verifies will have taken care to edit in the reply, or worse, as I've also seen, my e-mail address. As mentioned above, I was finally reimbursed and my opinion is made.

Fine

We have just discovered this site. Fast delivery. We are very satisfied

A very responsive and commercial team

nice site

Fast service in general, nice products.
After the holidays, many products were unfortunately missing. A little expensive shipping costs for small packages.

Delighted with my delivery! Parcel delivered on time, very well packaged, now all I have to do is taste it :)

Very good, very nice site.

Order arrived promptly and very well packaged; shipping cost much too high, too bad. What's more, I was sure I'd chosen another, more convenient relay point, but I was delivered to a post office and that's the one written in the order. How odd.

Very good!

Perfect, fast delivery, well packaged product

Super-fast, super-careful delivery! Spreads to die for!

Perfect from start to finish and super tasty!

I love it, great product

Very good products. Fast shipping. I didn't give it 5 stars because of the shipping costs, which I think are too high.

all the steps, see the products, order, and be delivered quickly. No complaints. Impeccable.

It's just a marvel in every way, I highly recommend it! Enjoy!

Delicious

Expensive delivery costs, order had to be reshipped 2 days before Christmas because it was lost.

fast delivery, everything perfect

Super serious, delighted with the delivery time despite the holiday season, received VERY well packaged, no breakage, and of course quality products, thank you, continue, we'll be back.

Thank you!

Both the presentation of the parcel and the delivery were perfect. Thank you: the gift was much appreciated!

I love comptoir de Mathilde products

I love comptoir de mathilde products

The parcel was received on time and packaged with care. Thank you to the entire team.

Nothing to say. Simple and effective.

As always, quality and care.
NICKEL

Navigation on the site is pleasant and easy, the site is clear and pretty. The order and delivery went well. The products were very well packaged so there was no risk of breakage. The only small negative point was the large number of out-of-stock products...

Very good product. Although the product was very well protected in the parcel, the carton was damaged.

Great, just a little disappointed with the surprise

Very carefully packed parcel and delicious products. I will recommend and above all I recommend!

Very good

Top products and service

The order arrived very quickly but despite impeccable packaging a mug arrived with a broken handle. After a complaint with a photo, the product was quickly replaced.

Customer service does not respond.

Package arrived in good condition and on time. My order was upgraded because the product I ordered was out of stock. The chocolate sausage + the chocolate camembert. Thank you le comptoir de mathilde. I didn't taste the chocolate because they were gifts for the holidays, but I was told it was good.

Excellent and original! Perfect for a gift or to treat yourself! The parcel arrived very well protected, so it was perfectly safe. Thank you so much!

Easy-to-use site