/10
★★★★★
based on 6070 reviews published
★★★★★
based on 6070 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Parcel received quickly in good condition and the syrup is perfect.
Florence L.
purchased on 11/02/2024
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1
/5
★☆☆☆☆
There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.
Matteo M.
purchased on 10/01/2024
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1
/5
★☆☆☆☆
Missing half the order
Tiburce L.
purchased on 13/01/2024
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1
/5
★☆☆☆☆
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
Sylvie C.
purchased on 12/11/2023
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1
/5
★☆☆☆☆
One bottle was missing, never received an awnser from the store!
Aurora V.
purchased on 07/01/2024
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1
/5
★☆☆☆☆
Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.
Cindy R.
purchased on 06/01/2024
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1
/5
★☆☆☆☆
Delivery times respected.
Pierre B.
purchased on 06/01/2024
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1
/5
★☆☆☆☆
Bottles have been offered broken . Have emailed you guys to date no response now 4 days
Mrj J.
purchased on 27/12/2023
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1
/5
★☆☆☆☆
My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back
Justin P.
purchased on 20/12/2023
1
/5
★☆☆☆☆
No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas
Philippe S.
purchased on 07/12/2023
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1
/5
★☆☆☆☆
Not yet received my parcel!! so not happy!
Dany D.
purchased on 21/12/2023
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1
/5
★☆☆☆☆
I still haven't received my order
Christiane S.
purchased on 29/09/2023
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1
/5
★☆☆☆☆
I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?
Céline M.
purchased on 21/11/2023
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1
/5
★☆☆☆☆
Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!
Diane H.
purchased on 11/12/2023
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1
/5
★☆☆☆☆
Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.
Fabien S.
purchased on 08/12/2023
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1
/5
★☆☆☆☆
My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .
Tisha S.
purchased on 10/12/2023
1
/5
★☆☆☆☆
I paid more than 8 € in UPS fees to be delivered at home and while we were present the package was in relay which would not have cost me anything. Thanks for the commercial effort
Marie Elise L.
purchased on 10/12/2023
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1
/5
★☆☆☆☆
Honestly, it's been 2 times that I've placed an order and 2 times that I've had a problem with my order. Either the packaging is completely damaged or my product is received with the tape open (which is what happened with this recent order), and finally the fault of the opened package was put back on the deliveryman whereas the parcel was delivered nickel (better than the products inside) I find that not terrible level SAV. When you buy as a gift, you're not obliged to receive products in a box that's already been opened. A refund was planned on 01/12 but I still haven't received it as of 19/12. E-mail sent but no response and a refund that apparently takes 2 to 8 days to be delivered. I wouldn't recommend it. Otherwise the delivery is well respected.
Shana R.
purchased on 28/11/2023
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Answer from Les Trésors d’Érable
Hello Madam.
The product was reimbursed and offered to you, you mustn't abuse it, a thank you would be the least you could do ... what do you want? 100€ maybe?
The product was reimbursed and offered to you, you mustn't abuse it, a thank you would be the least you could do ... what do you want? 100€ maybe?
1
/5
★☆☆☆☆
There is a product missing from my parcel (walnuts). I would like a refund.
Charline Q.
purchased on 20/11/2023
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1
/5
★☆☆☆☆
Delivery to a different relay than the one chosen and above all the wrong quantity received and no response after contacting the site. Delivery of 4 boxes of cookies instead of 4 x 5 boxes...
Marjorie G.
purchased on 06/12/2023
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1
/5
★☆☆☆☆
I received my order, but I was supposed to receive a gift box for orders over 50€. I did not receive the gift box, even though my order was for 60.89€. I am very disappointed by this misleading advertising.
Bernard K.
purchased on 05/12/2023
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1
/5
★☆☆☆☆
I am missing part of my order and have not been informed...
Alain F.
purchased on 06/12/2023
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1
/5
★☆☆☆☆
It arrived broken, I called they said they would send it back but I have no news.....
Arnaud M.
purchased on 02/12/2023
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1
/5
★☆☆☆☆
Delivery charge when it was supposed to be free, packaging paid for but received loose in a single box
Martine S.
purchased on 03/12/2023
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1
/5
★☆☆☆☆
The jars of maple butter leaked. They must have suffered quite a few knocks during transport. Some of the lids showed signs of impact. Fortunately, the glass didn't break.
Delphine D.
purchased on 27/11/2023
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1
/5
★☆☆☆☆
Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.
Aurélien Z.
purchased on 16/09/2023
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1
/5
★☆☆☆☆
The requested home delivery was made to a relay point even though I had paid a supplement for home delivery
Sophie P.
purchased on 22/11/2023
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1
/5
★☆☆☆☆
A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.
Karin G.
purchased on 27/10/2023
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1
/5
★☆☆☆☆
Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.
Evelyne B.
purchased on 09/11/2023
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1
/5
★☆☆☆☆
Hello, the parcel I have received does not correspond to the order I have warned tresors derable and celine it's been more than a week and no news I will be obliged to make intervene whoever right please intervene quickly greetings
Philippe S.
purchased on 13/11/2023
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