/10
★★★★★
based on 6409 reviews published
★★★★★
based on 6409 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Barometer arrived broken and refused at reception
Francois B.
purchased on 06/05/2024
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1
/5
★☆☆☆☆
The parcel was not delivered to my home and I have contacted customer service 3 times, but I have not heard from them, so I have not heard from you and I have not paid for my order to be delivered to my home, even though I was home that day and I received an order from someone else.
Severine L.
purchased on 04/05/2024
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1
/5
★☆☆☆☆
We have not received our entire order... Disappointed...
Rachel P.
purchased on 01/05/2024
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1
/5
★☆☆☆☆
It’s a scam. They took money, never sent the product and do not respond to emails
Artem D.
purchased on 27/04/2024
1
/5
★☆☆☆☆
21€ of maple syrup. 6€40 parcel. All this to receive a parcel stuck to the floor of the relay point because the syrup had leaked. I immediately contacted customer service. Unfortunately, 15 days and 2 reminders later: still no answer... 27€ down the drain. I'd recommend passing on
Christophe B.
purchased on 14/04/2024
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1
/5
★☆☆☆☆
Wrong order and no answer to solve the problem
Fred F.
purchased on 16/03/2024
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1
/5
★☆☆☆☆
Very disappointed with Kraft Peanut Butter 1 kg. The minimum durability dates have passed (26/02/2024 and 09/03/2024).
Marie N.
purchased on 31/03/2024
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1
/5
★☆☆☆☆
The Maple Caramels I ordered were delivered to an address 30 km away from where I live. The invoice shows the correct address in Cologne. The owner of the kiosk didn't want to give me any information about the package on the phone. He told me to contact UPS. Only when I showed him the proof of delivery in person did he look for the order. When I got back home, I noticed that the best-before date had passed by 2 months on all 5 packages. Well, they are Marple Caramels, they are certainly still good. But something like this should not happen. Never again.
Peter M.
purchased on 26/03/2024
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1
/5
★☆☆☆☆
I did not receive this package. UPS lost the package
Jean Paul A.
purchased on 21/03/2024
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1
/5
★☆☆☆☆
A wrong item has been delivered and I did not received any answer to my request by phone and email to make an exchange.
Christine B.
purchased on 16/03/2024
1
/5
★☆☆☆☆
Une bière était cassée. De plus, je n'ai commandé que 7 bières sur les 11 que j'ai commandées.
森 �.
purchased on 08/03/2024
1
/5
★☆☆☆☆
I am not satisfied with the order as the blueberries are not pure but contain sugar and oil. I want to return the goods. I have also sent an e-mail to the company asking for the return slip. I have not yet received a reply.
Katarina S.
purchased on 01/03/2024
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1
/5
★☆☆☆☆
Did not arrive
Shane S.
purchased on 17/02/2024
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1
/5
★☆☆☆☆
The product I received was old and expired just a few days after I received it. I have contacted the company several times but they don’t respond.
Pernille Z.
purchased on 09/02/2024
1
/5
★☆☆☆☆
Parcel received quickly in good condition and the syrup is perfect.
Florence L.
purchased on 11/02/2024
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1
/5
★☆☆☆☆
There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.
Matteo M.
purchased on 10/01/2024
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1
/5
★☆☆☆☆
Missing half the order
Tiburce L.
purchased on 13/01/2024
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1
/5
★☆☆☆☆
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
Sylvie C.
purchased on 12/11/2023
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1
/5
★☆☆☆☆
One bottle was missing, never received an awnser from the store!
Aurora V.
purchased on 07/01/2024
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1
/5
★☆☆☆☆
Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.
Cindy R.
purchased on 06/01/2024
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1
/5
★☆☆☆☆
Delivery times respected.
Pierre B.
purchased on 06/01/2024
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1
/5
★☆☆☆☆
Bottles have been offered broken . Have emailed you guys to date no response now 4 days
Mrj J.
purchased on 27/12/2023
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1
/5
★☆☆☆☆
My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back
Justin P.
purchased on 20/12/2023
1
/5
★☆☆☆☆
No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas
Philippe S.
purchased on 07/12/2023
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1
/5
★☆☆☆☆
Not yet received my parcel!! so not happy!
Dany D.
purchased on 21/12/2023
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1
/5
★☆☆☆☆
I still haven't received my order
Christiane S.
purchased on 29/09/2023
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1
/5
★☆☆☆☆
I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?
Céline M.
purchased on 21/11/2023
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1
/5
★☆☆☆☆
Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!
Diane H.
purchased on 11/12/2023
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1
/5
★☆☆☆☆
Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.
Fabien S.
purchased on 08/12/2023
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1
/5
★☆☆☆☆
My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .
Tisha S.
purchased on 10/12/2023