/10
★★★★★
based on 6070 reviews published
★★★★★
based on 6070 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have sent a request to return my order and am being ignored by Customer Service.
Halat L.
purchased on 07/11/2023
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1
/5
★☆☆☆☆
2 cans of maple syrup had dents.
Aysim S.
purchased on 01/11/2023
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1
/5
★☆☆☆☆
Incomplete parcel
Benoit N.
purchased on 29/10/2023
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1
/5
★☆☆☆☆
The expiry date is too close. Less than a year.
Frédérique M.
purchased on 29/10/2023
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1
/5
★☆☆☆☆
I've bought 4 natural barometers but none of them work.
Nicolas P.
purchased on 16/10/2023
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1
/5
★☆☆☆☆
The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.
Jean-marie C.
purchased on 23/10/2023
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1
/5
★☆☆☆☆
UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.
Donald S.
purchased on 19/10/2023
1
/5
★☆☆☆☆
I never received the order. Also no notification from the parcel service
Guido V.
purchased on 14/10/2023
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1
/5
★☆☆☆☆
I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.
Audrey S.
purchased on 04/10/2023
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1
/5
★☆☆☆☆
After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...
Nadine C.
purchased on 28/09/2023
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1
/5
★☆☆☆☆
Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.
Charles M.
purchased on 01/10/2023
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Answer from Les Trésors d’Érable
Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.
1
/5
★☆☆☆☆
After ordering UPS contacts me (message on answering machine) to inform me that the place of delivery is no longer in their allocation. So I have to contact UPS with a premium rate number, which I refuse. I contact the website where I ordered and they were very reactive. They informed me that the carrier GLS would deliver my order. 5 days later no news! No delivery! I'm going to relaunch the website. But for the moment I have paid and no delivery of the products. I'll change my mind if I'm delivered very quickly.
Bruno M.
purchased on 13/09/2023
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Answer from Les Trésors d’Érable
Hallo, die Lieferung war kompliziert, entschuldigen Sie bitte die Verzögerung durch den Spediteur.
1
/5
★☆☆☆☆
I rate Les Trésors d'Érable very to very poorly. Ordered two different dreamcatchers, one brown and one black, I am sent two black ones. About this I have sent 2 messages and I am still waiting for a response and solution. Sad, very sad for a store that sells stuff from "real Indians and then acts this way. Real Indians are loyal, but this company certainly is not. I recommend that you order NOTHING here!
Nancy K.
purchased on 20/08/2023
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1
/5
★☆☆☆☆
I still haven't received my parcel
Jerome L.
purchased on 11/07/2023
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Answer from Les Trésors d’Érable
das Paket wurde im Relais abgeholt.
1
/5
★☆☆☆☆
Order not complete! Never got a reply to my complaint!
Alexandrine F.
purchased on 26/06/2023
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1
/5
★☆☆☆☆
The delivery went very badly, instead of the collection point nearby, I went to pick up my package 15 km from home! Thank you GLS . As long as you have this delivery man, I'll never order from you again! And I'll tell everyone about it...
Didier R.
purchased on 11/05/2023
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Answer from Les Trésors d’Érable
Guten Tag, Sie haben die Möglichkeit, UPS als Versandart zu wählen, herzlich willkommen
1
/5
★☆☆☆☆
They sent the parcel but never received notice of the stock , the parcel returned to them and after several requests the parcel was not sent back to me or even refunded the money
Mattia V.
purchased on 26/03/2023
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Answer from Les Trésors d’Érable
Bonjour,
Le colis a été livré chez vous avec votre signature le 19 mai 2023, cordialement t
Le colis a été livré chez vous avec votre signature le 19 mai 2023, cordialement t
1
/5
★☆☆☆☆
Very disappointed in their sense of customer service. A package received quickly but incomplete. 1 error may have happened, but no response to my 2 emails sent: it's not even worth 1 star.
Jonathan B.
purchased on 05/04/2023
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Answer from Les Trésors d’Érable
Ihr Problem wurde gelöst , entschuldigen Sie die Wartezeit
1
/5
★☆☆☆☆
I want to put 5 stars but can't. Excellent syrup and easy ordering and fast delivery
Jocelyne A.
purchased on 04/04/2023
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1
/5
★☆☆☆☆
I did not receive my package
Laurent D.
purchased on 29/03/2023
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Answer from Les Trésors d’Érable
Hallo, wenden Sie sich an den Kundenservice für Lieferprobleme
1
/5
★☆☆☆☆
I refused my stale order upon arrival
Catherine P.
purchased on 08/03/2023
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1
/5
★☆☆☆☆
I had to chase the package to several points that were actually not the delivery person's relay points. This is nonsense. Result a lot of time wasted for nothing.
C. B.
purchased on 05/03/2023
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1
/5
★☆☆☆☆
A box of cookies completely broken, box also damaged, in a nickel package. I have 3 other boxes ordered with ok box. As it's for gifts, I didn't check. I hope no bad surprises. I will refrain from rating
Nadine M.
purchased on 15/01/2023
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1
/5
★☆☆☆☆
I have been a customer of Maple Treasures for several years, the maple syrup is always of very good quality and exceptional but the maple leaf cookies have dropped dramatically in quality and when we opened the boxes we noticed the manufacturing date June 2019, we are in 2023!
Lydie B.
purchased on 08/01/2023
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Answer from Les Trésors d’Érable
2019 ? Unsere Website existierte zu diesem Zeitpunkt noch nicht! Dies ist nicht möglich. Wir haben 2020 eröffnet. Die Kuchen kommen von unserem Lieferanten in Kanada, der im September 2022 in Frankreich empfangen wurde.
1
/5
★☆☆☆☆
Excellent product. 2 delivery problems on the same order. No response from customer service. Too bad....
Nicolas C.
purchased on 12/12/2022
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1
/5
★☆☆☆☆
Disappointed with the whisky sortilège box. It's obviously not the seller's fault, but you could warn that the box is not presentable, you know that since you pack the glasses separately from the box.
Patrick N.
purchased on 19/11/2022
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Answer from Les Trésors d’Érable
Guten Abend, die Gläser sind nicht in der Schachtel montiert, da sie beim Transport zerbrechen können. Mit freundlichen Grüßen
1
/5
★☆☆☆☆
I had ordered 3 boxes of maple cookies however there is only one box in my package!!! I guess the order picker forgot the other 2... too bad for me
Sylvie P.
purchased on 19/10/2022
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Answer from Les Trésors d’Érable
Hallo, wenn es ein Problem mit Ihrer Bestellung gibt, sollten Sie uns kontaktieren, um die Situation zu bereinigen.
1
/5
★☆☆☆☆
The product is delicious but unfortunately 3 jars out of 5 are exploded, I'm still waiting to return these 3 jars and be refunded.
Céline B.
purchased on 25/09/2022
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1
/5
★☆☆☆☆
Delivery fast. However, one product was missing and of the cookies were 2 of 5 packages damaged us open. Have directly written an email to date no response can not recommend the store
Stefanie K.
purchased on 10/05/2022
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1
/5
★☆☆☆☆
The boxes arrived dented, I reported it, they called me and said they were going to send them back and I didn't receive anything, I am very disappointed.
Christine V.
purchased on 02/04/2022
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