/10
★★★★★
based on 6409 reviews published
★★★★★
based on 6409 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I paid more than 8 € in UPS fees to be delivered at home and while we were present the package was in relay which would not have cost me anything. Thanks for the commercial effort
Marie Elise L.
purchased on 10/12/2023
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1
/5
★☆☆☆☆
Honestly, it's been 2 times that I've placed an order and 2 times that I've had a problem with my order. Either the packaging is completely damaged or my product is received with the tape open (which is what happened with this recent order), and finally the fault of the opened package was put back on the deliveryman whereas the parcel was delivered nickel (better than the products inside) I find that not terrible level SAV. When you buy as a gift, you're not obliged to receive products in a box that's already been opened. A refund was planned on 01/12 but I still haven't received it as of 19/12. E-mail sent but no response and a refund that apparently takes 2 to 8 days to be delivered. I wouldn't recommend it. Otherwise the delivery is well respected.
Shana R.
purchased on 28/11/2023
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Answer from Les Trésors d’Érable
Hello Madam.
The product was reimbursed and offered to you, you mustn't abuse it, a thank you would be the least you could do ... what do you want? 100€ maybe?
The product was reimbursed and offered to you, you mustn't abuse it, a thank you would be the least you could do ... what do you want? 100€ maybe?
1
/5
★☆☆☆☆
There is a product missing from my parcel (walnuts). I would like a refund.
Charline Q.
purchased on 20/11/2023
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1
/5
★☆☆☆☆
Delivery to a different relay than the one chosen and above all the wrong quantity received and no response after contacting the site. Delivery of 4 boxes of cookies instead of 4 x 5 boxes...
Marjorie G.
purchased on 06/12/2023
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1
/5
★☆☆☆☆
I received my order, but I was supposed to receive a gift box for orders over 50€. I did not receive the gift box, even though my order was for 60.89€. I am very disappointed by this misleading advertising.
Bernard K.
purchased on 05/12/2023
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1
/5
★☆☆☆☆
I am missing part of my order and have not been informed...
Alain F.
purchased on 06/12/2023
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1
/5
★☆☆☆☆
It arrived broken, I called they said they would send it back but I have no news.....
Arnaud M.
purchased on 02/12/2023
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1
/5
★☆☆☆☆
Delivery charge when it was supposed to be free, packaging paid for but received loose in a single box
Martine S.
purchased on 03/12/2023
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1
/5
★☆☆☆☆
The jars of maple butter leaked. They must have suffered quite a few knocks during transport. Some of the lids showed signs of impact. Fortunately, the glass didn't break.
Delphine D.
purchased on 27/11/2023
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1
/5
★☆☆☆☆
Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.
Aurélien Z.
purchased on 16/09/2023
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1
/5
★☆☆☆☆
The requested home delivery was made to a relay point even though I had paid a supplement for home delivery
Sophie P.
purchased on 22/11/2023
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1
/5
★☆☆☆☆
A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.
Karin G.
purchased on 27/10/2023
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1
/5
★☆☆☆☆
Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.
Evelyne B.
purchased on 09/11/2023
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1
/5
★☆☆☆☆
Hello, the parcel I have received does not correspond to the order I have warned tresors derable and celine it's been more than a week and no news I will be obliged to make intervene whoever right please intervene quickly greetings
Philippe S.
purchased on 13/11/2023
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1
/5
★☆☆☆☆
I have sent a request to return my order and am being ignored by Customer Service.
Halat L.
purchased on 07/11/2023
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1
/5
★☆☆☆☆
2 cans of maple syrup had dents.
Aysim S.
purchased on 01/11/2023
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1
/5
★☆☆☆☆
Incomplete parcel
Benoit N.
purchased on 29/10/2023
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1
/5
★☆☆☆☆
The expiry date is too close. Less than a year.
Frédérique M.
purchased on 29/10/2023
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1
/5
★☆☆☆☆
I've bought 4 natural barometers but none of them work.
Nicolas P.
purchased on 16/10/2023
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1
/5
★☆☆☆☆
The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.
Jean-marie C.
purchased on 23/10/2023
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1
/5
★☆☆☆☆
UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.
Donald S.
purchased on 19/10/2023
1
/5
★☆☆☆☆
I never received the order. Also no notification from the parcel service
Guido V.
purchased on 14/10/2023
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1
/5
★☆☆☆☆
I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.
Audrey S.
purchased on 04/10/2023
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1
/5
★☆☆☆☆
After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...
Nadine C.
purchased on 28/09/2023
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1
/5
★☆☆☆☆
Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.
Charles M.
purchased on 01/10/2023
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Answer from Les Trésors d’Érable
Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.
1
/5
★☆☆☆☆
After ordering UPS contacts me (message on answering machine) to inform me that the place of delivery is no longer in their allocation. So I have to contact UPS with a premium rate number, which I refuse. I contact the website where I ordered and they were very reactive. They informed me that the carrier GLS would deliver my order. 5 days later no news! No delivery! I'm going to relaunch the website. But for the moment I have paid and no delivery of the products. I'll change my mind if I'm delivered very quickly.
Bruno M.
purchased on 13/09/2023
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Answer from Les Trésors d’Érable
Hallo, die Lieferung war kompliziert, entschuldigen Sie bitte die Verzögerung durch den Spediteur.
1
/5
★☆☆☆☆
I rate Les Trésors d'Érable very to very poorly. Ordered two different dreamcatchers, one brown and one black, I am sent two black ones. About this I have sent 2 messages and I am still waiting for a response and solution. Sad, very sad for a store that sells stuff from "real Indians and then acts this way. Real Indians are loyal, but this company certainly is not. I recommend that you order NOTHING here!
Nancy K.
purchased on 20/08/2023
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1
/5
★☆☆☆☆
I still haven't received my parcel
Jerome L.
purchased on 11/07/2023
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Answer from Les Trésors d’Érable
das Paket wurde im Relais abgeholt.
1
/5
★☆☆☆☆
Order not complete! Never got a reply to my complaint!
Alexandrine F.
purchased on 26/06/2023
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1
/5
★☆☆☆☆
The delivery went very badly, instead of the collection point nearby, I went to pick up my package 15 km from home! Thank you GLS . As long as you have this delivery man, I'll never order from you again! And I'll tell everyone about it...
Didier R.
purchased on 11/05/2023
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Answer from Les Trésors d’Érable
Guten Tag, Sie haben die Möglichkeit, UPS als Versandart zu wählen, herzlich willkommen