/10
★★★★★
based on 1299 reviews published
★★★★★
based on 1299 reviews published
Latest customer reviews
5
/5
★★★★★
Ordered on the site and received in accordance with the rules, as for the product, what can I say, it is excellence itself, more than satisfied, we can only recommend this house for your orders.
Serge C.
purchased on 21/11/2024
Translated review
5
/5
★★★★★
Very good product received quickly, I have not yet started this cheese but I know it from before, multi-awarded, it is a safe bet despite its small increase of 1 €, but very good purchase!
Marc M.
purchased on 20/11/2024
Translated review
5
/5
★★★★★
Perfect, quality of the packaging, cheese finished, a killer Lentil Sausage Pot delicious.... Second order in progress!!!
Patrick B.
purchased on 20/11/2024
Translated review
3
/5
★★★☆☆
Very expensive, it's a shame because we find quality artisanal Basque cheeses at our cheesemonger. What is the point of buying by mail?
Marie-christine H.
purchased on 19/11/2024
Translated review
Answer from Maison Agour
Thank you for your feedback. Our prices reflect artisanal aging, packaging and delivery costs, as well as fair compensation for the shepherds. Online purchasing allows those far from local producers to access these products. We hope that the quality satisfied you nonetheless!
5
/5
★★★★★
Great products, great customer service. I will always be an active buyer of Agour products.
Frank J.
purchased on 19/11/2024
Translated review
5
/5
★★★★★
Super good!! A delight! Really!
Stéphane P.
purchased on 08/11/2024
Translated review
5
/5
★★★★★
We are going to the Indian Ocean on December 10, so we haven't unpacked the packaging.
Fabienne C.
purchased on 17/11/2024
Translated review
3
/5
★★★☆☆
Too much bubble wrap for the package.
Olivier M.
purchased on 15/11/2024
Translated review
Answer from Maison Agour
Thank you for your feedback. We understand your comment regarding the bubble wrap. We use this type of protection to ensure that the products arrive in perfect condition, especially when it comes to fragile products or those requiring optimal maintenance of their quality. That said, we are constantly working to reduce our environmental impact and are exploring more environmentally friendly packaging solutions. Your feedback is valuable to help us in this process. Thank you for your understanding, and see you soon!
5
/5
★★★★★
Fast delivery and products always excellent. Quality is there.
Samuel C.
purchased on 14/11/2024
Translated review
5
/5
★★★★★
Very good
Olivier M.
purchased on 04/11/2024
Translated review
5
/5
★★★★★
Nothing to say, everything is perfect!
Elvire R.
purchased on 13/11/2024
Translated review
5
/5
★★★★★
Fast shipping, quality product
Jean Marc P.
purchased on 13/11/2024
Translated review
1
/5
★☆☆☆☆
The cheeses smell very bad. Following the instructions given, we left them outside for several days but they still smell bad. As compensation, we are offered a refund for the price of one cheese. We believe that we should be sent 4 new cheeses and return these. We hope that our petition will be taken into account.
Ramón G.
purchased on 05/11/2024
Translated review
Answer from Maison Agour
We are sorry for this situation. Although the cheeses have a strong odor, this does not mean they are not consumable. It is a natural phenomenon related to humidity, and simply removing the rind will restore a perfectly good cheese. However, we understand your disappointment, and we have issued a refund for one of the affected cheeses (25% refund) to compensate for this inconvenience. We will not send new products, but please know that the quality of our cheeses is assured and they can be consumed without any problem after removing the rind.
4
/5
★★★★☆
Beautiful site that provokes desire. The products are well highlighted.
Fabienne V.
purchased on 13/11/2024
Translated review
4
/5
★★★★☆
I was disappointed by the Basque cake with cream, it was not very fresh.
Patrick C.
purchased on 13/11/2024
Translated review
5
/5
★★★★★
Very satisfied with the shipment received on time, well-constructed site, easy to use.
Nicole V.
purchased on 03/11/2024
Translated review
5
/5
★★★★★
Fast delivery, it's perfect.
Bernard C.
purchased on 12/11/2024
Translated review
4
/5
★★★★☆
Cheese and ham very satisfied, dry sausage with truffle, without truffle taste and way too fatty, disappointed with this product.
Beatrice C.
purchased on 31/10/2024
Translated review
4
/5
★★★★☆
Excellent cheese, perfect packaging but insufficient for Corsica as the ice packs were completely thawed and the cheese was warm (thankfully vacuum packed).
Pierre Louis P.
purchased on 01/11/2024
Translated review
5
/5
★★★★★
Simple navigation Order without issue Perfect delivery
Xavier H.
purchased on 07/11/2024
Translated review
5
/5
★★★★★
Two orders placed and each time 100% satisfied. Quality of the different products I ordered (charcuterie and cheeses), speed of shipping, freshness of the products. I recommend +++
Isabelle G.
purchased on 29/10/2024
Translated review
5
/5
★★★★★
Undeniable quality cheese, fast and careful delivery, thank you for your work, I am won over, as for the international others, you can go for it, it is serious.
Christophe C.
purchased on 06/11/2024
Translated review
5
/5
★★★★★
Only compliments to formulate
Christian C.
purchased on 06/11/2024
Translated review
4
/5
★★★★☆
Easy and ergonomic, but the marking of the boxes with the mention Store in Cold needs improvement.
Max D.
purchased on 27/10/2024
Translated review
5
/5
★★★★★
Apart from the small disappointment I had regarding express shipping, I am completely satisfied with the products I ordered, thank you very much for the quality of the cheeses and charcuterie, keep it up, see you soon.
Catherine R.
purchased on 25/10/2024
Translated review
5
/5
★★★★★
..very good
Corinne D.
purchased on 18/10/2024
Translated review
5
/5
★★★★★
Very good Basque sheep cheese. Fast shipping and controlled temperature.
Mathieu B.
purchased on 05/11/2024
Translated review
3
/5
★★★☆☆
The weight of the square is announced at about 700g and it is 456g... it's very approximate.
Jean-philippe F.
purchased on 05/11/2024
Translated review
Answer from Maison Agour
We thank you for your feedback. You are absolutely right, a weight of 456g for a product announced at 700g is indeed not normal. Our ham squares are supposed to weigh at least 700g, and this is an error on our part. To compensate for this discrepancy, we will refund you the weight difference. You will receive a refund shortly. We apologize for this error and remain at your disposal for any other questions.
3
/5
★★★☆☆
Taste better in the Basque Country.
Patrice V.
purchased on 05/11/2024
Translated review
Answer from Maison Agour
Thank you for your feedback. We are sorry to hear that our cheeses did not meet your expectations. Could you please specify what you did not appreciate about their taste or texture? This will help us improve our products and better satisfy our customers.
5
/5
★★★★★
VERY GOOD
Bigmat Aubert L.
purchased on 26/10/2024
Translated review